Document
Solutions for IT Companies
- Creation of Manuals and User Guides
- Document Solutions for IT Companies
Dear developers, are you struggling with document creation and management?
Hardly updated
Left outdated
API references are not being read
Not being utilized...
In the IT industry, more and more companies are facing such concerns.
Whether refreshing a document platform or considering a new one, there are various platforms available in the market, so it's unclear which one is the best...
Do you have such concerns?
Actually...
The optimal platform varies depending on the type of documents handled.
There is no platform that can be universally applied to all industries and sectors.
Therefore, a key perspective is necessary for selecting a platform.
Human Science supports the introduction of platforms suitable for our clients' challenges and documents from a neutral position, without being tied to specific products.
Criteria Necessary for Platform Selection
The types of documents handled vary in characteristics, usage scenarios, and operational methods.
The required functions and specifications for the platform also differ.
Therefore, the three perspectives that are necessary are:
"Document", "Reader", and "Creator". It is essential to capture the characteristics of each document from these three viewpoints.
▼ You can scroll horizontally
| Manuals for Manufacturing (Engineers and Specialists) |
Internal Business Manual | Documentation for IT (Developers) |
||
|---|---|---|---|---|
| Document Type (e.g.) | ・Product Manual ・Service Manual ・User Guide |
・Business System Manual ・Sales Manual ・Customer Service Manual ・Office Manual |
- Tutorial - API Reference |
|
| Features | Manuals tend to be voluminous, with a low frequency of updates, but there are many separate volumes. There are cases where on-site staff refer to manuals in paper format, and multilingual versions of manuals may also be required. | There are often cases with a large number of documents ranging from a few pages to several dozen, making it difficult to manage them centrally due to their scattered nature. Since the content is frequently updated, it is necessary to provide the latest information in a timely manner. | High frequency of updates, and since it is common to create and view documents while working on the development platform, a platform that is easily accessible from the development environment is desired | |
| Document | Volume per book *When converted to A4 size |
Hundreds of pages | Several pages to several dozen pages | About one hundred pages |
| Volume Structure Number of Volumes |
Can be divided into several volumes depending on the purpose (Installation Edition, Operation Edition, etc.) Multilingual translation versions are also available |
It will range from a few to several dozen books depending on the workload. | Can be divided into several volumes depending on the purpose (tutorials, API reference) | |
| Reader's Perspective | Reader | Field engineers and service staff, etc. | Employee | IT Engineer |
| IT Literacy | Includes people who are not tall | Varies by department | Expensive | |
| Perspective of the Creator | Creator | Manual department, design and development department, production companies, etc. | Relevant departments such as the subjective department and business support department | IT Engineer It is often the case that the reader and the creator are the same. |
| Update Frequency | Main version upgrades and minor version upgrades will be updated as needed The update frequency is not high |
It is necessary to provide the latest information in a timely manner High update frequency |
Frequent updates due to major and minor version upgrades | |
Operators of documentation environments in IT companies are developers.
Let's choose a platform that is easy for developers to use!
When selecting a platform,
consider which platform
"is the main target for which documents?" and choose one that fits your purpose.
Common Pitfalls...
-
The save formats are
not unified,
and the standards are inconsistent... -
Once you create it in Word,
it becomes difficult to transition to other formats... -
The update frequency is inconsistent,
and version management
is not possible... -
Because developers create it as a side project,
it has not been able to be capitalized...
What is a developer-friendly environment?
-
1. Use open standards such as Markdown
If only the documents are managed on a different platform, it can be very cumbersome. I believe that documents also need to be managed and operated just like code.
Features of 'Open Standards'
On the other hand, by using open standards like Markdown and managing documents on GitHub, we can significantly reduce management workload.
-
2. Update with Headless CMS,
supports various data formatsIf you depend on a specific editing environment, it becomes difficult to asset your documents. However, by creating documents in an editing environment that can export to an open data format (JSON) using a headless CMS, you can flexibly deploy them according to your needs.
Features of Headless CMS + Jamstack
Features of Open Standards
① GitHub/Markdown/AsciiDoc
- ■ Visibility of update history
- ■ Can use a lightweight markup language designed for easy input with concise notation
- ■ Strong developer focus (command line, black screen)
- ■ Writing code blocks using Markdown syntax also requires knowledge.
- ■ When there is no one who understands, handover becomes difficult
Features of Jamstack using Headless CMS
② Jamstack
- ■ Can be exported in JSON format. Can also be imported into other headless CMS.
- ■ Visibility of update history
- ■ Familiar not only to developers but also to general users
- ■ Can be expanded and maintained by ourselves after implementation
- ■ High level of completeness as a tool, speed, and performance
- ■ In the case of a headless CMS, editing code blocks with WYSIWYG is also easy
For a developer-friendly
documentation environment,
come to Human Science
Human Science has a wealth of manual production experience centered around the IT industry since 1985.
With technical expertise familiar with IT companies, we will propose the best document solutions for your company.
Rich experience
Collaboration with Bejamas
We are partnering with Bejamas, a Polish company with extensive experience in building sites with Jamstack.
Thorough
Support
- Bilingual engineers in charge
- By having bilingual engineers handle the entire development process, we ensure that the development work proceeds smoothly.
- Maximizing know-how in website production
- Human Science has a proven track record of assisting with the production of many websites.
Introduction to Document Solutions for IT Companies
What are the key points required for document solutions in IT companies? We will introduce the key points for platform selection and a document creation environment that is highly compatible for developers.
[Main Content]
- What is document platform selection?
- Criteria Necessary for Platform Selection
- Three Key Points Required for Developer Documentation
- Transforming Documents into Assets - What Does a Developer-Friendly Document Creation Environment Look Like?
- Summary
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