Reducing the time spent maintaining call center internal operation manuals and FAQs, as well as escalations, by approximately 55%

Services Utilized

・Maintenance of Operation Manuals

・FAQ Maintenance

・FAQ System Introduction

Project Overview

This is an example of working on the maintenance of operator-oriented operation manuals and FAQs.

In addition to making manuals and FAQs easy to understand, we believe that it is necessary for operators to have an environment where they can quickly find that information. Therefore, we proposed the introduction of our collaborative partner, Cyseed's FAQ system "sAI Search".

For more details, please refer to the case study page of our client, Cyseed.

■Introduction of Case Studies

■Introduction to FAQ System sAI Search