Is confidential information retained by ChatGPT, Copilot, Gemini, and Claude?

1. What is an AI chat service?

AI chat service, also known as generative AI or text generation AI, is achieved through a large language model (LLM). LLM primarily learns from a large amount of text data available on the internet and is characterized by its ability to generate natural-sounding sentences as if written by a human. LLM can engage in conversations like a human, create emails, blogs, and scenarios, come up with ideas, summarize long texts, and translate, depending on the given instructions (called prompts).

2. What are ChatGPT, Microsoft Copilot, Google Gemini, and Claude?

2-1. ChatGPT

ChatGPT (Chat GPT) is an AI chat service developed by OpenAI. It can be accessed from a web browser at https://chat.openai.com/. Official apps for iPhone, iPad, and Android are also available. The basic features are free to use, and the paid plans (Plus, Team, Enterprise) offer access to the latest GPT-4 model, as well as image generation, web data retrieval, data analysis, and the use of custom ChatGPT "GPTs". For more information on GPTs, please see the following article.

"GPT-4 Turbo and ChatGPT, customizable GPTs, have been released."

2-2. Microsoft Copilot

Microsoft Copilot is an AI chat service provided by Microsoft. It can be accessed through a web browser at https://copilot.microsoft.com/. Official apps for iPhone, iPad, and Android have also been released. It is integrated into Microsoft 365 products such as Windows operating system, Microsoft Edge web browser, Outlook, Word, Excel, PowerPoint, and Teams. While Copilot is available for free on Windows and Edge, a paid plan (Microsoft Copilot for Microsoft 365) is required for Microsoft 365 products.

2-3. Google Gemini

Google Gemini (pronounced as "Gemini" in Japanese and "Geminae" in English) is an AI chat service provided by Google. It was previously known as Bard, but was renamed to Gemini in February 2024. It can be accessed and used through a web browser at https://gemini.google.com/. An official app for Android is also available. The paid plan (Gemini Advanced) will eventually be available for use on Gmail and Google Docs (as of April 2024, it is not yet supported).

2-4. Claude

Claude is an AI chat service provided by Anthropic. Anthropic is a US-based AI startup founded by former members of OpenAI. It is backed by investments from Amazon and Google. You can access it from a web browser at https://claude.ai/. With the paid plan, Claude Pro, you can use the latest AI model, Claude 3 Opus.

3. About Secondary Use of AI Chat Services

When introducing AI chat services into your business, it is important to confirm how the input data will be handled. While many AI chat services, such as ChatGPT, are available on the internet, some services may use user input data for LLM learning. In addition, there may be cases where human employees of the service provider confirm chat exchanges. When data is learned by LLM, it may be displayed when another user outside the company uses the chat service, potentially leading to information leakage. How can you prevent your input data from being used for LLM learning? We will explain the secondary use policies and methods to prevent secondary use for each AI chat service.

3-1. ChatGPT

At ChatGPT, policies vary depending on the plan used.

For free and Plus plans

By default, the input data will be used to improve the model. To prevent this, access https://chat.openai.com/#settings/DataControls in your web browser and turn off the toggle switch for "Improve the model for everyone". This setting will only be effective in the browser where it was set. If you use ChatGPT on a different computer, smartphone, or browser, be sure to set this setting in that environment as well.

 

For Team and Enterprise plans

The input data will not be used for model improvement.

For API plans

The input data will not be used for model improvement. However, for the purpose of preventing misuse, the input and output data will be retained for a maximum of 30 days.

(Reference: https://help.openai.com/en/articles/7730893/data-controls-faq and https://openai.com/enterprise-privacy)

3-2. Microsoft Copilot

Policies may vary depending on the plan with Microsoft Copilot. If you have subscribed to the following plan and are logging in with a workplace account, the data you enter will not be used to improve the model and will be kept confidential.

Enterprise
・Microsoft 365 E3 or E5
・Microsoft 365 F1 or F3
・Microsoft 365 Business Standard, Premium, or Basic
・Microsoft 365 Apps for enterprise or business
・Office 365 E1, E1 Plus, E3, E5, or F3

Students in the Faculty of Education or above (18 years old and above)
・Microsoft 365 A1, A3, or A5
・Office 365 A1, A3, or A5

(Reference: https://learn.microsoft.com/en-us/copilot/manage)

3-3. Google Gemini

Policies may vary depending on the service used in Google Gemini.

・For Gemini and Gemini Advanced services
By default, the input data will be used to improve the model. In some cases, the interaction with Gemini may also be confirmed by humans. To prevent model improvement and human confirmation, please access https://myactivity.google.com/product/gemini/ and turn off the setting for "Gemini App Activity".

 

(Reference: https://support.google.com/gemini/answer/13594961#your_data)

・For Gemini for Google Workspace services
The input data will not be used for model improvement.
(Reference: https://support.google.com/a/answer/14130944#zippy=%2Chow-does-gemini-protect-my-data)

・For Gemini API services
Input data will not be used for model improvement in the paid plan. In the free plan, input data will be used for model improvement.
(Reference: https://ai.google.dev/terms)

3-4. Claude

Policies may vary depending on the services used at Claude.

・For Claude.ai and Claude Pro
In the chat service used from a web browser, Claude.ai, and its paid version, Claude Pro, the input data and its output may be reused for improving the service and developing new services. Regardless of whether it is free or paid, it is not recommended to use it for business purposes.
(Reference: https://www.anthropic.com/legal/consumer-terms)

・In the case of API
The input data will not be used for model training.
(Reference: https://www.anthropic.com/legal/commercial-terms )

4. Summary

ChatGPT, Microsoft Copilot, Google Gemini, and Claude are AI chat services provided by different companies. These services are powered by large language models and are known for their ability to generate natural-sounding text as if written by a human. Depending on the service plan and settings, the input data may be used to improve the AI, so it is important to be cautious about how the data is handled when implementing these services for business purposes.

Human Science offers MTrans for Office and MTrans for Trados, automatic translation software that utilizes OpenAI. As it is connected to the API, you can use OpenAI without worrying about information leaks. In addition, there is a special contract with OpenAI that allows for a 30-day data retention period. OpenAI can not only be used as a translation engine, but also for transcribing, rewriting, and proofreading sentences depending on the prompt. MTrans for Office and MTrans for Trados also offer a 14-day free trial. Please feel free to contact us.

Features of MTrans for Office

① Unlimited number of files and glossaries that can be translated with a fixed fee
② Translate with one click from Office products!
③ Secure with API connection
・For customers who want further enhancement, we also offer SSO, IP restrictions, etc.

④ Japanese language support by Japanese companies
・Possible to respond to security check sheets
・Payment by bank transfer is available

MTrans for Office is an easy-to-use translation software for Office.

Features of MTrans for Trados

1. ① Simultaneous translation using multiple machine translation engines such as DeepL and Google.
2. ② Automatically apply terminology to machine-translated text. Centrally manage terminology glossaries regardless of machine translation engine.
3. ③ String replacement, regular expression replacement, automatic correction of translation style, notation, and expression using OpenAI
4. ④ Automatic Correction of Fuzzy Matches in Translation Memory
5. ⑤ Maintain original formatting and tags during machine translation

 

What is the machine translation solution MTrans for Trados for Trados?