How to Promote DX with ChatGPT? Introduction of Use Cases and Collaboration Tools | Blog

Table of Contents

Introduction
1. Can ChatGPT drive DX?
2. Methods for Improving Business Efficiency to Promote DX with ChatGPT
3. Examples of Business Efficiency Achieved with ChatGPT
4. Tools that can collaborate with ChatGPT to promote DX
5. Summary

Introduction

ChatGPT is a large language model developed by OpenAI, an AI tool that can engage in natural conversations and perform a variety of tasks. On the other hand, DX (Digital Transformation) is an initiative to leverage digital technology to transform business processes and organizational culture, creating new value. ChatGPT significantly contributes to the realization of DX. This blog post explains how to utilize ChatGPT to promote DX.

1. Can ChatGPT drive DX?

What is ChatGPT?

ChatGPT is a highly advanced language model developed by OpenAI in the United States. This model utilizes AI technology to enable conversations in a chat format with users, making the dialogue feel as natural as conversations between humans. ChatGPT primarily learns from a vast amount of text data available on web pages, allowing it to generate natural sentences that resemble those created by humans. The applications of ChatGPT are diverse, including text summarization, understanding context, generating programming code, creating articles, and translation. ChatGPT can act not only as a conversational partner but also as a worker handling various tasks.

What is DX?

DX (Digital Transformation) refers to the innovation of products, services, and business models that meet the needs of customers and society by leveraging data and digital technologies. However, the essence of DX goes beyond mere technology implementation. It means transforming the business itself, as well as the organization, processes, and even the corporate culture and environment.

There are three stages in DX.

1. Digitization

This is the stage of converting analog information into digital data. For example, scanning paper documents to create electronic files or converting analog signals into digital signals falls under this category.

2. Digitalization

This is the stage of improving and streamlining business processes by utilizing digital data. Specifically, it includes the introduction of email, the use of cloud services, and the implementation of business automation tools. This leads to increased work speed and cost reduction. ChatGPT contributes to this digitalization.

3. Digital Transformation

This is a stage where the business models and culture of companies and organizations are fundamentally transformed. By leveraging new digital technologies, we create new value and build a system that can flexibly respond to market and customer needs. For example, this includes product development utilizing AI, strategic decision-making through big data analysis, and the promotion of remote work.

By progressing through these three stages in order, companies can achieve sustainable growth and enhance their competitiveness.

The Relationship Between ChatGPT and DX

There are various means to achieve DX, but AI tools such as ChatGPT are particularly effective options that are gaining attention. ChatGPT can leverage its natural language processing capabilities to automate and support a variety of tasks, significantly advancing an organization's digitalization. By integrating it into existing workflows and business processes, it promotes efficiency and optimization, supports the overall digital transformation of the organization, and contributes to the realization of DX.

2. Methods for Improving Business Efficiency to Promote DX with ChatGPT

Here are specific examples of how to improve business efficiency for advancing DX with ChatGPT.

Information Gathering and Research

ChatGPT can process vast amounts of information instantly and provide accurate answers to user inquiries, significantly streamlining tasks such as market research, competitive analysis, and trend identification. It is also capable of summarizing information on complex topics and conducting Q&A in the native language for multilingual materials. This accelerates the information gathering process, which traditionally required time and effort, leading to faster decision-making and improved quality in strategic planning.

Idea Generation

By utilizing ChatGPT instead of brainstorming sessions, it is possible to generate a variety of ideas in a short time, which can then be further developed by humans. It can also be used to propose solutions to specific problems and to conceptualize new products and services. By leveraging ChatGPT's extensive knowledge base, it is possible to gain innovative ideas and inspiration from different fields that would not have been thought of traditionally. This accelerates the creative process and promotes innovation.

Writing and Proofreading

ChatGPT assists in the creation of documents such as reports, presentation materials, and manuals, enabling quick generation of first drafts and summarization or rewriting of existing documents. It can also efficiently perform proofreading tasks such as checking grammar and expressions, and ensuring consistency. This significantly reduces the time spent on traditionally labor-intensive tasks, allowing more time to be dedicated to creative work.

Translation

ChatGPT supports multiple languages and enables high-precision translations, making it useful for internal documents, communication with clients, and the multilingualization of manuals. While a final check by a human is necessary, the creation of preliminary translations by ChatGPT can lead to a reduction in the overall time and cost of the translation process. Furthermore, by adjusting the prompts to accommodate specialized terminology and industry-specific expressions, it becomes possible to achieve even more accurate translations, significantly contributing to the efficiency of global business.

Automation of Data Aggregation

By entrusting the complex data aggregation tasks that were traditionally done manually to ChatGPT, it becomes possible to significantly reduce work time and minimize human errors. ChatGPT can process large amounts of data instantly and extract and organize the necessary information, allowing for quick and accurate data analysis for report creation and decision-making. No specialized programming or data analysis knowledge is required. Simply by giving verbal instructions, ChatGPT can write programming code to analyze data and generate tables and graphs.

