Web Seminar on March 27, 2020 (Friday)
Why are business manuals not used?
~Visualizing business challenges that cannot be solved by the system alone~
will be held.
*This seminar was originally scheduled to be held at the venue, but due to coronavirus measures, it has been changed to a web seminar (March 4, 2020).
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As work style reforms are being promoted, many companies are embarking on initiatives aimed at improving their operations. As part of this, an increasing number of companies are focusing on reviewing and organizing their operational manuals.
For example...
- We want to create a business manual this term in conjunction with the review of operations due to the renewal of the ERP system.
- Since the way of conducting business differs by location, we want to standardize our operations by developing manuals.
- Due to the expansion of our business, we have significantly increased hiring, and we want to create an operations manual to efficiently train employees and standardize the quality of our work.
There are many manual creation tools and systems available, but is it really possible to solve these challenges solely with tools and systems? Many people may wonder about this.
In fact, many companies continue to suffer from the same issues as before the system implementation, such as manuals not being used and manuals being uploaded in a disorganized manner, even after the system has been introduced.
Manuals tend to have subjective judgments regarding their quality, making it difficult to objectively measure the effectiveness of improvements. In many cases, if one recklessly starts improvements or makes mistakes in the approach, the efforts can end up being wasted.
However, in order to properly measure the effects of improvements and achieve results that lead to business enhancements,
- 1. First, organize the current issues and needs related to the manual.
- ② Clearly define the priority of issues and ensure a common understanding among stakeholders regarding the purpose and effects of improvements
is necessary.
We believe that by sharing perspectives on what the current issues are, what the priority issues should be, and what the desired state of individuals (or things) should be after improvements, we can finally stand at the starting line for manual improvement.
This seminar will focus on the method of visualizing current issues as a pre-phase for reviewing and organizing business manuals, specifically through "interviews" with stakeholders. We will share know-how on how to make the challenges and needs related to the manuals apparent through these interviews.
Based on actual project examples, we will discuss the interview content, subsequent improvement measures, and effectiveness evaluation, so we hope this will be a valuable reference for everyone who is working on improving manuals.
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Human Science provides consulting to design manual standards tailored to your company, based on our track record of over 2,000 manual creation projects, and we work on improving operations from in-house manual support.
This seminar is a popular event that has been attended by over 100 participants annually (based on 2019 results).
After the seminar, we will provide individual consultations as needed.
Please check the "Request for Individual Consultation" box on the application form.
Feel free to join us!
Program
Lecture: 80 minutes
- – Overview of the Market Surrounding Manuals
- – Why are business manuals not used?
- – Perspectives Necessary for Improving Business Manuals
- – Visualization of Issues (Document Analysis, Surveys, Interviews)
- – Case Study (Major Automobile Manufacturer)
- – Introduction to Human Science Methods/Services
- – Summary of Today's Points
Q&A: 15 minutes
Individual Consultation (First 2 Groups)
Eligible Persons
- - Those considering the development of manuals as part of business improvement activities
- ・Those considering the introduction of knowledge sharing tools (systems) and planning their company's business improvement projects
- Participation from competing companies and individuals may be declined.
Key Points of the Seminar
Case Studies: We will introduce the challenges and solutions from actual cases where we have collaborated. (Such as major automobile manufacturers)
Event Guidelines
- Date and Time
-
- March 27, 2020 (Friday) 14:30 - 16:05
- *Individual Consultation (for those who wish to participate): 16:05~
- Location
- Human Science Corporation Conference Room
2-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, 13th Floor, Odakyu Dai-ichi Seimei Building >>Access
- Cost
- Free
Application
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
Application Deadline: March 23, 2020 (Monday)
- Participation from competing companies and individuals may be declined.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format.
*This seminar was originally scheduled to be held at the venue, but due to coronavirus measures, it has been changed to a web seminar (March 4, 2020).
Instructor
Yoshiyuki Yasuoka
- ・Technical Writer and Consultant Experience: 20 years
- Engaged in projects for creating operation manuals for internal systems, business manuals, various instruction manuals, product utilization guides, and educational materials.
- Continuously responsible as a manual production consultant and seminar instructor for clients such as Yokogawa Electric Corporation, Mitsubishi Electric Corporation, Daiichi Sankyo Business Associates, Mitsui Sumitomo Insurance Company, and Daiichi Sankyo Business Associates.
- ・2013 TC Symposium*1 "First Video Manual: Starting from Scenario Writing"
- At the TC Symposium, I have been a speaker and coordinator for panel discussions every year from 2013 to the present in 2018.
- ・2015 Nikkan Kogyo Shimbun "Points for Creating Video Manuals in Manufacturing Sites"
- Since 2015, I have been serving as an instructor for manual creation and video production several times a year for the manufacturing industry at seminars hosted by the Nikkan Kogyo Shimbun.
- ・2015 Japan Tech Center "Effective Video Manual Creation", among others
- Since 2015, the Japan Tech Center has held seminars several times a year, providing instruction on manual creation and video production for the manufacturing industry.
- ・2016: Gave a presentation at CEATEC JAPAN on "Winning in Global Competition! 'Document Management and Operations in the IoT Era' Seminar"
- *Hosted by the General Incorporated Foundation Technical Communicators Association
Manual Creation Support Achievements
Mitsubishi Electric Corporation
and many others
Related Services
Application
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
Application Deadline: March 23, 2020 (Monday)
- Participation from competing companies and individuals may be declined.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format.
*This seminar was originally scheduled to be held at the venue, but due to coronavirus measures, it has been changed to a web seminar (March 4, 2020).
Scheduled Seminars
Details will be posted later. If you would like to receive a seminar notification email, please register using the button below.
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .
For inquiries by phone, please contact us at the number below.
TEL: +81 35-321-3111
Person in Charge: Business Promotion Department, Saga
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