Outsourced the production management system manual that was created in-house. Reduce the workload of development engineers.

 

JB Advanced Technology Corporation Overview

・Established:1950

・Capital: 426.6 million yen

・Number of Employees：

　193 people (as of April 1, 2018)

・Business Contents：

　Hardware/Software and

　Development, manufacturing, and sales of production management PKG

 Services Utilized

Manual Creation

Background

JB Advanced Technology Corporation (hereinafter referred to as JBAT, abbreviated) is a solution maker that builds information systems in the fields of software solutions, printing systems, ecology, and security.

 

Our in-house developed product, the production management system R-PiCS (R-PiCS), boasts a track record of over 600 installations both domestically and overseas.

 

R-PiCS Product Site

http://www.r-pics.com/

Challenges before implementation

Dependent on one engineer responsible for manual creation. Want to resolve resource shortage.

 

Previously, the operation manual for R-PiCS was created exclusively by one in-house development engineer, but reducing the engineer's workload was a challenge.

Therefore, we have decided to outsource at the timing of the new version release.

However, as this is our first time outsourcing manual creation,

 

・Difficult content in the field of production management. Can it be written without specialized knowledge?

・Is it necessary to have a resident for product understanding and screen capture?

- Is it possible to write even though the specifications are not sufficient?

 

Had concerns about it.

 

During that time, in August 2016, you visited our website and made an inquiry, and a selection was made by several companies.

 

Reasons for Choosing Human Science

The process of creation was clearly indicated, and reliable production progress could be expected.

 

・Proposal Details

"The process of understanding the product, designing the table of contents, creating samples, and writing was clearly demonstrated, making it easy to imagine the organization and progress. From our experience, even without a specification document, we felt that they were able to create it reliably while operating the screen."
(Software Development Division, R-PiCS Development Department, Tomotaka Matsushita)

 

・Estimate

"The estimate from Human Science Co., Ltd. was slightly higher than other companies, but there was a breakdown of each task and the scope of support was clear. It was clear from the beginning what could and could not be supported, and I felt that there was less risk of budget inflation."
(Software Development Division, R-PiCS Development Department, Tomotaka Matsushita)

 

Introduction Process

1. Production Management Manual Creation (Word approximately 500 pages)

2016 July Kickoff, Table of Contents Design, Sample Presentation

We conducted a kickoff in July 2016 after budget adjustments, and coordinated schedules and progress.

From JBAT

・Actual Machine Environment (Cloud Environment)

・Specifications List

We have received your request and have created a table of contents and sample.

 

Written in August 2016

After receiving feedback on the table of contents and sample, we have finalized our plan and will now move on to mass production.

We completed the manual by writing and capturing while operating the actual system in the demo environment provided on the cloud.

 

Delivered in November 2016

 

2. Manual Creation for Sales Management (Word approximately 500 pages)

July 2017 - November Delivery

Production was carried out using the same process as production management editing.

Introduction Effect

Reduce Engineer Workload

Successfully outsourced the initial engineering workload to an external source.

Improved the manual for end users, leading to improved usability and reduced workload for product support personnel.

Evaluation of Human Science Co., Ltd.

"I was concerned about whether someone outside the company could write the manual, but I am satisfied with the quality."

Only in the field of production management systems, which requires specialized knowledge, we had concerns such as "Can people outside the company write it?" and "Is it necessary for them to understand the product through on-site or dispatch work?" However, we were able to understand the specifications from the specification list and actual machine environment, and the remote environment was also handled without any problems. We are satisfied with the quality of the manual.

Thanks to steady progress in production, we were able to confidently leave the "Sales Management Edition" to you, following the "Production Management Edition".

 

Considering the areas where data input is required, we thought it would be best for JBAT to request screen capture data. However, in the end, we were able to leave it up to them, which reduced the workload for our engineers and was beneficial.

 

In addition, in the estimate, it was assumed that the work would be handled until the first draft, but they also helped with incorporating feedback for the first draft, which was very helpful.

Prioritizing tasks within the budget was also well done.

(Software Development Division, R-PiCS Development Department, Mr. Tomotaka Matsushita)

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Manual Creation Seminar and Training

Localization

Video Manual Creation