Inquiry Chat Support (Internal and External)

By implementing ChatGPT for inquiries from both inside and outside the company, it enables 24/7 automated responses, reducing human resources and shortening response times. Generative AI has a phenomenon known as hallucination, where information different from the facts is generated, but by preparing a FAQ database and referencing it with ChatGPT, hallucinations can be prevented. By combining technologies called RAG (Retrieval-Augmented Generation) and fine-tuning, as well as vector store, the accuracy of responses is improved.

3. Examples of Business Efficiency Achieved with ChatGPT

Successfully improved efficiency through business automation

Mitsubishi UFJ Bank is utilizing ChatGPT by integrating it into their internal systems for everyday tasks such as creating approval documents and drafting internal documents. This has significantly simplified the document creation process, which previously required time and effort through manual work, thereby improving employee productivity. It is estimated that over 200,000 hours per month have been saved. After the introduction of generative AI, its convenience has been widely recognized, leading to a rapid increase in the number of users, which tripled within six months of implementation. Generative AI is being used in various tasks, including creating meeting minutes, and its impact is being strongly felt.

Successfully improved efficiency through sentiment analysis of survey results

Panasonic Connect is implementing ChatGPT in areas such as data analysis, digital marketing, and program development support. ChatGPT can assess emotions from text. When we used ChatGPT for sentiment analysis on open-ended survey responses, we were able to complete a task that would typically take about 9 hours manually in just 6 minutes. This significant reduction in time allows for rapid data processing, enabling quick decision-making based on analysis results. Additionally, automated sentiment analysis contributes to reducing human errors, leading to more accurate data analysis.

Aiming for efficiency through the development and utilization of an internal generative AI service based on ChatGPT

Sumitomo Chemical has developed a unique AI service utilizing generative AI and has begun operations for all employees. This initiative allows for the handling of the company's proprietary information in a secure environment, and can be used for office tasks such as document creation, proofreading, and program source code generation, in addition to being applicable for generating technical ideas and analyzing research and manufacturing data. Preliminary validation has confirmed efficiency improvements of over 50%, and moving forward, we will accelerate efforts to improve operational efficiency and create added value, with a focus on integrating proprietary data and building specialized models.

4. Tools that can collaborate with ChatGPT to promote DX

About MTrans for Office

MTrans for Office is an add-in for Microsoft 365 products that provides advanced translation features and AI writing assistance powered by OpenAI. It supports automatic translation services from DeepL, Google, and Microsoft, as well as OpenAI capabilities, allowing users to perform automatic translation and text generation with a single click from Word, Excel, PowerPoint, and Outlook. The OpenAI features utilize AI models (GPT-4o/GPT-4o mini/o1-mini) that support text generation powered by ChatGPT.

What you can do with the OpenAI features of MTrans for Office

The OpenAI features integrated into MTrans for Office are customized versions of ChatGPT for translation and writing assistance.

With the translation feature by OpenAI, you can change the expression of the translated text by adjusting the instructions (referred to as prompts). For example, it is possible to use expressions suitable for marketing or formal expressions for business. MTrans for Office comes with multiple pre-built translation prompts, allowing users to simply select a prompt from the list to adjust the translation. It is also possible to prepare your own prompts. Additionally, MTrans for Office has a glossary feature, which allows for the correct translation of proper nouns such as product and service names by preparing a glossary in advance. In Outlook, you can prepare an email summary in Japanese and generate the entire email in English from that summary.

OpenAI's writing assistance features provide various writing support functions to meet the diverse needs of users. For example, the rewriting function allows you to change the expression and style while retaining the meaning of the original text. By utilizing the summarization feature, you can extract key points from long texts and condense them into a shorter, clearer form. Additionally, you can quickly prepare texts such as blog articles using the draft creation function. The proofreading feature automatically detects grammatical and spelling errors and offers correction suggestions, helping you create more accurate and polished writing. The dictionary function allows you to look up the meanings of technical terms and difficult words, enabling you to resolve any questions that arise during writing instantly. It is also possible to prepare unique prompts to add writing assistance features specific to your business.

By comprehensively utilizing these features, translation and writing tasks can be streamlined. Implementing MTrans for Office can promote digital transformation (DX).

"Is it possible to improve operational efficiency through DX promotion? Introducing tools that lead to operational efficiency!"

5. Summary

ChatGPT is an AI tool that can be used for business efficiency and promoting digital transformation (DX). It can be utilized in a wide range of tasks such as information gathering, idea generation, document creation, translation, data analysis, and customer support. Furthermore, by leveraging integration tools like MTrans for Office, more effective DX promotion can be expected.

Human Science offers MTrans for Office, an automatic translation software that utilizes translation engines from DeepL, Google, Microsoft, and OpenAI. OpenAI can not only be used as a translation engine but can also transcribe, rewrite, and proofread text depending on the prompts. MTrans for Office also offers a 14-day free trial. Please feel free to contact us.

Features of MTrans for Office

① No limit on the number of files that can be translated or on the glossary, with a flat-rate system
② Translate with one click from Office products!
③ API connection ensures security
・For customers who want further enhancement, we also offer SSO, IP restrictions, and more.
④ Support in Japanese by Japanese companies
・Support for security check sheets is also available
・Payment via bank transfer is available

MTrans for Office is an easy-to-use translation software for Office.