Information Management

Information management structure

Human Science has adopted a security structure for managing our customers' important confidential information.
The company and its employees have all entered a nondisclosure agreement. And for the sake of information management, we have established policies for how confidential information is handled. Every year, staff compliance with the confidential information handling policies is checked. And yearly training on information management is provided to the employees as well.
We have confidentiality agreements with our collaborating staff, too.

Office space access management

Entry and exit to the office floor is managed using IC cards, which only our employees possess.

Secure rooms

When creating content such as manuals for products that are not yet for sale, some work must be done in an environment where it cannot be viewed by wandering eyes. In our secure rooms, only people who are assigned to the project can enter, so the work can progress in private. To ensure that no unaffiliated persons enter, a passcode is set by those on the project.

International standard ISO/IEC 27001:2013 (JIS Q 27001:2014) certification for ISMS (Information Security Management System)

Human Science Co., Ltd. has obtained the international standard "ISO/IEC 27001:2013 (JIS Q 27001:2014)" certification for ISMS (Information Security Management System). We are still currently maintaining and operating it.

Registration date: June 18, 2012
Applicable standard: ISO/IEC 27001:2013 (JIS Q 27001:2014 )
Registration number: JP12/080233
Certifying agency (Certification number): SGS Japan Co., Ltd. Certification and Business Solution Services (ISR021)
Certified services:
1. e-Learning production and introduction/operation support
2. Translation
3. Document/Manual creation
4. AI learning data creation

ISMS basic policy

Date of Establishment: December 9, 2010
Date of Revision: October 24, 2023
Representative Director: Tsuyoshi Kumazawa

Human Science Co., Ltd.'s corporate philosophy (value of existence) is ''Human Science supports domestic and overseas companies with technology centered on technical communication and IT, and contributes to the realization of a prosperous and dream-filled society.'' We operate our business under the corporate philosophy, and support the operations of many companies and various organizations. When doing so, we collect a lot of information from you. We also handle a lot of information about our employees and other related parties. We position the protection of information assets as an important issue in conducting business while maintaining relationships of trust with customers and related parties. It is important to safely protect information assets entrusted to us by customers and related parties to prevent accidents such as loss, theft, or unauthorized use. Therefore, we will implement physical and technical security measures. It is also important that employees have a high level of awareness about information security and strive to protect information assets.
Therefore, we have hereby established our "ISMS Basic Policy" as a guideline for appropriately protecting the information assets held by our company, and we will implement the Information Security Management System (ISMS) in accordance with this basic policy. All employees, including management, fully understand the purpose of this basic policy and act in compliance with internal rules regarding our information security management system.

1. Definition of information security
At our company, information security is defined as maintaining the confidentiality, integrity, and availability of information assets.

2. Scope of application
Our company practices ISMS activities within the following scope.
Target business/operations: E-learning business, document solution business, localization business, annotation business, management business, sales business
Target departments: All departments (excluding CS Promotion Department and Offshore Development Department)
Target office: Human Science Co., Ltd. HQ

3. Manager's Responsibilities
The Company appoints an information security manager who is responsible for information security. The information security manager is responsible for implementing measures to protect the Company's information assets and taking prompt action when an event that threatens information security is discovered.

4. Employee Responsibilities
Our company provides education to all employees, including temporary employees, so that everyone understands the "ISMS Basic Policy" and internal rules related to ISMS, and acts with the belief that it is their responsibility to act in compliance with the rules.

5. Identifying information assets and taking countermeasures
We identify information assets that should be protected, such as confidential information and personal information. In order to protect the identified information assets, we regularly analyze and evaluate risks and take optimal protection measures according to the risks.

6. Personal information protection
Our company will handle personal information in compliance with applicable laws, regulations, etc. regarding the personal information we handle.

7. Legal compliance
Our company promotes activities to appropriately comply with laws and concluded contracts related to information security.

