Business manual creation seminar

Customer Requests

Until now, within the organization, it has been positioned as an important point to organize business operations and communicate them to others, as well as to archive knowledge, and various initiatives have been undertaken.
Additionally, in advancing work style reforms, considerations have also been made on how to effectively carry out a review of business operations.

We have been approached by you to gain insights on the importance of conveying information clearly to others, using manuals as a subject.

For example,

• ・I want to reflect the concept of TC (Technical Communication) in creating the business handover document.
• ・How to reduce inquiries by bridging the knowledge gap with the other party
• ・When the level of detail in the report varies, how much should be written according to the purpose?
• How to determine whether it is for practitioners, administrators, or newcomers.

We have received inquiries about utilizing our consulting services in the form of seminars to effectively advance the above initiatives.

Solutions of Human Science

The concept of Lessons Learned has been established, and a PDCA cycle for assetizing projects has been established, but the challenge has become how to create documents that efficiently convey information and become assets.

We have been documenting, but we are unsure if it is appropriate. We are keeping it as our own notes, but it is not being utilized by others. In this context, we have worked on the following points.

• - Organizing business and communicating it to others
• ・Make it usable
• - To have an awareness of standardization

Since the documents were mainly intended for internal use by the client, we held several meetings before the seminar to discuss the current issues related to the documents, the desired future state, and the positioning of this seminar with the HR representatives.

Not just a technique for creating manuals, but also aimed to be a practical educational setting by including examples of initiatives and their effects from private companies facing similar challenges.

For detailed information related to this case, please see below.

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

“

• I was able to learn that there are approaches to manual creation like this, and it was an eye-opener.


• The definition of 'what constitutes clear writing' was helpful. I will consider the audience (the readers) and aim to create documents that are clear and concise.


• I believe that everything I learned today will be useful for my work, and I would like to spread the sharing and clarification of the purpose when creating documents to those around me.　


• - It was very educational, including the idea of identifying the information to be conveyed and categorizing the content into major classifications, as well as the importance of sharing this approach to technical writing!


• To visualize the whole picture. To translate that into a standard sheet. I realized the importance of creating that template while sharing it with everyone.


• - As part of our efforts on business manuals, I was able to understand efficient thinking and approaches. I learned that the research department has similar concerns regarding documentation, allowing us to share our awareness of the issues.


• ・I realized that it is important to convey my intended message clearly and understandably, so that no one is confused.

"

From Human Science representatives

This is a seminar focused on internal documents.
The client wanted to provide insights by planning a problem-solving seminar using manuals as the subject, aimed at improving knowledge formation and utilization skills.

In particular, the following points were important.

• - Learn the basic framework for creating documents
• ・While techniques are necessary, I hope it serves as a trigger to change the way you work.
• ・Learn the importance of conveying and utilizing knowledge to others・Awareness raising

During the seminar, we received many enthusiastic comments from the participants.
For example,

• - Since the business processes are not standardized across each office, it is necessary to utilize manuals to achieve standardization.
• When reporting via email to a superior, being overly humble can take too much time, so I want to convey the necessary information concisely.
• - There were many ambitious statements expressing the desire to propose the visualization of operations in the future.

All participants have shown a very high level of motivation towards their work and demonstrated excellent adaptability.

The client believed that they could not obtain the knowledge and advice they needed from general training services, and therefore requested our company.

Our company has a wealth of experience in in-house manual educational consulting, so we believe we can provide practical advice for the challenges our clients face.

Technical Communication (TC), which is the foundational concept for creating manuals, is very helpful in conveying technical and specialized content clearly to others.

Our company has a unique method for the application and establishment of technical communication, which we believe will be a valuable aid for many businesses and organizations in their future operational improvements.

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service