Manual Creation Seminar and In-house Support Case Studies

 

Request from SAIBU GAS INFORMATION SYSTEMS CO., LTD.

SAIBU GAS CO., LTD. provides highly essential lifeline services, and we support their information systems with high-quality solutions. Additionally, based on the expertise gained through our information system services for SAIBU GAS CO., LTD., we offer various system solutions tailored to meet different needs.

SAIBU GAS INFORMATION SYSTEMS CO., LTD. has consistently worked to improve the quality of both external and internal documents.

As the next step, you have been considering the following:

We have received inquiries about utilizing our consulting services in the form of seminars to effectively implement the above initiatives.

Human Science Solutions

We have received a request to improve our external and internal documentations, and to attend a two-day seminar on manual creation (basic/advanced) and business manual seminar in response to this request.

Several meetings were held before the seminar was conducted, and the necessary elements to achieve the desired educational effect over the course of two days were heard and incorporated into the seminar curriculum.

At that time, while looking at the actual manual, we listened to the challenges that SAIBU GAS INFORMATION SYSTEMS CO., LTD. is feeling and made efforts to customize our evaluation analysis perspective.

The main responsibility is not manual creation, but rather the weight in the overall business is not so high, and the main participants are those in different positions such as those who are responsible for promoting manual improvement to other departments. Therefore, we made sure to include practical educational effects such as examples of companies facing similar challenges and their effectiveness, rather than just manual creation techniques.

For more detailed information related to this case study, please see below.

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

“

Under the request to improve both external and internal documents, we have been working with other departments to improve the quality of our manuals. We believed it was essential to create high-quality manuals ourselves, but we were able to receive a lot of practical and helpful advice for producing high-quality manuals.

I understood that just because someone is familiar with the business or system, it does not mean that their knowledge will be effectively conveyed through their writing. I learned the importance of first clarifying the purpose of the manual and designing it from the perspective of "who" and "for what purpose" the manual is being read.

In addition, the word "easy to understand" which is often used in manuals,
　・can understand where it is written
　・can understand what is written
I realized that it also makes it easier to identify problems by thinking about these things.

Through the workshop, we were able to learn the tips for creating manuals for business improvement, such as visualizing, optimizing, and standardizing tasks, as well as how to proceed with manualization of tasks.

We are planning to conduct an inventory of manuals that require organization and share performance measurement indicators within the company while implementing the PDCA cycle.

”

From Human Science representative

This is a seminar based on system operation manuals and business manuals.

SAIBU GAS INFORMATION SYSTEMS CO., LTD. has a high awareness of manuals and has been actively working on them in their own company.

In particular, they have been implementing very advanced initiatives such as using job rotation to smoothly launch people into manualization of tasks and positioning tools as a means to efficiently carry out business improvements. This has greatly impressed us.

SAIBU GAS INFORMATION SYSTEMS CO., LTD. mentioned that they are able to handle the P (PLAN) and D (DO) stages of the PDCA cycle in-house when it comes to manuals, but they seemed to have difficulty with figuring out how to proceed with the C (CHECK) and A (ACTION) stages.

We were asked by our clients to provide training services for the general public because they believed they were not able to obtain the necessary knowledge and advice on their own.

We have a wealth of experience in education consulting for in-house manuals, so we believe we can provide practical advice for the issues faced by Saibu Gas Information Systems.

We were able to discuss and plan for future manual improvements with enthusiastic participants who want to improve their manuals, so we hope that the PDCA cycle for improvement will continue to turn.

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service