8. Promotion of information security management
Our company conducts activities to maintain information security led by the information security manager, confirms that information security is maintained through audits and management reviews, and promotes continuous improvement activities for constant correction and prevention.

9. Business continuity
We will take the necessary measures to appropriately continue our important business.

Privacy policy

Revision Date: November 20, 2024
CEO Tsuyoshi Kumazawa

Introduction
Human Science Co., Ltd. (hereinafter referred to as the ''Company'') protects information that can specify and identify individuals (hereinafter referred to as ''Personal Information''), such as an individual's name, address, telephone number, email address, and career history, in compliance with laws and regulations and other norms related to the handling of personal information. In addition, we have established the following personal information protection policy and will continue to review and improve it in order to handle personal information assets appropriately.

Article 1 Regarding acquisition of personal information
Our company will acquire personal information legitimately without using false or other illegal means.

Article 2 Regarding use of personal information
Our company will use personal information within the scope necessary to achieve the following purposes of use.

When using personal information for purposes not specified below, we will do so after obtaining the consent of the individual in advance.

・Response and document delivery for estimate requests and consultations
・Information provision for seminars and various services
・Selection, notification, and analysis of job applicants and subcontractor registrants
・Data retention and analysis for improving service quality and business efficiency
・Provision of our products (including updates, troubleshooting, and support), improvement and development
・Administrative and tax procedures related to transactions and related business
・Behavioral targeting ad delivery using programs provided by advertising delivery companies on specific sites
・Analysis of attribute information and behavioral history obtained by our company for understanding user preferences and interests
・Employee employment management and ensuring a proper working environment

Article 3 Regarding the security management of personal information
Our company will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles, and to manage the safety of personal information.

Article 4 Regarding entrustment of personal information
When entrusting all or part of the handling of personal information to a third party, our company conducts a strict investigation and selection of the third party, and provides necessary and appropriate supervision over the third party to ensure the safe management of the personal information entrusted with the handling of the third party.

Article 5 Handling of personal information regarding jointly sponsored seminars
For seminars where we have specified a third party (hereinafter referred to as a "co-sponsor") with whom we are co-hosting the seminar, we may use all or part of your personal information jointly only with that co-sponsor. Personal information provided will be handled appropriately based on our "Privacy Policy".

・Scope of personal information to be jointly used
Information entered in the application form, such as name, affiliation, email address, etc.
Responses to the seminar questionnaire

・Scope of joint users
Our company and co-sponsors

・Purpose of joint use
Identity confirmation at the time of seminar registration
Seminar information/inquiry response
Announcement of events, product information, etc. provided by our company and co-sponsors
Seminar improvements

・Name of the person responsible for the management of personal data to be jointly used
Human Science Co., Ltd., Document Solution Department, Consulting Group

・How to obtain personal information
Seminar application form, seminar questionnaire (web)

Article 6: Security Measures and Use of Cookies
Our website uses cookies to enhance user convenience and collect information such as browsing history.
Cookies are a mechanism by which a web server temporarily stores data on the user's computer. This improves user operability and eliminates the need to reset settings every time the site is visited.
Furthermore, the information contained in cookies does not include any data that can directly identify individual users, and it does not adversely affect the user's computer.

About Information Provided by Cookies
We analyze the information collected using the tools below and improve our services based on the results. Information may be provided to the providers of these tools, but the use of cookies by each provider is governed by their respective privacy policies.

