[Seminar] 7th Case Study! Learn about In-house Manual Quality Improvement Know-how ~ Visualizing the Challenges and Results of Manual Improvement ~ Workshop Included ~ (Free, held on 9/29)

This seminar has ended.
If you would like to receive seminar information emails, please register using the button below.

Seminar Registration Email

Manual In-house Seminar on September 29, 2017 (Friday)

Learn from Case Studies in the 7th Edition! In-house Manual Quality Improvement Know-how ~ Visualizing the Challenges and Results of Manual Improvement ~ with Workshop ~

Will be held.

This seminar is the 7th installment following a series of seminars that have been held in the past.

・"Learning from Case Studies! Know-how for Improving In-house Manual Quality ~Forming a Common Understanding with Stakeholders~"
・"Learning from Case Studies! Know-how for Improving In-house Manual Quality ~Things to Decide and How to Proceed When Standardizing Manuals~"
・"Learn from Case Studies! Know-how for Improving In-house Manual Quality ~ Starting with Standardization of Japanese Manuals, Improving the Quality of Manuals for Overseas Use ~"
・"Learn from Case Studies! Know-how for Improving In-house Manual Quality ~ Enhancing International Competitiveness! Starting with Standardization, Assetization and Cost Reduction in Translation ~"
- "Learn from Case Studies! Know-how for Improving In-house Manual Quality ~Determining the Balance between Standardization and Quality and Efficiency~"
・"Learn from Case Studies! Know-how for Improving In-house Manual Quality ~Visualizing the Challenges and Results of Manual Improvement~"

Overview

This time, we will talk about "visualizing the challenges and improvements of manuals" as our theme.

Manual creation that is difficult to see the results of the efforts without easy-to-understand indicators such as sales.

In the production field, we hear various voices of concerns.

"I tried making a manual, but I haven't received any feedback from within the company or from customers, so I'm not confident if it's good enough."
"I took over the manual creation task, but when I tried to create it by imitating the previous person's manual, I was scolded by my boss."
"Even though I am busy with my own work, no one is helping me and I can't figure out what to ask for."
"Received instructions from my boss to create a manual, but without any explanation of the purpose or background of the manual, I have no choice but to work on it on my own."

Behind these voices, there seems to be a situation where the person in charge is struggling to create a manual while being caught up in their original duties, making it difficult to present the challenges and improvements of the manual and the results of their efforts.

To effectively carry out the creation and improvement of manuals with unclear results, it is necessary to visualize the current issues (AsIs) and clearly define the desired state (ToBe) before taking action. However, the reality is that corporate representatives have limited opportunities to learn about these methods.

"I want to know the current issues with manuals."
"I want to know the design method of the ideal form."
"We want to obtain agreement from stakeholders and draw out cooperation towards improvement."
"I want to visualize the results of improvement and report them to my boss."

In this seminar, we will introduce our approach to addressing the above challenges based on our track record of consulting.

For those who are about to work on improving internal manuals, those who are currently working on it but are not confident in their methods or approach, those who are doing well but want to compare their methods with those of other companies, please join us for information gathering.

This will be the 7th event, but even if you have not attended past seminars, you can participate in this one-time event.

After the seminar, we will be happy to provide individual consultations as needed. Please check the "Individual Consultation Request" box on the application form.

Feel free to join us!

Event Details

Date and Time

September 29, 2017 (Friday) 13:30-14:30
※Individual Consultation (for those who wish): 2:30 PM~
※Reception starts at 1:15 PM

Location: Human Science Co., Ltd. Conference Room
13th Floor, Odakyu Daiichi Seimei Building, 7-1 Nishi-Shinjuku 2-chome, Shinjuku-ku, Tokyo >>Access

Cost: Free

Capacity

14 people
※We only accept up to 2 participants from the same company.
※If the minimum number of participants is not reached, the event may be cancelled.
※If the event is cancelled, we will contact you about 1 week in advance.

Target Audience (Example)

・Corporate manual quality control personnel
・As part of their business improvement activities in development, design, and technical departments, those who are working on improving the quality of documents
・Those who are interested in visualizing the quality of manuals
・Those who are focused on creating standard documents within their own company
※Participation by other companies and individuals may be declined.
※We only accept up to 2 participants from the same company.

Application Method

This seminar has ended.
If you would like to receive seminar information emails, please register using the button below.

Seminar Registration Email

Application Deadline: September 22, 2017 (Friday)

Program

Case Study: 60 minutes
Challenges with Manuals in Corporations
- Task Sharing
- Framework for Problem Solving
- Workshop (Experience evaluating documents using sample manuals)
- Case Study Introduction (We will introduce an example of a company's quality improvement activities using document evaluation analysis reports)
- Review of Today's Key Points
Q&A: 15 minutes
Individual Consultation: 15 minutes (First 2 people ※ You can also bring the actual document you are using)

Seminar Points

Introduction to methods for visualizing manual challenges and results

　Here is an example of our company's manual analysis method.

Introduction of Manual Quality Improvement Case Studies

　We will introduce the challenges and solutions of actual cases that we have worked on in our company.

Instructor

Yoshiyuki Yasuoka

・Technical Writing Experience: 17 years
- Engaged in projects to create operation manuals, business manuals, various instruction manuals, product utilization guides, and educational materials for corporate internal systems.
・Active as a consultant for manual evaluation and manual creation for major manufacturers
・Since 2008, I have been responsible for teaching dedicated instructors to the development department of a major FA equipment manufacturer's product manual.
- "Tips for creating easy-to-understand instruction manuals and reducing production costs" and "Techniques for creating manuals that are useful for multilingual deployment" are some of the themes that I have lectured on at seminars.
・Conduct regular seminars as a lecturer at Nikkan Kogyo Shimbun Co., Ltd. and Japan Techno Center Co., Ltd.
・Presented "Introduction to Video Manuals" at the 2013 TC Symposium Special Session
・Presented "Creating Video Manuals - Practical Edition" at the 2014 TC Symposium Special Session
・2015 TC Symposium Case Study Presentation on "Solving Challenges with In-house Manuals"
・2016 TC Symposium Case Study Presentation "Standardization of In-house Manuals: Business Improvement for the IoT Era"
・In 2016, served as coordinator for the panel discussion "How to Train Industrial Equipment Manual Creators - Developing In-house Manual Talent and Skills" at the TC Symposium.
・Presented at CEATEC JAPAN 2016: "Winning in the Global Competition! Seminar on Document Management and Operations in the IoT Era"
Kaori Horikoshi
・Technical Writing Experience: 15 years
・Engaged in project to create Microsoft Office product seminar materials, books, various product manuals, help, and business manuals
- Involved in manual evaluation, consulting for major electronics manufacturers, and development of seminar materials for major insurance company representatives.
・Responsible for operating manual for multifunction printers (20 languages) as a translation director, not only for Japanese manuals.
・Active as a machine translation consultant
・ 2013 23rd JTF (Japan Translation Federation) Translation Festival "Approaches to Machine Translation in Multilingual Environments: From the Perspectives of Evaluation and Process" Lecture