Human Science
Knowledge Management
Solutions
Human Science not only creates manuals but also supports the establishment of a system that embeds organized knowledge within the company.
We collaborate with many knowledge management tool development companies to provide support for tool selection and operation tailored to our clients' challenges.
- Creation of Manuals and User Guides
- Knowledge Management Solutions
In knowledge management, it is important to cycle through the process of moving from a state of "individual tacit knowledge" to "articulating tacit knowledge and sharing it as explicit knowledge" and then "combining explicit knowledge to create new knowledge," ultimately leading to individuals acquiring new tacit knowledge based on explicit knowledge.
However, various concerns and challenges arise in each process as follows.
In a state of personal tacit knowledge...
- Business knowledge and know-how are concentrated among specific members.
- Cannot find what you want to know right away
- There have been frequent inquiries from within the company
- I want to share knowledge, but there is no environment for it.
When attempting to articulate tacit knowledge...
- The manual was written but not read
- The manuals are scattered everywhere and I can't find them.
- The method of document creation and its quality vary from person to person.
Additionally, when aiming for further business improvement by utilizing explicit knowledge,
the following challenges may also arise.
- Efficiently reflect accumulated knowledge in sales materials and meeting documents,
and promote document communication. - We want to gather internal knowledge and review our business processes.
- We want to implement improvements with an eye on business automation and DX.
To successfully implement knowledge management, it is important to create a system that also considers the introduction of tools.
However, building such a system in-house can be surprisingly challenging.
It's not just about implementing the tools. Before implementation, it is necessary to accurately identify the company's challenges and goals in order to assess the effectiveness of the tools.
Furthermore, even after implementation, measures must be taken to ensure the operation and establishment of the tools.
Additionally, I often hear that, among the various knowledge management tools available in the market, selecting the tools that are suitable for the company's challenges and goals is itself a difficult task.
Our company supports the implementation of various knowledge management tools for the success of knowledge management.
We provide comprehensive support from selecting the optimal tools to implementation and utilization methods, tailored to the challenges faced by each company!
Introduction to Knowledge Management Solutions
Supporting the creation of systems that align with your challenges and goals
Support for the introduction and establishment of manual creation tools
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noco Corporation
Toaster Team -
Konica Minolta Japan Co., Ltd.
COCOMITE
Manual creation and operation tools are software applications that streamline the creation, updating, and sharing of business procedures, supporting the management of manuals that are "used." By building a system where the latest manuals, guaranteed for quality, are consolidated in one place, we can create an environment where "the manuals you need can be found quickly here."
At Human Science, we provide optimal manual creation tool proposals tailored to our clients' challenges, along with support for operational establishment.
This is perfect for those who have such concerns.
- Manuals are scattered all over the server
- The appearance of manuals varies depending on the writer
- I don't know which manual creation tool is suitable for our company.
- We have introduced a manual creation tool, but we are not using it effectively.
Services Offered in Human Science (Examples)
- Support for Comparing and Evaluating Manual Creation Tools
- Analysis of issues in existing manuals to maximize the effectiveness of tool implementation
- Sample manuscript creation using a manual creation tool
- Production outsourcing on the manual creation tool
- Guidelines for Creating Manuals Using the Manual Creation Tool
Examples of Utilizing Manual Creation Tool Implementation Support and Establishment Support Services
We will propose a plan tailored to your situation and challenges.
Consulting Achievements
https://www.science.co.jp/case/eveautonomy/manual/For details about our collaborative services with various companies, please refer to this document.
Help Site Construction + Content Improvement and Establishment Support Services
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Eclecct Co., Ltd.
Using Zendesk's help center (FAQ) building feature, we create help pages for customers and internal use. By aggregating and organizing information in a way that makes it easy for users to find what they need, we can encourage self-resolution among users. This is expected to reduce the costs associated with handling inquiries.
At Human Science, we offer services to support the improvement and establishment of site content for customers who lack the resources for maintenance and improvement after the help site is built, or who do not know how to improve it in the first place.
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Overall Improvement Plan
Recommended for those who want to comprehensively review the help site based on the current situation.
We propose measures for category and content improvement based on user needs, approached from both "user inquiries" and "site content quality" perspectives. Not only do we make proposals, but we can also support the implementation of these measures.
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Quick Start Plan
Recommended for those who want to standardize the way content is created
This is a plan to establish a framework that allows everyone to create site content in accordance with the rules. We will create guidelines necessary for the standardization of site content, such as sample content and templates that can be used as examples.
Example of Overall Improvement Plan Approach
Business Inventory Support Services + Implementation of Automated RPA
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Yuzak System Co., Ltd.
Auto Job Master
We automate daily operations using the RPA tool "Auto Job Master." Since machines are better suited for repetitive tasks and large data processing, implementing this tool can be expected to reduce the workload.
Human Science offers services to visualize complex operations and help identify tasks that should be automated.
This is perfect for those who have such concerns.
- I want to automate my business, but I don't know where to start.
- Our operations are diverse, and we are unsure where to implement automation.
- I don't have time to take inventory of the business, so I want someone to do it.
Services Offered in Human Science (Examples)
- We will listen to your business needs and visually represent your operations.
- We will collaborate with Yuzak Corporation to select the business processes for automation and provide support for the immediate implementation of RPA.
Support Services for Business Inventory + How to Implement Automated RPA
+81 35-321-3111[Tokyo Headquarters] 
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