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What AI and machine learning can do. 12 selected use cases by industry.

What AI and machine learning can do. 12 selected use cases by industry.

When thinking about what AI can do, you can see how it can be used in business.
In this article,
we will introduce examples of how AI can be used in different industries, focusing on what tasks can be assigned to AI, how to divide tasks between humans and AI, and what types of tasks are suitable for AI.
This is for those who are unsure of what tasks to assign to AI, how to divide tasks between humans and AI, and what types of tasks are suitable for AI.
We will introduce examples of how AI can be used in different industries, focusing on what tasks can be assigned to AI, how to divide tasks between humans and AI, and what types of tasks are suitable for AI.



Table of Contents

1. Relationship between AI and Machine Learning

1-1. Relationship between AI, Machine Learning, Training Data, and Data Annotation

To understand what AI can do, first we will organize how AI works. In order to run AI, the process of giving data to AI and training it is necessary. By repeatedly giving data containing information about problems and answers, AI will gain the ability to find patterns and features and make judgments. This training is called machine learning. Below, we will organize commonly used terms.

 

AI: Artificial Intelligence itself.
Machine Learning: Training for AI to operate.
Training Data: Data used for Machine Learning.
Data Annotation: The process of creating training data.

 

When illustrating the process of AI development, it looks like this.

Learn more about data annotation
>>What is data annotation? Explanation from its meaning to its relationship with AI and machine learning.

Click here for teacher data
>>What is teacher data? Explanation from the relationship with AI, machine learning, and data annotation to how to create it.

Case studies of business efficiency improvement using AI can be found here.
>> Introduction of 4 selected case studies of machine learning projects where 80% of users have experienced the effects of business efficiency improvement through AI utilization.

2. 12 Examples of AI Applications

As AI learns and gains decision-making abilities, it becomes possible to entrust it with various tasks. From here, we will introduce examples of how AI can be utilized in different industries.

2-1. View and Judge (Image Recognition)

You can identify where things are by looking at images and videos. It is also possible to track the movement of the subject.


Case 1: Autonomous Driving
In autonomous driving and driving assistance, AI identifies oncoming vehicles, pedestrians, signs, etc. from the images captured by the onboard camera. In addition to the 2D method using regular images, the use of 3D data obtained through LiDAR (Light Detection And Ranging) is also advancing.

Case 2: Improving Convenience of Public Transportation
By understanding the usage of public transportation through AI, it will improve the safety and convenience for passengers.

Recently, there have been attempts to avoid "crowding" by simulating human flow and travel time.
>> Hitachi starts service to avoid "crowding" using AI and simulation technology

Case 3: Medical Support
AI is being used to streamline diagnostic operations. It extracts areas that are suspected to be lesions or tumors from images such as X-rays, ultrasounds, and MRIs. By identifying them beforehand, it reduces the workload of doctors and prevents oversights.

Google announced that its medical image recognition AI can diagnose lesions by recognizing images of the skin taken by users on their smartphones.
>> Challenges to the practical application of Google's "medical" image recognition AI

Case 4: Logistics Management
Used for warehouse management such as inspection and sorting. AI can recognize the quantity of cardboard boxes and label markings and automatically sort them. It can also be used to improve workflow by recognizing the movements of workers on site.

Case 5: Inventory Management
In the retail industry, AI is used for managing in-store inventory. From images taken of product display shelves, AI can quickly determine the status of inventory and out-of-stock items.

Case 6: Screening for Aging Facilities
This is an example of use in the construction and communication industries. AI extracts features such as peeling paint and cracks from images taken of buildings and facilities. By identifying signs of aging in facilities, AI enables more efficient and thorough maintenance inspections than those done by humans through visual inspection.

 

Efforts are also underway to replace visual inspections of iron towers with AI and drones.
>> Inspection of iron towers by drones and AI - Vice Minister of Digital Agency Kobayashi Fumiaki inspects for regulatory reform

Case 7: Automated Document Processing
We use AI to automate tasks such as reviewing contracts and processing invoices. By using AI to read text from images of documents, we can automatically analyze, record, and calculate information. This technology, known as AI OCR, can also recognize handwritten characters. It can even identify text on maps and signs seen in the city using the same technology.

2-2. Listen and Judge (Speech Recognition)

You can identify by listening to the voice.


Case 8: Music Recognition App
When you launch the app while music is playing, information such as the title and artist name of the playing song will be displayed. Shazam, under the Apple umbrella, is a representative example. AI compares the waveform data of a vast number of pre-learned songs with the playing audio and displays information when there is a match.

Case 9: Predictive Maintenance for Equipment Abnormalities
AI listens to the operating sounds from factory equipment and machinery. By training on the normal sounds beforehand, it can detect abnormal sounds and alert for potential issues. It can also detect abnormalities at levels that humans may not notice, allowing for early detection of equipment malfunctions.

2-3. Using Words (Natural Language Processing)

You can understand the meaning of words used by humans. AI can also write and speak.


