Supreme Customer
Experience
Help Doc

- Creation of Manuals and User Guides
- Help Doc
Improving customer engagement
maximizes LTV
The optimal help site delivers the best
customer experience.
Challenges related to customer support that we hear from many companies,
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I want to maximize the return on investment (ROI) of the help site
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I want to reduce the load on the inquiry desk.
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We want to provide valuable support to each and every customer.
To ensure that our services are used for a long time, it is necessary to provide the best customer experience for each individual user.
By enhancing the help site, we can not only increase customer engagement but also expect to reduce the burden on the support center.
At Human Science, we support customer success for all SaaS companies.
Three Features
A rich help site that supports responsive design can be released in as little as one day.

Start easily from a few thousand yen per month
with overwhelming
cost performance

Professionals in document production
consulting on content

Introduction of Features
This service bundles our expertise based on Webflow.
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Free Design
Since we use a no-code tool specialized for site construction, you can customize the design freely.Click here for design examples -
Writing and editing on the site
You can create and edit content on the page, so no knowledge of backend management is required. -
Centralized management of update history
When members within the project update the site, it is possible to check who made changes, when, and what changes were made. -
Responsive Design
Site visitors can browse without stress on any device, whether it's a PC, smartphone, or tablet. -
Comprehensive Analysis Reports
We datafy the movements of visitors to the site in detail. The reports visualized on the dashboard help in understanding trends and effective improvements. -
Customer and Inquiry Management
Equipped with CRM features through the standard inclusion of Hubspot (free version). It allows for management of customer information as well as ticket management for inquiries.
Price List
Tool Usage Plan
Operational Support
- Implementation Support
- Data Analysis
- Effect Measurement
- Issue Extraction
- Policy Recommendations
- Implementation Support
- Data Analysis
- Effect Measurement
- Issue Extraction
- Policy Recommendations
- +
- In-house Support
Options
We create and enhance content based on inquiry tickets from clients
*Separate estimates will be provided depending on the scope of work
Number of translation languages: 3
Word count: 50,000
Monthly Fee: 9,000 yen(Annual contract only)
Number of translation languages: 5
Word count: 200,000
Related Services
-
Business Manual
Creation -
Operation Manual
Creation -
Manual creation
outsourcing service -
Director, Writer
Dispatch and Resident -
In-house Support
-
Video
Manual Creation -
Manual
Evaluation, Analysis, and Improvement Proposal
Service -
Manual Creation
Seminar -
One-Stop Service for Manual Creation
~Translation
-
Manuals and Documents
Management, Operation, and Maintenance
(Manual Creation using DITA
) -
Document Solutions for IT Companies
-
Improving Manual UX through UX Writing
-
Knowledge Management
Solutions -
Jamstack
-
GitHub/Markdown
/Asciidoc
Implementation Support Services
For those who want to know more about manual production and instruction manual creation
Tokyo Headquarters: +81 35-321-3111
Reception hours: 9:30 AM to 5:00 PM JST