Manual improvement, template development case studies for engineers to enhance work efficiency

Customer Requests

To improve the work efficiency of engineers and reduce their workload, Yahoo! JAPAN has been implementing various initiatives. Recently, although the proportion of manual creation in their operations is small, they reached out to us to improve this process.

Even highly skilled engineers have not had the opportunity to systematically learn the know-how of manual creation, so measures were considered to first raise awareness of its necessity.

As a result, we conducted an evaluation analysis of the manuals we created, and then held a seminar aimed at establishing practical application, making sure to share quality standards through a step-by-step approach.

Solutions of Human Science

You have always been aware of making efforts to improve the engineers' manuals not as a one-time initiative, but as a continuous effort.

You have adopted action learning, which we offer as an in-house support service menu, to create a learning environment linked to actual manual creation projects.
Additionally, you have worked hard to prepare standard documents that can be used for other products, and we have had discussions on how to optimize them to be particularly user-friendly in size.

At the end of the project, we conducted a review from the KPT perspective and made efforts to prevent the common issue of templates and rules being created but not utilized afterward.

I felt a high level of awareness in the consideration of packaging the project approach and simultaneously exploring a more generic initiative.

For detailed information related to this case, please see below.

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

We received the following feedback from engineers involved in manual creation.

• - Since the purpose was clarified, it was easier to assess the quality.


• ・I was able to write with the reader's perspective in mind, ensuring a certain level of quality.


• ・I realized the necessity of allocating proper man-hours to write the manuals.


• ・It was easy to write because I followed the guide.


• By consulting with multiple people on the table of contents structure (overall design), the information was organized, and the understanding of the product expanded.


• ・We were able to share and resolve issues during the mid-term review meetings and reflection sessions.


• Until now, we had been writing the headings and content directly in the table of contents, but by being aware of the flow of creating the table of contents, we have become able to correctly categorize the content and categories.


• ・When creating manuals, I often did so intuitively, but I have come to want to create them with a conscious awareness of the process.

From Human Science representatives

Utilizing our in-house support services, efforts were made to improve the manuals.

In companies, even without a dedicated manual specialist, it is a challenge to continuously work on improving document quality and to implement the PDCA cycle.

When undertaking such initiatives, the first challenge we face is how to establish standards for quality improvement.

Even if quality is excessive, it often happens that the standards are not sufficiently adhered to during internal operations, resulting in a deterioration of quality. Therefore, we believe it is important to optimize quality standards to fit the company, anticipating operations. As experts in this field, we have been involved in the project, sharing the criteria for judgment, the rationale behind those judgments, and reference cases from other companies as needed.

Since corporate document efforts tend to become personalized, it is important to approach them as a team and consider documents from a workflow perspective.

Yahoo! JAPAN is an advanced company in various initiatives, and they have worked to improve the quality and efficiency of document creation by utilizing our action learning to raise engineers' awareness.

Our company has a unique method for applying and establishing technical communication, and we hope it will continue to be a valuable aid in improving your operations.

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service