Manual Standardization Support (Manual Evaluation, Manual Creation Seminar)

DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD.'s Concerns

DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD. provides business support for the entire group of companies of DAIICHI SANKYO CO., LTD. as its main business.

They are aiming to improve support quality by creating a manual that is easy to understand and allows for quick information retrieval regarding the contents of business regulations.

As part of that, they have been considering how to improve the current operation manual and how to standardize the many existing manuals.

We have received an inquiry about holding a seminar for the Manual Improvement Working Group in order to accelerate efforts to improve the manual.

Human Science Solutions

We have received the actual manual and submitted an evaluation report and improvement suggestions. We have also prepared original text to be used in the seminar while discussing the topics to be focused on.

Seminar Content

・Use actual customer manuals as training texts.

・Customize seminar content to be available in a 3-hour course.

- Based on the manual analysis results, "Review the table of contents" and "Standardize terminology".

　"Strive for easy-to-understand expressions", "Improve visibility with layout", etc.

　Exercises using actual case studies from manuals are also created, focusing on points.

・Discussion on how to improve using exercise problem materials.

For more detailed information related to this case study, please see below.

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

I was able to proceed concretely using the manual actually used in our company, so it was very easy to understand and easy to apply to practical work.

Even if you feel that the manual is vague and difficult to understand, it is difficult to make changes to the text because it reflects the writer's habits and emotions. Even if your boss or leader points it out, it may not be easy to fix.

In that sense, external professional advice was able to be objective and could be accepted honestly.

Our manuals have focused on providing detailed information without any omissions, but we have come to realize the importance of using concise expressions from the reader's perspective for clarity.

I used to create the table of contents for manuals without much thought, but I realized the importance of designing it with consideration for "who", "when", and "why" it will be read, just by looking at the titles.

Through this seminar, we were able to share this understanding among stakeholders, and I feel that we have taken a big step towards improving the quality of our manuals in the future.

From Human Science representative

This is a seminar based on business manuals.

The manual was created by a person who is well-versed in the business, so the content written was accurate and sufficient.

In this seminar, we discussed improvements on the theme of "What makes a manual easy to understand for manual readers" and considered specifically how to improve through workshops.

"Who", "when", and "why" are important factors to consider when reading, and this seminar helped me better understand how to improve the clarity of manuals.

We were able to plan and consider a seminar plan while sharing the desire of the person in charge to improve the manual, and we were able to create a good foundation for our efforts towards standardizing the manual.

Related Services

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service