Why aren't manuals used in the field? ~Steps from standardization to establishment that managers should know~

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Web Seminar on May 30, 2023 (Tuesday)

Why aren't manuals used in the field?
~Steps from standardization to establishment that managers should know~

Will be held.

※This seminar is the same content as the web seminar held on April 13, 2021 (Tuesday), July 27, 2021 (Tuesday), November 25, 2021 (Thursday), July 26, 2022 (Tuesday), and January 31, 2023 (Tuesday).

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This time, the theme is "how to standardize business and make it stick in the field."

With the establishment of new work styles such as commuting across time zones and teleworking, many people are considering how to work in the future. In addition, in an environment where work styles must be changed without proper preparation, there are often voices saying, "Could this become a risk for the entire company?" or "Some kind of countermeasure is necessary," as the situation of work becoming personalized becomes apparent. Against this background, more and more companies are considering the implementation of SOP/manuals and knowledge sharing tools in order to smoothly share internal know-how.

On the other hand, we often hear the following voices from companies that have already started their initiatives.

- Business processes are highly personalized, and standardization (manualization) of processes is not progressing easily.

・Even though we went through the trouble of creating a manual, it is not being utilized at all in the field.

・Once created a manual, but it has not been updated since then

- Despite creating a manual, it has not been established and the quality of work cannot be maintained consistently.

・The knowledge sharing tool was introduced, but it has been left unused in the field.

In this seminar, we will introduce specific know-how for achieving the above results and successfully implementing and operating manuals.

This content is based on practical participation workshops for manual analysis and examples and demos of knowledge sharing tools.

Managers who feel that the personalization of business is a risk, as well as business improvement personnel who have a mission to promote the maintenance and sharing of internal knowledge and manuals, please join us enthusiastically.

In addition, we will be happy to assist you with any concerns after the seminar.

Please select "Desired" in the "Individual Consultation" section of the application form if you wish.

(First 3 groups)

※Participation by other companies and individuals may be declined.

Target Audience

・Those who see the localization of work as a risk and are considering solutions
・Those who want to standardize work and improve the quality of work
・Those who are considering introducing knowledge and manual sharing tools (systems)
・Those who are considering creating manuals through videos

※Participation by other companies and individuals may be declined.

Participation Benefits

Participants of the seminar will receive the following benefits:
① Online individual consultation on business manual maintenance (free)
② Online individual consultation on internal information sharing tools (free)
③ Trial of the manual and knowledge management tool "Toaster Team" for 14 days + AI function demo session
④ "Business Manual Simple Diagnosis" service (free)

※If you wish, please respond to the post-seminar survey.
※Both will be notified at a later date.

Program

Lecture: 85 minutes

- Introduction
- Challenges surrounding manuals that occur on site
- Visualization of manual tasks (document analysis, surveys, interviews)
- Document Analysis Workshop
- Case Studies
- Introduction of Human Science's Methods/Services
- Introduction of manual and knowledge management tool "Toaster Team"

Individual Consultation (First-come, First-served for 3 Groups)

※Programs are subject to change without notice.

Event Details

Date and Time

May 30, 2023 (Tue) 15:00-16:30
(Reception: 14:30-)
※Individual Consultation (for those who wish): 4:30 PM〜

Cost: Free

How to Participate

This seminar is a Web seminar using zoom.
The participation method will be notified by email to those who have applied.
For information on the playback environment for zoom, please check here.

Instructor

Yasunori Yasuoka

Human Science Co., Ltd.
Yoshiyuki Yasuoka

- Engaged in the creation projects of various instruction manuals (operation manuals), business manuals, product utilization guides, and educational materials.
・Clients include Mitsubishi Electric Corporation, Yokogawa Electric Corporation, Microsoft Japan Co., Ltd.,
IHI Corporation, Mitsui Sumitomo Insurance Co., Ltd., and others
・TC Symposium*1, Nihon Kogyo Shimbunsha and Nihon Techno Center have been serving as coordinators for lecturers and panel discussions every year from 2013 to the present.
・2018 TC Symposium*1 "Skills and Development Methods Required for In-house Manuals"
・2018 TC Symposium "Startup of In-house Manuals"
・How to Create and Review Basic Work Manuals in Manufacturing Sites, published by Nikkan Kogyo Shimbunsha in 2018
・Creating Easy-to-Understand Technical Documents and Writing Techniques Workshop at Japan Techno Center in 2018
　*Organized by the Technical Communicators Association, a general incorporated foundation

noco Co., Ltd.
Business Development Manager Haruki Inoka

After graduating from university, I joined Japan Publishing Sales Co., Ltd. I am involved in consulting sales, such as proposing operational improvements for nationwide bookstores and planning book procurement distribution.
In 2022, I joined noco Co., Ltd. as a business development manager, overseeing inside sales, field sales, and business development for the cloud service "toaster team".