Contributing to a reduction in the number of inquiries through improvements in the ease of viewing and understanding in manual creation examples.

 

Denso's Challenges

At Denso, we are focusing on providing the regional information distribution system "Life Vision" using internet connection and tablet devices. We have received a request to create even more user-friendly manuals in order for a wide range of users to quickly understand how to use it.

"Life Vision" adopts a user-friendly universal design that is easy to use, but many of our users are elderly people over the age of 75, and some are using a tablet for the first time. As a result, many users struggle with unfamiliar tablet operations, and despite having a manual, we have received numerous inquiries about basic operations as a challenge.

Human Science Solutions

We have listened to the current challenges and proposed prioritizing "familiarizing with basic tablet operations" over "conveying all product functions" in this manual in order to reduce the amount of information to the necessary size.

The positioning of manuals varies greatly depending on the product or service. For example, there are reference manuals for when you are in trouble and need to refer to them, as well as operation manuals for following each step according to the manual. In this case, we proposed a structure that strongly focuses on "what the user wants to know" rather than "what the product maker wants to convey".

In terms of wording, we suggested using intuitive and concrete expressions instead of using IT terms in alphabets or katakana for writing. We also strived to achieve a simple and easy-to-read layout and flow, and made efforts to ensure that reading the manual would not be stressful even in the tension of operating a tablet for the first time.

Manual Image

Customer Feedback

“

After the initial meeting, we conveyed our request to create a manual that is easy for elderly people to understand. As a result, the sample produced was exactly what we had in mind, and the proposed production policy and cost menu were also clear. This was the deciding factor in choosing to work with Human Science Co., Ltd.

Despite the relatively limited schedule, they approached our intentions with a proactive attitude. Thanks to their flexibility in responding to detailed revisions, we were able to complete a user-friendly manual and are very satisfied.

In addition, we consulted with them about wanting to create separate manuals for each implementing municipality, as the "Life Vision" screen is arranged differently for each implementing municipality. They were very helpful in devising a way to easily update and maintain the data.

User needs and literacy change over time. In addition, systems and devices are constantly evolving. The manual may be completed, but it is not the end. We will continue to monitor these market changes and strive to improve our manuals to better meet the needs of our users.

”

From Human Science representative

In cases like this where we re-examine the positioning of the manual, it is extremely important to constantly share the completed image with the customer as we progress through the production process. Therefore, we have worked together with the customer to create multiple plans and provide samples while having repeated meetings. In order to achieve an easy-to-understand manual, we have worked together with the customer to bring it to fruition.

We believe that enhancing the added value of manuals in services that lead the market, such as "Life Vision", is nothing more than brushing up manuals into promotional tools.

This time, being involved in manual creation for DENSO CORPORATION was a great and rewarding theme for us as a production company. We hope that this manual will help improve user challenges and contribute to the expansion of services at DENSO CORPORATION.

Related Services

Creation of Manuals and User Guides