Reducing the time spent maintaining call center internal operation manuals and FAQs, as well as escalations, by approximately 55%

Services Utilized

- Development of Business Manuals

・FAQ Management

・Implementation of FAQ System

Project Overview

This is an example of efforts to develop operational manuals and FAQs for operators.

Not only do we organize manuals and FAQs in an easy-to-understand manner, but we also believe that an environment where operators can quickly find that information is necessary. Therefore, we have proposed the introduction of the FAQ system "sAI Search" from our collaborative partner, Saiseed.

For more details, please refer to the case study page of Saiseed.

■Introduction of Case Studies

■Introduction to the FAQ System sAI Search