Manual creation seminar and in-house support case studies

 

Request from SAIBU GAS INFORMATION SYSTEMS CO., LTD.

We support the information systems of Nishi Nippon Gas Co., Ltd., which provides highly public utility lifelines, by delivering high-quality systems. Additionally, based on the know-how cultivated through our information system services for Nishi Nippon Gas Co., Ltd., we offer system solutions tailored to various needs.

So far, Seibu Gas Information Systems Co., Ltd. has consistently worked on improving the quality of external and internal documents.

As a further step, you were considering the following.

We have received inquiries about utilizing our consulting services in the form of seminars to effectively advance the above initiatives.

Solutions of Human Science

We received a request to conduct a manual creation seminar (basic/advanced) and a business manual seminar over two days, based on the desire to implement improvements for external and internal documents.

We conducted several meetings leading up to the seminar and gathered the necessary elements to achieve the educational effects you wish to realize through the two-day seminar, which were then incorporated into the seminar curriculum.

At that time, while reviewing the actual manual, we made an effort to customize our evaluation analysis perspective by hearing the challenges recognized by Seibu Gas Information Systems Co., Ltd.

The main participants were not those whose primary responsibility was manual creation, but rather individuals in different positions, such as those who do not have a high weight in overall operations or those who are responsible for promoting manual improvements in other departments. Therefore, I aimed to create a practical educational experience that included not just simple manual creation techniques, but also examples of initiatives and their effects from companies facing similar challenges.

For detailed information related to this case, please see below.

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

“

Based on the request to implement improvements for external and internal documents, I believed it was essential to create high-quality manuals while encouraging other departments to improve the manuals. I was able to receive a lot of practical and helpful advice for producing high-quality manuals.

I understood that just because someone is familiar with the business or system, their knowledge may not be effectively communicated by simply writing it down. First, I learned the importance of clarifying the purpose of the manual and designing it from the perspective of 'who' will read it and 'for what purpose.'

Additionally, the term "easy to understand" commonly used in manuals can be considered as:
・It is clear where it is written.
・It is clear what is written.
This realization helps to highlight the issues more easily.

Through the workshop, I was able to learn how to visualize, optimize, and standardize business processes in order to create manuals for business improvement.

We are considering promptly conducting an inventory of manuals that need to be organized, sharing the metrics for effectiveness measurement within the company, and implementing the PDCA cycle.

"

From Human Science representatives

This is a seminar focused on system operation manuals and business manuals.

Seibu Gas Information Systems has a strong awareness of manuals and has actively engaged in this area within their company.

In particular, I was impressed by the very advanced initiatives being taken, as you positioned the manualization of operations as a tool to facilitate smooth onboarding through job rotation and to efficiently promote business improvements.

Seibu Gas Information Systems mentioned that they can handle P (PLAN) and D (DO) of the PDCA cycle in-house regarding manuals, but they seem to find it difficult to figure out how to proceed with C (CHECK) and A (ACTION).

We received your request because you believe that general training services do not provide the insights and advice you need.

Our company has a wealth of experience in in-house manual educational consulting, so we believe we can provide practical advice for the challenges faced by Seibu Gas Information Systems.

We were able to consider planning for future manual improvements while sharing thoughts with motivated participants who want to enhance the manuals, and we expect the PDCA cycle for improvements to be set in motion.

Related Services

Creation of Manuals and User Guides

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service