Business Manual Standardization Case Study

 

Request from Mitsubishi Electric Corporation

Mitsubishi Electric provides a wide range of services, but in the field of power generation energy systems, they offer products such as generators, switchgear, transformers, and vacuum circuit breakers that support power generation, transformation, distribution, and power distribution. They also provide various systems such as plant monitoring, system stabilization, and system protection and control.

As the realization of a low-carbon society becomes a global theme, we are contributing to further energy conservation for power companies and households through the development of high-efficiency equipment and the strengthening of smart grid and smart community related businesses.

This time, in order to efficiently promote human resource development within the company, our consulting group was utilized and efforts were made to standardize the manual for non-routine tasks.

Human Science Solutions

To tackle the manualization of non-standardized tasks, a working group was established within the company.

From our consulting experience in creating operation manuals, we first positioned one operation as a pilot manual creation process and strived to share the manual creation workflow within the working group.

Specifically, we have used a business organization sheet to thoroughly and comprehensively identify and reorganize tasks that were previously relying on individual knowledge, following the 5W1H perspective.

In addition, we have optimized the content of the manual from the perspective of what information should be known to the target readers and what information would be beneficial for them to know.

For more detailed information related to this case study, please see below.

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Testimonials

By creating manuals for areas that have previously relied on individual education by each responsible person, we are able to lay a solid foundation for future education.

In the future, we hope to establish a system where knowledge and skills can be inherited by utilizing this manual.

The working group needed to work on the manualization of their busy tasks. Therefore, by utilizing the consulting services of Human Science Co., Ltd., they were able to create high-quality manuals within a limited time.

We also look forward to the manualization of other related tasks.

From Human Science representative

Rather than the standardization of general business tasks that one would typically imagine, this was a manualization of highly specialized, diverse, and complex tasks. While the members of the working group were specialists in their respective tasks, they were expecting effective advice on manual creation.

As Human Science Co., Ltd., we have made every effort to conduct thorough interviews to ensure that your expertise in your job is fully reflected.

In order to ensure that multiple responsible parties have a common understanding of the workflow for creating manuals, we have worked towards reaching an agreement among team members.

We believe that we can propose a system that fully reflects our internal knowledge and skills. We are currently working on the manualization of related tasks, and we will do our best to create a manual that meets your satisfaction.

Related Services

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service