List of Tools Used
Google Inc.
Name: Google Analytics
Purpose: Analysis of user website usage
Privacy Policy: https://policies.google.com/privacy?hl=en

Microsoft Corporation
Name: Microsoft Clarity
Purpose: Understanding user behavior and improving services
Privacy Policy: https://www.microsoft.com/en-us/privacy/privacystatement

Google Inc.
Name: Google Ads
Purpose: Delivery of ads based on user interests
Privacy Policy: https://policies.google.com/technologies/partner-sites?hl=en

Meta Platforms, Inc.
Name: Facebook Ads
Purpose: Delivery of ads based on user interests
Privacy Policy: https://www.facebook.com/privacy/policy/

Mazrica Inc.
Name: Mazrica
Purpose of Use: Collection and analysis of user behavior logs
Privacy Policy: https://mazrica.com/legal/terms/

Article 7 Regarding provision of personal information to third parties
Our company will not provide personal information to third parties without obtaining the consent of the person in advance, except as stipulated by laws and regulations such as the Personal Information Protection Act.

Article 8 Disclosure, correction, etc. of personal information
If a person requests disclosure of his/her personal information, our company will promptly disclose it.
If we cannot confirm your identity, we will not accommodate the request to disclosure. If there is an error in the content of personal information and the person requests correction, addition, deletion, suspension of use, etc., we will investigate and respond promptly. If we cannot confirm your identity, we will not accommodate these requests.

If you have any requests or inquiries regarding our handling of personal information, please contact us below.

[Contact information]
Human Science Co., Ltd.
Personal information inquiry desk
E-mail: privacy@science.co.jp
Phone: +81-3-5321-3111

Anonymously processed information

Our company acquires, uses, manages and provides anonymously processed information in compliance with laws, regulations, etc.

Items for using anonymously processed information
Still image information inside the body (intraperitoneal cavity) obtained during a surgical operation (External information such as the doctor's and patient's faces is not included. Still image metadata does not include any description that can identify a specific individual. )

How to provide anonymously processed information
We provide information on servers or cloud servers that have advanced security measures in place to prevent information leaks, theft, etc.

Quality ManagementQUALITY MANAGEMENT

International standard ISO 9001:2015 certification for quality management systems

Human Science Co., Ltd. has acquired certification under the international standards that apply to quality management systems "ISO 9001:2015". In order to provide satisfactory services to our customers, we will continue to pursue stability and quality improvement.

Certification acquired by the
Language Solutions Department
Multi-lingual Translation Group

Registration date: January 22, 2023
Applicable standard: ISO 9001:2015
Registration number: JP23/00000014
Certifying agency: SGS Japan Co., Ltd. Certification and Business Solution Services
Certified services: Translation services

International standard ISO 17100:2015 certification
for translation services

Human Science Co., Ltd. has acquired certification under the international standards that apply to translation services, "ISO 17100:2015 Translation services - Requirements for translation services" (“ISO17100: 2015” for short).
ISO17100:2015 is a set of regulations for translation service providers that stipulates core processes needed to meet the demands of a high-quality translation service and the required degree of competence needed from translators and reviewers.

Our staff will continue to pursue quality management in all of our translation projects.

Acquisition date: November 11, 2021
Applicable standard: ISO 17100:2015
Certifying agency: Austrian Standards
Registration number: S 001248
Certified services: Translation services

Acquisition date: June 5, 2017
Applicable standard: ISO 17100:2015
Certifying agency: Japan Standards Association Solutions Co., Ltd.
Registration number: JSAT 029
Certified services: Translation services s for medical, pharmaceutical, manufacturing, and technological fields (EN-JP, JP-EN)

 

*Not all of the translation services that we offer conform to the ISO17100 standards.
*If you want to request services that conform to ISO17100, please mention it in your request.

International standard ISO 18587:2017 certification
for post-editing

Human Science Co., Ltd. has obtained certification under the international standards that apply to post-editing, "ISO 18587:2017 Translation services - Post-editing of machine translation output".
ISO 18587:2017 is a set of regulations for translation service providers that stipulates core processes needed to meet the demands of a high-quality post-editing service and the required degree of competence needed from translators and reviewers

Our staff will continue to pursue quality management in all of our translation projects.

Acquisition date: June 12, 2023
Applicable standard: ISO 18587:2017
Certifying agency: Austrian Standards
Registration number: S 001398
Certified services: Translation services