IT Company
Documentation
Solution
- Creation of Manuals and User Guides
- IT company document solution
Developers, are you struggling with document creation and management?
Mostly not updated
Left as it is old
API reference is not read
Not utilized...
In IT companies, the number of companies with such concerns is increasing.
While refreshing or considering a new document platform, there are various platforms in the market, so it's unclear which one is the best...
Do you have such concerns?
Actually...
The optimal platform varies depending on the type of document being handled.
There is no platform that can be universally applied to all industries and sectors.
Therefore, a key perspective is necessary for selecting a platform.
Human Science supports the introduction of platforms suitable for our clients' challenges and documents from a neutral position, without being tied to specific products.
Points to consider when selecting a platform
The features, usage scenes, and operation methods vary depending on the type of document being handled.
The required functions and specifications also differ depending on the platform.
Therefore, there are three necessary perspectives to consider:
"Documents", "Readers", and "Creators". It is important to capture the characteristics of each document from these three viewpoints.
▼ Scroll horizontally
| Manufacturing (Engineers and Specialists) Manual |
Internal Business Manual | IT (Developers) for Documentation |
||
|---|---|---|---|---|
| Document Type (Example) | ・Product Manual ・Service Manual ・User Manual |
・Business System Manual ・Sales Manual ・Customer Service Manual ・Office Manual |
・Tutorial ・API Reference |
|
| Features | Manual with a large volume of 1 book, the update frequency is not high, but there is a tendency for many separate volumes. There are also cases where field staff refer to paper manuals or when a multilingual version of the manual is needed. | There are often cases where there are a large number of documents ranging from a few pages to several dozen pages, and they are scattered and difficult to manage centrally. Since the content is frequently updated, it is necessary to provide the latest information in a timely manner. | Frequently updated, a platform that is easily accessible from the development environment is desired as there are many cases where documents are created and viewed while working on the development platform. | |
| Document | Volume per book ※When converted to A4 size |
Hundreds of pages | Several pages to several tens of pages | About 100 pages |
| Volume Structure Number of Volumes |
Can be divided into several volumes depending on the purpose (installation volume, operation volume, etc.) Multilingual translation versions also exist |
Number of books can range from several to dozens depending on the amount of work. | Can be divided into several books depending on the purpose (tutorials, API reference). | |
| Reader's Perspective | Reader | Field technicians and service staff | Employee | IT Engineer |
| IT Literacy | Includes people who are not expensive | Varies by department | Expensive | |
| Creator's Perspective | Author | Manual department, design and development department, production company, etc. | Subjective departments such as the target business department and the business support department | IT Engineer Many cases where the reader and creator are the same |
| Update Frequency | Main version upgrade, minor version upgrade will be updated as needed. The update frequency is not high. |
It is necessary to provide the latest information in a timely manner. High update frequency |
Frequent updates due to main version upgrades and minor version upgrades | |
IT company document environment operators are developers
Let's select a platform that is easy for developers to use!
When selecting a platform,
consider thoroughly which platform
"is the main target for which documents?" and choose one that fits your purpose.
Common Pitfalls...
-
The file formats are not unified,
and the standards are inconsistent... -
Once you create it in Word,
it's difficult to transition to other formats... -
The update frequency is inconsistent,
and version control is
not possible... -
Because developers create it as a side task,
it has not been capitalized ...
What is a developer-friendly environment?
-
1. Use open standards such as Markdown
If only documents are managed on a different platform, it can be very cumbersome. I believe that documents, like code, also require management and operation.
Features of "Open Standards"
On the other hand, by using open standards such as Markdown and managing documents on GitHub, we can significantly reduce management workload.
-
2. Updated with Headless CMS,
supports various data formatsCreating documents in an editing environment that is specific to a certain platform can make it difficult to convert them into assets. However, by utilizing a headless CMS, documents can be exported in an open data format (JSON) and can be easily expanded for various purposes.
Features of Headless CMS + Jamstack
Features of Open Standards
① GitHub/Markdown/AsciiDoc
- ■ Can visualize update history
- ■ Can use a lightweight markup language designed for easy input with concise notation
- ■ Developer color is strong (command, black screen)
- ■ Knowledge is required to write code blocks using Markdown notation
- ■ It becomes difficult to hand over when there is no one who understands.
Features of Jamstack using Headless CMS
② Jamstack
- ■ Can be exported in JSON format. Can also be imported in other headless CMS.
- ■ Can visualize update history
- ■ Easy to use for both developers and general users
- ■ Can be extended and maintained by ourselves after implementation
- ■ High level of completion, speed, and performance as a tool
- ■ In the case of headless CMS, code block editing is also easy with WYSIWYG.
Developer-friendly
documentation environment setup
with Human Science
Human Science has a rich track record of 243 companies and 3,148 manual production since 1985, mainly in the IT industry.
With our technical expertise in IT companies, we will propose the best document solutions for your company.
Collaboration with Bejamas, a company with a wealth of achievements
We will partner with Bejamas, a Polish company with a wealth of experience in website development using Jamstack.
Thorough Support
- Bilingual engineers in charge
- Our bilingual engineers will handle the entire development process, ensuring smooth progress of the development work.
- Leverage the know-how of website creation to the fullest extent
- Human Science has a proven track record of assisting with numerous website creations.
Introduction to Document Solutions for IT Companies
What are the key points required for document solutions in IT companies? We will introduce the key points for platform selection and a document creation environment that is highly compatible for developers.
[Main Content]
- What is Document Platform Selection?
- Points to consider when selecting a platform
- 3 Key Points Required for Developer Documentation
- What is a developer-friendly document creation environment for assetizing documents?
- Summary
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