By introducing HS original teaching materials, we achieve unified knowledge for new employees at low cost

Utsunomiya Light Rail Co., Ltd.

Mr. Yuki Ishii, Corporate Planning Department

Improvements

・Manuscript Sales (Compliance/Information Security/Personal Information Protection/Harassment) (Introduced in 2021)

Customer Requests

Challenges Before Implementation
HS: What challenges did you face during the implementation?
Mr. Ishii: Our company is a new railway company established in 2015, and we just opened a new line in 2023. We have many train drivers, but they all came from various industries, so their backgrounds were different. Many of them were not very familiar with compliance and internet literacy, so we had the challenge of wanting to standardize knowledge in those areas.

Reasons for Choosing Human Science and Key Factors for Introduction HS: What led you to find our company?
Mr. Ishii: Since our new company lacked a track record, I basically searched on the internet. In the process, I found your company and recognized it as one with many transactions with major corporations.
HS: Thank you.
Mr. Ishii: I listed about four companies as candidates and received explanations regarding estimates and content from each. Considering the content and costs of the materials comprehensively, I ultimately chose your company.

Customer Feedback from Clients

<Effects After Implementation>
HS: After implementation, did you receive any feedback from within the company?
Mr. Ishii: Some of the trainees had very little basic knowledge, such as the vocabulary used in the materials and how to use emails. I feel that using the materials has expanded their understanding from the basics.
HS: Since implementation, have you found any points that you consider convenient?
Mr. Ishii: Indeed, it is convenient that everyone can take the same materials. Knowledge is standardized, and by checking the management screen, we can see who has progressed to what extent, which was very user-friendly. I also received feedback from those who took the course saying, "It's easy to understand!"
HS: Thank you. Were there any criteria for selecting the materials?
Mr. Ishii: The criteria were ease of understanding and budget. In a situation where the budget was not yet finalized, the ability for all employees to take the same content at an affordable price and achieve knowledge standardization was the deciding factor.

Evaluation of Human Science HS: How was the response from Human Science?
Mr. Ishii: There are no particular issues or points for improvement. Since 2021, you have been responding directly, and your responses have been very quick and easy to understand, which has been a great help.
HS: Thank you. We will continue to respond promptly.

Future Prospects HS: Do you currently have any materials you are interested in or would like to work on?
Ishii: We have completed the employee training, and the line opened on August 26, 2023. The drivers are also engaged in driving operations, so if there is another opportunity for employee training, I would like to consider it.
I hope we can make specific decisions moving forward.
HS: Our company regularly releases new materials, so I hope you can make use of them. Thank you very much.

Related Services

e-Training / Educational Material Sales Service