Manual Creation Seminar Case Study

Mitsui Sumitomo Insurance Company's Concerns

Mitsui Sumitomo Insurance Company, Limited has a large number of business manuals for each insurance product for customers, agents, and their own use.

Our employees and agents have recognized the need to further improve the quality of our manuals in order to provide our customers with even more satisfactory services.

We received an inquiry about holding a practical seminar for business practitioners using actual manuals as a subject, on how to improve them to make them easier to understand for readers.

Human Science Solutions

We have received the actual manual and submitted an evaluation report.

We have prepared original text to be used in the training session while discussing the theme to be focused on in the seminar.

 

Seminar Content: Use the customer's actual manual as the training text.

・Customize seminar content to be available in a 2-hour course.

- Based on manual analysis results

　"Add a title that matches the content", "Explain the terminology"

　"Write the lead sentence" "Review the table of contents"

　"Focus on points such as describing the explanation of the figure,"

　Exercises using actual examples from the manual are also created.

・How to improve using exercises as material

　Discussion.

・Based on the participant survey (about 90 people),

　Consider the theme for the next seminar.

For more detailed information related to this case study, please see below.

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Manual Creation Seminar and Training

Customer Testimonials (Example)

I was able to proceed with the actual manual, so it was very easy to understand and easy to apply to practical work.

I have noticed that there is often a tendency to mix different terms with the same meaning in a sentence, out of fear of making it difficult to read due to repetition of terms. However, from the reader's perspective, I realized that it is important to unify these terms.

Although I was aware of the difficulty of understanding the table of contents in the manual, I was unable to fix it, but by adding a subject,

I realized that just reviewing the grouping makes it much easier to read.

We believe that by writing a proper lead sentence, our manuals can become more user-friendly, as they often contain a large number of items and pages.

I realized that even things that were commonly used within the company were actually causing confusion.

From Human Science representative

This is a seminar based on a manual with insurance products as its theme.

Although it is a field that requires advanced expertise, it is possible to improve the clarity of manuals by organizing them from a technical writing perspective.

By using actual manuals as examples, we can further enhance the understanding of the person in charge of creating manuals.

We also work closely with you to discuss the topics and exercises that are focused on, so that you can put them into practice in your actual work as soon as possible.

Related Services

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Manual Creation Seminar and Training