About APRESIA Systems
APRESIA Systems, Ltd. has gradually entered the market with broadcasting antennas in the 1960s, information network equipment in the 1980s, and system integration business and mobile base station antennas in the 1990s, under the former Hitachi Cable, Ltd.
In December 2016, we were separated from Hitachi Metals and have been supporting the development of our lives and society as an information system specialized company that provides added value to information system infrastructure such as social infrastructure solutions, security solutions, and information system operation management solutions.
Human Science has been assisting with the creation of the manual for APRESIA Systems' Ethernet switch "ApresiaNP Series" since 2015.
"ApresiaNP Series" is a next-generation L2, L3 switch that has been highly evolved for corporate networks, equipped with security management and QoS functions, while achieving low cost.
"ApresiaNP Series"
https://www.apresia.jp/products/ent/np/AEOSNP/index.html
Customer Requests
1. We want to improve the manual and build a workflow that allows engineers to focus on their core tasks.
2. I want to increase the added value of the product by creating high-quality manuals.
In the past, engineers in development and customer support have been involved in creating manuals.
"How can we improve the user-friendliness of the manual from the user's perspective?"
"Is it possible to create a system where engineers can focus on their main tasks and still produce high-quality manuals?"
Considered etc.
We have worked on improving the quality of the manual as one of the measures to enhance the added value of the product in planning a new product.
Specifically, it was about selecting a partner who can be trusted to create manuals and working together to proceed with manual creation.
Even for engineers with high skills, there are no opportunities to systematically learn how to create manuals. Especially for network products, specialized knowledge is required, so we have repeatedly considered what approach is possible.
Human Science Solutions
1. Proposal for Work Processes and Role Assignments to Involve Stakeholders
2. Establishment and sharing of quality standards with a long-term operation in mind
We have created a new manual, and we believe that it is essential for all parties involved to reach a consensus. Therefore, we have spent a lot of time designing the overall process, roles and responsibilities for each process, and outputs.
Our company particularly emphasized clarifying the purpose and target audience during the table of contents and prototype design stage.
In addition, we made sure to share the target quality and check points for each proofreading process through a checklist, in order to clarify the position of each work process and proceed with production.
We feel that by establishing standards in anticipation of future operations, we have been able to achieve a certain level of quality in our production.
As many stakeholders are involved in the project, the key person who summarizes the production policy and points of improvement for the manual has become important. However, the success was also due to the fact that the person in charge led the project while being busy with their duties.
In addition, not only the development and SQA personnel, but also the support personnel have participated, allowing us to thoroughly examine the most suitable manual from the user's perspective.
"ApresiaNP Series User's Guide"
Customer Feedback
As it became a long-term project lasting for one year, schedule management became a challenge. In addition, it was necessary to prioritize and steadily advance the project while flexibly responding to revisions in the development schedule due to new products. By organizing action items thoroughly and clearly presenting what each person should do, we were able to steadily make progress.
In addition, there were many tasks that required the presence of technical experts and checking of manuals, so it was important to constantly share the purpose of the work within the company.
A proposal with options that took into consideration the pros and cons of reaching an agreement and how to proceed was made during the meeting, greatly aiding in involving the company internally.
The completed manual not only covers all necessary content, but also has added value that appeals to users. In particular, when engineers individually finalize the text, the content and depth may vary depending on the person. However, the know-how to standardize the overall quality felt like the work of a professional with specialized knowledge in writing.
From Human Science representative
In the industrial product field, we often hear stories of struggling without a place to create manuals within the company. This time, APRESIA Systems, Ltd. has enthusiastically worked on creating high-quality manuals without making it a personal task.
The more specialized the field, the more essential it is for engineers to cooperate in creating manuals. Therefore, it is important to properly design the purpose and target audience of the manual and determine the goal.
Even if a good manual is created, there are cases where necessary information is scattered due to lack of maintenance and information is added on an ad hoc basis or separate manuals are created. However, APRESIA Systems, Ltd. is making efforts to establish a workflow and not make manual creation a one-time thing. I felt that it was very ambitious to work on it so that there would be no trouble with inquiries from users.
At our company, we have a wealth of knowledge in optimizing the technical communication framework to meet the quality of manuals that companies require, as well as collaborating with engineers to create manuals.
We will continue to assist with manual creation, and we hope to continue providing satisfactory support in the future by doing our best to cooperate with you.
Thoroughly introduce examples of manual creation by other companies! Collection of introduction company case studies
"Even if you say "manual creation" in one word, the content, volume, and target audience vary depending on the company.
If you want to proceed with manual creation but don't know where to start because there is too much volume, if you don't know if you can do what you want to do in-house, if you want to know how other companies are proceeding with manual creation, please download this case study."
[Introduction Company]
- Mitsubishi Electric Corporation
- Mitsui Sumitomo Insurance Co., Ltd.
- Yokogawa Electric Corporation
- Yahoo! JAPAN
- Mitsubishi Hitachi Power Systems, Ltd.
Introducing case studies from 11 companies, such as 11.
Download hereRelated Services
Manual Creation and User Manual Creation
Manual Creation In-house Support Service
Manual Evaluation, Analysis, and Improvement Proposal Service
+81 35-321-3111[Tokyo]
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