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CMS for Customer Support

Supreme Customer
Experience
Help Doc

Improving customer engagement
maximizes LTV

The optimal help site delivers the best
customer experience.

 

Challenges related to customer support that we hear from many companies,

  • I want to maximize the return on investment (ROI) of the help site
  • I want to reduce the load on the inquiry desk.
  • We want to provide valuable support to each and every customer.

To ensure that our services are used for a long time, it is necessary to provide the best customer experience for each individual user.
By enhancing the help site, we can not only increase customer engagement but also expect to reduce the burden on the support center.
At Human Science, we support customer success for all SaaS companies.

If you need a CMS specialized for help sites

To encourage users who utilize our services to continue using them, it is essential to provide valuable information.
By compiling and publishing resources such as "manuals, videos, case studies, and community" on the help site, users can resolve their issues in one place.
With online capabilities, we not only visualize viewing conditions but also provide live support through chat functions and 1-to-1 support via CMS integration, delivering the best experience (customer experience) for each individual user.

Three Features

01

A rich help site that supports responsive design can be released in as little as one day.

02

Start easily from a few thousand yen per month
with overwhelming
cost performance

03

Professionals in document production
consulting on content

Introduction of Features

This service bundles our expertise based on Webflow.

  • Free Design
    Since we use a no-code tool specialized for site construction, you can customize the design freely.Click here for design examples
  • Writing and editing on the site
    You can create and edit content on the page, so no knowledge of backend management is required.
  • Centralized management of update history
    When members within the project update the site, it is possible to check who made changes, when, and what changes were made.
  • Responsive Design
    Site visitors can browse without stress on any device, whether it's a PC, smartphone, or tablet.
  • Comprehensive Analysis Reports
    We datafy the movements of visitors to the site in detail. The reports visualized on the dashboard help in understanding trends and effective improvements.
  • Customer and Inquiry Management
    Equipped with CRM features through the standard inclusion of Hubspot (free version). It allows for management of customer information as well as ticket management for inquiries.

Price List

 

 

Tool Usage Plan

LightLite
StandardStanderd
EnterpriseEnterprise
Initial Design
0 yen
50,000 yen
50,000 yen
Monthly Fee (Annual Contract)
7,200 yen*For monthly contracts, 8,000 yen
16,200 yen*For monthly contracts, 18,000 yen
25,200 yen*For monthly contracts, 28,000 yen
Access Users
3
3
10
Number of pages that can be produced
100
100
100
Monthly Page View Limit
100,000
100,000
1,000,000
Maximum number of CMS items
2,000 items
2,000 items
10,000 items
Custom Domain
Good
Good
Good
Design
Template
Customization
Customization
CRM / Chat
Standard equipped with Hubspot free version
Standard equipped with Hubspot free version
Standard equipped with Hubspot free version

 

 

Operational Support

GoldGold
PlatinumPlatinam
Price
40,000 yen per month(annual contract only)
80,000 yen per month(annual contract only)
Operational Support
  • Implementation Support
  • Data Analysis
  • Effect Measurement
  • Issue Extraction
  • Policy Recommendations
  • Implementation Support
  • Data Analysis
  • Effect Measurement
  • Issue Extraction
  • Policy Recommendations
  • +
  • In-house Support

 

 

Options

Salesforce Integration
Monthly Fee: 40,000 yen(Annual contract only)
Chat Integration
Member Registration Feature
Monthly: 6,000 yen and up (Annual contract only)
Content Contracting
Monthly Fee: 100,000 yen and up
We create and enhance content based on inquiry tickets from clients
*Separate estimates will be provided depending on the scope of work
Built-in Language Switch
Monthly Fee: 4,000 yen(Annual contract only)
Number of translation languages: 3
Word count: 50,000

Monthly Fee: 9,000 yen(Annual contract only)
Number of translation languages: 5
Word count: 200,000
Translation Contract

For those who want to know more about manual production and instruction manual creation

Tokyo Headquarters: +81 35-321-3111

Reception hours: 9:30 AM to 5:00 PM JST

Contact Us / Request for Materials