In-house e-learning support case study: Learn production know-how in practical sessions

Customer Requests

1. We want to reduce the burden on the person in charge because we lack the know-how for e-learning production.

2. I do not want to spend time investigating and resolving questions that arise during production.

3. We want to prevent confusion among participants caused by producing with variations in specifications.

Fujifilm Service Creative Co., Ltd. supports sales activities from various angles through sales administration and call center operations.

In particular, support operations that serve as points of contact with customers require extensive knowledge of various equipment and accurate responses. Therefore, personnel in each department have been actively engaged in efforts to improve their skills, such as creating e-learning materials themselves.

However, due to being in a state of uncertainty, the burden of production was significant, and issues such as the lack of standardization in specifications between departments began to emerge, prompting the search for solutions.

We received an inquiry about utilizing our in-house e-learning support to promote the learning and standardization of production know-how.

Solutions of Human Science

Create a curriculum that understands the basic theories of e-learning production

2. We will listen to your questions and concerns during the session and reflect them in the curriculum.

3. Conducted feedback on specific improvement points and provided advice for standardization through a total of three reviews.

Since we were able to have the production staff participate directly, we proposed a practical curriculum using the actual manuscripts that were written.

Upon reviewing the manuscript in advance, it was clear what needed to be conveyed, and images and videos were well incorporated. Therefore, we decided to focus not only on general theories but also on points for improvement from the current situation and tips for production.

Training Content

Conducting a session with two main focuses: general production know-how and improvement proposals for the storyboards and content created by the person in charge.

Through a total of 3 sessions plus 1 interim review, the content is designed to learn the series of steps to complete the e-learning.

・We listened to your requests in each session and reflected them in the session content as appropriate.

– Consideration of Table of Contents Structure, Basics of Storyboard Creation

- Introduction to Production Tools and Selection Points

– How to use production tools (how to load videos, etc.)

– Design advice (such as color usage)

– How to Review Completed Content

– Advice on Standardization of Production

* Improvement suggestions for storyboards and content will be implemented in all sessions

Customer Feedback

We requested production support from Human Science to acquire the know-how for effective and efficient content creation in order to develop in-house e-learning content suitable for our business operations.

The session provided a very clear understanding of the basic flow from the planning and design stage to the content production work. I was reminded of the importance of firmly grasping the basics, such as the "planning sheet" and "table of contents structure."

Regarding content creation, it was very educational to receive specific feedback on areas for improvement. In particular, the rich content based on extensive e-learning development experience, including concepts of instructional design, effective use of colors and animations, and tips and tricks to maintain participants' focus, has made it meaningful for the participants.

We would like to utilize the advice we have received to enhance our content in the future. Thank you very much for this opportunity.

From Human Science representatives

Not only did you participate in all three sessions, but I believe the workload was significant for your team as you also worked on writing, editing, and content creation simultaneously.

However, everyone was very enthusiastic and positive, with a clear goal of "creating better content." I feel that the instructors of Human Science were also influenced by that enthusiasm, resulting in a passionate session.

Animations and live-action videos were actively utilized according to the learning content. In particular, live-action videos are a very effective tool that conveys the intended message at a glance. Although they are often seen as high-barrier and avoided, I was impressed by the careful consideration given to their optimal use in necessary areas.

To acquire the skills and know-how necessary for e-learning production, it is most effective not only to learn the theory but also to actually write and create. Our instructors are all members who have been involved in production for a long time and have learned their know-how through practical work. We hope that the skills and know-how conveyed through the sessions will contribute to the development of e-learning production at Fujifilm Service Creative Co., Ltd.

Case studies of companies that have implemented our services e-learning (digital learning)
Case study collection

From e-learning implementation support to material production, Human Science offers a variety of services related to e-learning.
In this case study collection, you can view the implementation examples of 8 companies that have used our services. Please take this opportunity to download it.

[Introducing Companies]

Utsunomiya Light Rail Co., Ltd.
Tokyo Electron, Inc.
Okinawa Institute of Science & Technology Graduate University Dear
NIPPON DENSETSU KOGYO CO.,LTD. Dear
University of Tsukuba
Sanken Electric Co., Ltd.　　Dear
Japanese Association for Emergency Nursing
The Open University of Japan

8 case studies of companies

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Related Services

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