Manual Creation
In-house Support Services

Manual Creation and User Manual Creation
Manual Creation In-house Support Service

Experienced consultants support the improvement of manual creation

How can we better promote the basic knowledge and skills of manual creation? By comparing it to the "ideal state", what are the improvement points for manuals?
Human Science supports the resolution of common challenges faced by in-house manual creation teams by improving the workflow of manual creation.

Yokogawa Electric Corporation Effective process flow for creating manuals clarified
Mitsubishi Electric Corporation Establish a system to visualize manual creation work and inherit know-how.
Mitsui Sumitomo Insurance Company, Limited Effective criteria for checking manuals have been acquired.
Mitsubishi Hitachi Power Systems, Ltd. Promoting the creation and operation of "user-friendly" manuals
IHI Corporation Improve service quality and synchronize with overseas manuals
Yamaha Corporation Group Use familiar tools such as GitHub and SourceTree in the document production flow.
DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD. Enabling the sharing of mindset and direction of manual personnel

Features of Human Science

1. Consultants who are well-versed in the key points of manual creation will provide support.

At first glance, it seems like a manual that can be created in-house, but it is a very difficult task to complete, as it requires identifying the target audience and considering all possible branching points and their solutions.
There is also the possibility that the in-house manual will not be used.
To prevent such a situation, our company has specialized consultants who conduct detailed interviews about the manual's target audience. Our experienced consultants will standardize your company's operations.

Consultant Introduction

Technical Writer and
Consultant with 20 years of experience
Yoshiyuki Yasuoka
Technical Writer and
Consultant with 16 years of experience
Kaori Horikoshi
Japanese-English and Multilingual Translation Coordinator and
Consultant
Yuriko Sawada

Consultant List

2. 267 companies, 3,732 support records, we propose the most suitable CMS for your company.

In the 35 years since 1985, we have handled over 3000 manual creation projects and have used various types of manual creation software and CMS.
We know how to solve the common issue of "operation not going well" after introducing manual creation software and CMS.
At Human Science Co., Ltd., we will support you from selecting the right CMS for your needs to running it together with you in a neutral position.

Process for Selecting Manual Creation Software and CMS

Operation Flow Design

Environment Setup: Cloud
On-premises
(both)
*In case of CMS introduction

Template Creation: CSS（HTML）
YAML（PDF）

Manual Revision: Topic Creation
Componentization

Operation: Production Support
Server Management
License Management

CMS, Manual Creation Software Comparison Table

		Open Source	Wiki	CMS	DTP	Microsoft Office
		Example AsciiDoc+GitHub+ATOM+Redpen	Example Confluence		Example Adobe InDesign	Word, Excel, PowerPoint
		Combine necessary functions with open source	Package / Scratch	Package / Scratch	Package	Package
Cost	Installation Cost (System Construction/Software Purchase/Template Design)	100-300 million	100-300 million	10 million~	100,000 to 500,000	50,000 to 300,000
Cost	License Fee	$7/month ※1 license (GitHub)	$10/month *Up to 10 users (confluence)	By CMS	2,980 yen/month ※InDesign	900 yen/month ※Office365 Business
Ease of operation		◎	◎	△○◎ By CMS	Not good	◎
Design Flexibility of PDF and HTML		○	Not good	○	◎	○
Is the maintenance burden light?		◎	◎	Not good	Not good	Not good
Is there scalability?		◎ Numerous plugins are available	○	Not good	Not good	Not good
Is version control possible?		◎ When and who performed the task, Managed on the server	○	◎	Poor	Poor
Is workflow management possible?		◎ Workflow management for creation, approval, and publication is possible	○	◎ Workflow management for creation, approval, and publication is possible	Poor	Poor
Proofreading Function		◎ Realized with open source plugins	Not good	△ Often not found in packaged CMS	○ Can be implemented with plugins if developed	○ Can be implemented with plugins if developed
Security		○ Depending on the design, ◎	◎	◎	◎	○ In the case of Office365
Cloud		○◎ Private Cloud is possible with Gitlab	○ Depending on the design, ◎	○ Depending on the design, ◎	Not good	○ In the case of Office365

3. Practical seminars are also available from active writers.

Learn about the pitfalls and failures of manual creation from active technical writers who are engaged in manual creation on a daily basis as technical writers.
We will share our know-how, tips, and points to note gained from over 10 years of manual creation experience.

Support Details

Duration	From about 1 month~
Estimated Cost	Starting from approximately 400,000 yen~
In-house support services after the reporting meeting	・Manual Creation Seminar ・Standardization Support (Format Creation, Guideline Development) - Manual Writing ・CMS Implementation Consulting ・DTP Operator, Writer Dispatch

Frequently Asked Questions

QIs it possible to handle a manual with specialized content?: A
At Human Science Co., Ltd., we have a wide range of production experience including product manuals and technical documents for manufacturing industries such as FA, hardware/software manuals in the IT field, and technical manuals for communication professionals.
In the field of business manuals, we have a track record of creating manuals for manufacturing, IT, retail/distribution, and insurance industries. We also handle the production of e-learning and training materials for in-house education.

QCan we have a web conference for the meeting?: A
Yes, it is possible. Since 2020, we have been primarily conducting meetings with our clients through web conferences. We are also able to have in-person meetings, so please feel free to consult with us.

QIs it possible to hold a seminar with a curriculum tailored to our company?: A
It is possible. We will plan according to your challenges. After hearing the points you want to strengthen, we will design seminar texts and lecture content.

QWhat kind of support do you provide specifically?: A
After conducting research on current manuals and materials, we will submit an analysis report while identifying issues with the production system. Afterwards, we will hold seminars as needed and provide support for creating manual production guidelines and establishing an internal production system.

QHow much does it cost and how long does it take?: A
The cost will vary depending on the customer's challenges and proposed solutions, but it starts at 250,000 yen for a simple analysis report. For a detailed analysis report with examples of issue improvement and a reporting meeting, we offer a package starting at 600,000 yen.

QIs it possible to provide support for in-house manual creation and quality improvement on a full-time basis?: A
It is possible.

QWhat should I prepare?: A
Please let us see the available materials once.
Product manuals, specifications, technical documents, internal training materials, etc. are all acceptable.
If you do not have a large amount of materials, our consultants will conduct interviews to understand the content. Please feel free to contact us first.

QIs it possible to provide internal support and proposals even if we are already using CMS and manual creation software?: A
It is possible. We can assist you with creating manuals using popular applications such as Wiki, Confluence, GitHub, AsciiDoc, Markdown, and others. Please feel free to contact us for a consultation.

Frequently Asked Questions

Thoroughly introduce examples of manual creation by other companies! Collection of introduction company case studies

"Even if you say "manual creation" in one word, the content, volume, and target audience vary depending on the company.
If you want to proceed with manual creation but don't know where to start because there is too much volume, if you don't know if you can do what you want to do in-house, if you want to know how other companies are proceeding with manual creation, please download this case study."