Case Studies

Tokio Marine & Nichido Fire Insurance Co., Ltd.

• Business Improvement through Outsourcing - From Inventorying Operations to Standardizing Manuals Across the Entire Department

Toto Media Corporation

• Using RoboHelp to create highly accurate HTML manuals for e-commerce package software

NTT DATA Customer Service Corporation

• As part of a core business system overhaul, creating three use-specific types of manuals
  – working with professionals to provide manuals that are easily understood by readers

UT Group Co., Ltd.

• Reducing the time spent maintaining call center internal operation manuals and FAQs, as well as escalations, by approximately 55%

BANDAI SPIRITS CO., LTD.

• Improving inquiry response operations and reducing internal workload
  Systematizing the EC site operation manual
  - Building a manual site using Microsoft SharePoint

NTT DATA KANSAI CORPORATION

• Outsourcing the creation of freight logistics system manuals
  in a short period of time to reduce the burden of development tasks.

eve autonomy, Inc.

• Product Manual Improvement Case Studies
  Building a system to create and operate user-friendly manuals from the user's perspective

WingArc1st Inc.

• Customer Success Department
  Product Training Website Support Case Studies
  Evaluation Improvement and Production of Videos, Quizzes, and PDF Texts

MIROKU JYOHO SERVICE CO., LTD.

• Achieving efficiency in manual creation and operation through data centralization

TOTETSU KOGYO CO.,LTD.

• Reducing workload by outsourcing the production of railway construction safety awareness content.
  

Nippon Sheet Glass Co., Ltd.

• Create a manual for the mobile real-time PCR device

Leica Microsystems

• Create blog articles that introduce product features and use cases

TechnoPro Holdings, Inc.

• Achieve efficiency and cost reduction in manual creation operations by building a framework for standardization and in-house/outsource.

Tokyu Livable, Inc.

• Achieving standardization of sales operations and efficiency in training through the creation of business manuals

Ryobi Systems Co., Ltd.

• Building a HTML/PDF manual creation system using Markdown

Nippon Restaurant Enterprise Co., Ltd.

• Improvement of store manuals for business standardization and support for platform implementation

DOCOMO Technology, Inc.

• Support for manual creation for business standardization, conducting manual creation seminars

Cygames, Inc.

• Improve manual quality and enhance the efficiency of game development

SBI SECURITIES Co.,Ltd.

• Achieved a reduction in call center inquiries by improving the usability of the operation manual

Yamaha Corporation

• [Cost reduction of over 30%] Centralized management of PDF and HTML manuals data across departments using AsciiDoc and GitHub

JB Advanced Technology Corporation

• Outsourced the production management system manual created in-house. Reduced the workload of development engineers.

Mitsubishi Heavy Industries, Ltd.

• Case Study on Improving Manuals for Engineers: Promoting the Creation and Operation of User-Friendly Manuals

IHI Corporation

• From Engineer's Perspective to User's Perspective: Evaluation and Standardization Cases of Industrial Product Manuals

  "Through professional evaluation and analysis, we were able to simultaneously organize and consolidate the dispersed information and improve the manuals."

Dentalsystems Corporation

• Case Study of Manual Creation Using Confluence Reducing the man-hours for manual creation and achieving ease of information sharing and version control

DENSO CORPORATION

• Case Studies of Manual Creation: Contributing to a Reduction in Inquiries by Improving Readability and Understandability

  Despite the relatively limited schedule, you approached the task with a proactive attitude to realize our intentions.

Yokogawa Electric Corporation

• Manual Analysis and Evaluation Case Studies In-house Support

  "Hearing objective opinions from the perspective of a 'production company' that knows various case studies broadened my horizons and was very educational."

Konami Digital Entertainment Co., Ltd.

• Game engineering manual creation, translation, and staff dispatch

  Polishing Japanese manuals and creating English manuals for overseas branches

Mitsubishi Electric Corporation

• Business manual standardization

  By utilizing the consulting expertise of manual professionals, we were able to achieve standardization and optimization of our operations!

Microsoft Japan Co., Ltd.

• Microsoft Office Online Content Creation Case Studies

  First Step – Assisting with Content Planning for Office Product Beginners

APRESIA Systems, Ltd.

• Product Manual Creation and Quality Improvement Case Study: Achieving Reduced Workload for Engineers

  We have established a workflow that allows engineers to focus on their core tasks while creating high-quality manuals!

Yahoo Japan Corporation

• Manual improvement, template development case studies for engineers to enhance work efficiency

  We organized the standard documentation with an eye on horizontal deployment and conducted a project review from the KPT perspective.

SAIBU GAS INFORMATION SYSTEMS CO., LTD.

• Manual creation seminar and in-house support case studies

  We have established a foundation for the PDCA cycle aimed at manual improvement activities through advice based on a wealth of case studies from other companies!

GEOSCIENCE RESEARCH LABORATORY

• Manual Creation, Quality Improvement, CMS Implementation Case Studies

  You have accurately identified and improved the issues with the previous manuals.

Edison Co., Ltd. (JEMS Inc.)

• Case Studies on Creating Operation Manuals and Implementing CMS (Author-it) Consulting

  "By adopting Author-it, we were able to create an easy-to-maintain operation manual!"

DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD.

• Manual Standardization Support (Manual Evaluation, Manual Creation Seminar)

  We have shared the mindset and future direction among stakeholders for the improvement of the quality of internal manuals.

Mitsui Sumitomo Insurance Company, Limited

• Manual creation seminar

  "I clearly understood the reason why I felt it was somewhat unclear, and it feels refreshing."

Hammock Corporation.

• Product manual improvement and template creation

  You understood our true challenges and provided suggestions not only for improving the manuals but also anticipating future operations.

FUJITSU LIMITED

• FMV Manual Creation, Director Dispatch

  Since the development situation makes outsourcing difficult, it is helpful to have direct meetings with the development department to reflect this in the manual production process.

Independent Administrative Institution

• Business manual creation seminar

  "The rich examples of technical communication frameworks and document improvements have been a valuable reference for enhancing knowledge formation and utilization skills!"

Sumitomo Electric Information Systems Co., Ltd.

• Manual Creation Seminar Case Study (Improvement of Manuals for Engineers)

  Recognizing improvement points in a lecture based on our product manuals

Measuring Instrument Manufacturer

• Manual creation and quality improvement examples

  The manuals created by engineers were analyzed by technical writers in both Japanese and English. We proposed improvements, leading to an enhancement in the quality of the manuals.

Software Development Company

• Manual creation seminar and in-house support case studies

  "Whether it's a seminar or manual creation, it's essential to reflect and follow up to ensure that skills are being retained and to identify any areas for improvement. That's the appeal of Human Science."

Machine Tool Manufacturer

• Manual improvement examples

  Professionals in manual creation are on-site. We provided direction based on the client's circumstances, including suggestions for improving the manuals themselves and enhancing processes.