Manual improvement examples

Machinery Manufacturer

Manual Creation
Staffing Services

Professional manual creators are stationed. We provided direction based on the customer's circumstances, such as proposing improvements to the manual itself and process improvements.

Manual improvement examples

[Case Study] Creation of CAD/CAM Software Manuals for Industrial Machinery ~ Translation and Writer Dispatch

  • "The manual is difficult to understand. However, I don't know what to do."
  • "I want to reduce the burden of creating internal manuals."
  • "I want to dispatch a manual writing writer."

 

Do you have any concerns, such as etc.?

 

We received a request for CAD/CAM software training manual from a domestic machine tool manufacturer that specializes in machining centers, and we would like to introduce a case where we provided a one-stop service from dispatching a writer to improving and creating manuals to translation.

 

Customer's Requests and Challenges

1. Employees want to secure the time they can devote to their original duties.

2. I want to improve the quality of the manual. I would like to receive advice as an expert.

 

The person who inquired about our website is the person in charge of training and training for customers who have purchased CAD/CAM software in the maintenance and sales team.

All manuals are created internally except for translation.

During the sales period, it was a challenge that the time for support and inquiries decreased due to the original business.

The manual has a volume of 3,000 to 4,000 pages for each product group in Japanese, English, Chinese, and German.

 

Furthermore, when compared to instruction manuals from other companies in the same industry, I felt that it lacked a sense of luxury and attention to detail.

 

During the process of considering a complete overhaul of our training materials, online help, and user manuals, we were also considering outsourcing manual creation and dispatching writers.

1. Employees want to secure the time they can devote to their original duties.

During five visits over the course of one month, we delved into the challenges faced by our clients and first proposed the dispatch of a DTP Operator/Writer.

 

Benefit 1: DTP Operator/Writer Dispatch → Clients can focus on their main business


The original duties of the manual administrator are

 

  • Support during product implementation
  • Product Seminar
  • Operation and Maintenance

 

Supporting customers who have purchased products is our main business.

Human Science's production staff will work on-site at the client's location on behalf of the client, so that they can focus on their core business.

 

  • Specification Information Collection from Product Development Team
  • Manual Writing
  • Translation Arrangement
  • Schedule Management

 

From Japanese content creation to coordinating translations into English and other languages, we offer one-stop management.

We have reduced the burden on our customers.

 

Industrial Machinery_Manual_On-site_Dispatch_2

 


Benefit 2: Dispatch staff who are well-versed in manual creation know-how → Less burden on education

Unlike general dispatch, professionals in manual creation are stationed.

Full-time staff are Human Science's regular employees with over 10 years of experience in manual creation.

We respond quickly to any questions or uncertainties from our customers, and while stationed, we also offer suggestions for improving the manual itself and improving processes.

We can provide direction based on the client's circumstances.

Writer

Dispatch Staff Example

12 years of experience (8 years as a Translation Coordinator, 4 years as a Technical Writer)

Production experience (example)

・Document Management Server Operation Manual
・Home Appliance Instruction Manual
・Wind Power Generator Instruction Manual
・Measuring Instrument Operation Manual (8 Language Translation)
・Multifunction Printer Online Manual (16 Language Translation)
※Trados Certified Advanced Qualification Obtained


>>Manual Creation DTP Operator, Writer Dispatch Details

2. I want to improve the quality of the manual. I would like to receive advice as an expert.

In addition to proposing DTP operator/writer dispatch, we also analyze and evaluate current manuals.

We presented improvement proposals and samples, and proceeded with the review of the Japanese manual.


Completely revamp the current manual


As a framework for proposals, there are three points as follows.


  • Complete Revision of Table of Contents Structure
  • Full Rewrite of Japanese Text
  • Full Layout Design Change

Specifically, we analyzed and reported on the following points and provided a sample as a proposed improvement plan.


  • There is a screen capture with a weak reason for existence. It is necessary to clearly state the purpose of posting.
  • Cannot understand the content from the title and lead sentence.
    It is necessary to clarify the purpose of "what chapter is being explained" and "what the user should do".

Japanese Manual Evaluation Report Sample

Evaluation Results Sample Evaluation Results Sample

English and Multilingual Manual Evaluation Report Sample

>>Manual Analysis and Improvement Proposal Details

Introducing thorough examples of manual creation from other companies!Learn from other companies
How to proceed with manual creation

Before starting to create a manual, it is helpful to know examples of manual creation from other companies. This will allow you to understand the "key points" and "common challenges" of creating a manual, and use them as hints for your own manual creation.

 

Recommended for people like this

  • - I want to proceed with creating the manual, but there is too much volume and I don't know where to start.
  • - I don't know if I can do what I want to do in my company
  • ・I want to know how other companies are proceeding with manual creation.

 

 

[Introduction Company]

  • Tokyo Media Co., Ltd.
  • BANDAI SPIRITS CO., LTD.
  • NTT DATA KANSAI CORPORATION
  • SBI Securities Co., Ltd.
  • NTT Data Customer Service Co., Ltd.
  • WingArc1st Co., Ltd.
  • Nippon Itaglass Co., Ltd.

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Related Services

Manual Creation

Manual In-house Support

Manual Improvement

 

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