Case 10: AI Assistant
This is an AI assistant that is installed on smartphones and smart speakers. The AI extracts the user's intentions from their spoken voice and responds to requests. It functions through a combination of voice recognition and natural language processing. It is also capable of having conversations with the user.

Case 11: Help Desk Support
In help desks and customer service, there has been an increase in cases where AI chatbots respond instead of human operators. They understand the content of the text entered by the user and provide an appropriate response.

 

In call centers, there are efforts to divide cases into those that are automatically responded to based on the content of the inquiry and those that are handled by operators.
>> AI listens to the purpose of the call and TMJ provides voice automated response services to call centers.

Case 12: Translation
AI understands the content of the speech or text input and translates it into any language. With the Google Translate smartphone app, it is possible to recognize and translate text from a target object in real time by pointing the camera at it. This is an example of combining AI OCR technology to extract text from the target object, natural language processing of the content, and AI translation technology.

3. Difficulties with AI

We have seen examples of AI utilization up to this point. We can see that things that were previously thought to be difficult for machines are now achievable. However, even within this, there are still things that are difficult to achieve with AI.

3-1. Creative Work

AI learns and achieves its goals based on given data. This applies to generative AI such as ChatGPT, which can generate text and images. While it may seem like AI is coming up with new ideas or creating creative works that have never been seen before, in reality, these are generated by algorithms based on past data. Humans use intuition and their own experiences to engage in creative work, but AI does not possess this ability. However, as a tool to complement human creativity, it is extremely capable.

3-2. Moral Judgment

AI does not possess ethical judgment or moral sense. If biased or discriminatory elements are included in the learning data, AI will learn them uncritically. Therefore, it is necessary for humans to consider and modify the learning data from ethical and moral perspectives.

3-3. Understanding Human Emotions

AI does not have emotions. Conversational AI can generate probabilistic responses to text input from users, but this does not mean that the AI itself understands emotions or engages in emotional conversations. It is important to note that AI is simply a program and cannot have emotions or consciousness.

4. Introduction Status by Industry for AI

4-1. Introduction Status of AI by Industry

This is data that investigates the implementation status of AI by industry.

Source: Created by the author from O'Reilly AI Adoption in the Enterprise 2021

 

In the computer, finance, and retail industries, AI implementation is already progressing. In the fields of education and administration, the implementation rate seems to be still low compared to the percentage of consideration and evaluation stages. Especially in these fields, ethical considerations such as handling personal information, social roles, and environmental considerations are expected to be challenges before implementation.

5. What is the background behind the growing attention to AI in Japan?

 

The following factors contribute to the growing interest in AI implementation in Japan:

5-1. Promotion of Work Style Reform

By assigning simple and time-consuming tasks to AI, humans can spend their time on creative tasks such as planning and learning in new fields. With the promotion of work style reform, it is predicted that the demand for AI will continue to increase in the future.

5-2. Realization of Business Improvement Effects

This is the result of a survey on the effects of introducing AI for Japanese companies.

 

Source: Author's creation from the 2021 Information and Communications White Paper by the Ministry of Internal Affairs and Communications

 

More than 80% of companies responded that the introduction of AI had either "very effective" or "somewhat effective" results. There were zero companies that reported negative effects. It can be said that there is a clearly positive mood surrounding the adoption of AI.

6. Free Thinking is Essential for Introducing AI

6-1. Flexible AI that changes the way we work

AI can expand its range of use by combining various methods. The 12 use cases introduced here are just a small part of the potential that AI holds. Originally, AI is capable of flexibly changing its way of working to meet human needs. Regardless of industry or previous examples, let's first consider introducing AI from the perspective of "wouldn't it be great if there was an AI like this?" with a free mindset.

7. For inquiries about AI implementation, contact Human Science Co., Ltd.

7-1. 48 million records of teacher data creation

"I want to introduce AI, but I don't know where to start."
"I don't know what to ask for when outsourcing."
If you are in such a situation, please consult with Human Science. At Human Science, we participate in AI development projects in various industries such as natural language processing, medical support, automotive, IT, manufacturing, and construction. Through direct transactions with many companies including GAFAM, we have provided a total of over 48 million high-quality training data. We can handle various annotation projects regardless of industry, from small-scale projects to long-term large-scale projects with 150 annotators.

7-2. Resource Management without Using Crowdsourcing

At Human Science, we do not use crowdsourcing and instead directly contract with workers to manage projects. We carefully assess each member's practical experience and evaluations from previous projects to form a team that can perform to the best of their abilities.

7-3. Utilizing the Latest Data Annotation Tools

One of the annotation tools introduced by Human Science, AnnoFab, allows customers to check progress and provide feedback on the cloud even during project execution. By not allowing work data to be saved on local machines, we also consider security.

7-4. Equipped with a security room within the company

At Human Science, we have a security room that meets the ISMS standards in our Shinjuku office. We can handle highly confidential projects on-site. We consider ensuring confidentiality to be extremely important for all projects. We continuously provide security education to our staff and pay close attention to handling information and data, even for remote projects.



 

 

 

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