Manual creation seminar

Concerns of Mitsui Sumitomo Insurance Company, Limited

Mitsui Sumitomo Insurance has developed operational manuals for a wide range of insurance products, tailored for customers, agents, and in-house use.

In order to provide our customers with even more satisfying services, we believe it is necessary to further improve the quality of our manuals so that our employees and agents can offer higher quality customer support.

We received an inquiry about holding a practical seminar for practitioners on how to improve manuals to make them easier to understand for readers, using actual manuals that are currently in use as a subject.

Solutions of Human Science

We provided the actual manual and submitted the evaluation report.

We have prepared original texts to be used in the seminar while discussing the key themes to be covered in the seminar.

 

Workshop Content: Using the customer's actual manual as the training text.

- Customize the seminar content to be offered in a 2-hour course.

Based on the results of the manual analysis

　"Assign a title that matches the content" "Explain the terminology"

　"Write the lead sentence" "Review the table of contents"

　Focusing on points such as 'Describe the figure.'

　Exercises using examples from actual manuals have also been created.

・Using the materials from the exercises, how can we improve?

　Discussion.

Based on the participant survey (approximately 90 responses),

　Consideration of the theme for the next seminar.

For detailed information related to this case, please see below.

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Manual creation seminar and training

Customer Feedback (Example)

It was very easy to understand and practical because you proceeded specifically using the actual manual.

Out of fear of readability issues caused by term duplication, it is common to mix different terms with the same meaning within a text. However, from the reader's perspective, I realized that consistency is necessary.

I had noticed the difficulty of the manual's table of contents but had not been able to fix it, so I added subjects and

I found that simply reviewing the grouping makes it much easier to read.

Our company has a large number of items and pages in manuals, so I believe that by writing a proper lead-in, we can make them user-friendly.

I realized that what we used as common terminology within the company actually contributed to confusion.

From Human Science representatives

This is a seminar focused on manuals themed around insurance products.

It is a field that requires advanced expertise, but by organizing it from a technical writing perspective, we can improve the clarity of the manuals.

By using manuals that are actually in use as subjects, we can further enhance the understanding of those responsible for manual creation.

By holding discussions on the key themes and exercises, we strive to ensure that they can be immediately applied in actual work.

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Manual creation seminar and training