Support for creating manuals for business standardization, and conducting manual creation seminars

Background

DOCOMO Technology, Inc. (hereinafter referred to as DOCOMO Technology, abbreviated) is responsible for the development of mobile terminals and devices, wireless equipment, core network equipment, and maintenance system software that support communication services of the DOCOMO Group.

They actively promote the efficiency of development work and work style reform, and have formed a cross-departmental task force for business improvement to plan and implement improvement efforts every year.

Customer Requests

①I want to develop the know-how of high-performing employees as a business manual.

②I want to create a manual reliably through a short-term intensive training camp while considering the workload of employees.

Mr. Yoshioka, a member of the task force, was considering developing a manual for high-performing employees as part of work style reform, in order to smoothly transfer specialized and personalized tasks to other employees.

However,

- It is difficult to create manuals while working on regular tasks, so I would like to do it in a separate environment from my regular work.

- It is difficult for participants to review the contents of the manual among themselves because each department is performing its own tasks.

・Efficient creation know-how is necessary to create manuals in a short period of time.

You had a challenge.

In the meantime, in June 2018, you visited our company's website and made an inquiry.

Human Science Solutions

To realize the client's desire to have all participants complete the business manual during the several days of the training camp, we proposed a pre-camp business organization phase.

In business manuals, instead of writing the manual right away, it is more efficient to first organize your own work and knowledge in a visible form.
During the 4-day training camp, we conducted practical exercises to turn organized tasks into manuals from the reader's perspective.

Schedule

September 2018 Group Training Implementation (1 day: Basics of Manual Creation and Tips for Organizing Work)

Preparatory task implementation period before the October 2018 training camp (approximately 1 month: business organization, company feedback)

2018 November Manual Creation Training (4 days: Manual Completion)

<Program Points>

①Support for organizing personalized tasks (preliminary issues)

②We provide formats for efficient business organization and manual creation.

③ Share perspectives for objectively evaluating the quality of business manuals

④Multiple trainers provide individual consultations and support according to the progress of each participant.

Customer Feedback

"I feel that we have been able to create a foundation for building our business manuals in the future."

The manual creation boot camp was our first attempt at our company, but at the end of the boot camp, about 80% of the participants were able to complete the manual.
From the participants and their superiors, there are voices saying, "It is possible to hand over work using the created manual" and "I want to have other employees participate as well."

To be honest, I was worried about how much support we could receive from external parties who may not understand our business at first.
However, by receiving input from professionals in manual creation, we were able to create manuals from the perspective of organizing tasks and considering the reader, allowing many employees to complete manuals in a short amount of time.
Through this effort, I feel that we have been able to establish a framework for continuously maintaining our manuals in the future.

We are planning to implement the same program next year based on internal evaluations. By going through this cycle, we hope to raise awareness and promote efforts for manual development throughout the company.

From Human Science representative

This is a program for creating business manual creation seminars and manual creation support.

The key was how to visualize and incorporate into manuals tasks that require advanced expertise and tasks that are personalized.

If developers write their work manuals based on their own knowledge level, the content may be difficult for readers who are not familiar with the work to understand.
The important thing is not whether "the work they are doing" is written, but whether "the reader can proceed with the work without hesitation while referring to the manual."
First, we supported them by organizing the necessary information from that perspective.

Business manuals cannot be created once and be done with it, so we make sure to input each company's general way of thinking in order to autonomously cycle through improvements.
We have been informed that these efforts will continue into the next fiscal year, and we hope to continue supporting business improvements from our position as a manual creation company.

Related Services

Creation of Manuals and User Guides