[Seminar] Learn from Case Studies! Know-how for Improving In-house Manual Quality ~ How to Identify and Utilize Effective Indicators for Visualizing Quality ~ (Free, held on 6/22)

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Manual In-house Seminar on June 22, 2017 (Thursday)

"Learning from Case Studies: Tips for Improving Internal Manual Quality - Workshop with Effective Indicators for Visualizing Quality"

Will be held.

This seminar is the 6th installment following a series of seminars that have been held in the past.

・"Learning from Case Studies! Know-how for Improving In-house Manual Quality ~Forming a Common Understanding with Stakeholders~"
・"Learning from Case Studies! Know-how for Improving In-house Manual Quality ~Things to Decide and How to Proceed When Standardizing Manuals~"
- "Learn from Case Studies! Know-how for Improving In-house Manual Quality ~ Starting with Standardization of Japanese Manuals, Improving the Quality of Manuals for Overseas Use ~"
- "Learn from Case Studies! Know-how for Improving In-house Manual Quality ~ Enhancing International Competitiveness! Starting with Standardization, Assetization and Cost Reduction in Translation ~"
- "Learn from Case Studies! Know-how for Improving In-house Manual Quality ~Determining the Balance between Standardization and Quality and Efficiency~"

Overview

This time, we will talk about "Effective methods for visualizing quality indicators and their practical applications" as our theme. The content is easy to understand even for those who have not attended our past seminars. Please feel free to join us.

As we approach a period of mass retirement for skilled technicians and developers,

"How can we smoothly develop the next generation of talent?"
"Can we smoothly proceed with the transfer of skills?"

The challenge continues to be a theme for the company.

In addition, many companies are actively working on creating systems to share technical documents on servers and make them accessible through portal sites as part of their knowledge management efforts.

One of the challenges in advancing these efforts is determining "what to use as indicators to visualize quality."

In general, the quality of technical documentation in a company is often attributed to individual preferences, and we often hear that efforts are reset every time someone changes.

Is it really possible to create something like a scorecard to share with stakeholders and communicate our target quality?

Due to a lack of reference information such as manual improvement know-how and successful case studies at other companies, manual managers at each company,

"Is this really a good way to proceed?"
"How far should we pursue perfection?"
"What are the tips for creating easy-to-use manuals?"

It seems that there are many things that are being worked on while worrying.

In this seminar, we will explain our unique method for visualizing quality based on our 30 years of experience as a manual production company, using TC (Technical Communication) as a base. This is a must-see content for considering approaches tailored to each company's needs.

If you are interested in finding solutions to the challenges of overseas manuals for your own company manuals, please join us. After the seminar, we will also be available for individual consultations as needed. Please check the "Individual Consultation Request" box on the application form.

Feel free to join us!

Event Details

Date and Time

June 22, 2017 (Thursday) 13:30-14:30
※Individual Consultation (for those who wish): 2:30 PM~
※Reception starts at 1:15 PM

Location: Human Science Co., Ltd. Conference Room
13th Floor, Odakyu Daiichi Seimei Building, 7-1 Nishi-Shinjuku 2-chome, Shinjuku-ku, Tokyo >>Access

Cost: Free

Capacity

14 people
※We only accept up to 2 participants from the same company.
※If the minimum number of participants is not reached, the event may be cancelled.
※If the event is cancelled, we will contact you about 1 week in advance.

Target Audience (Example)

・Corporate manual quality control personnel
・As part of their business improvement activities in development, design, and technical departments, those who are working on improving the quality of documents
・Those who are interested in visualizing the quality of manuals
・Those who are focused on creating standard documents within their own company
※Participation by other companies and individuals may be declined.
※We only accept up to 2 participants from the same company.

Application Method

This seminar has ended.
If you would like to receive seminar information emails, please register using the button below.

Seminar Registration Email

Application Deadline: June 15, 2017 (Thursday)

Program

Case Study: 60 minutes
- Task Sharing
- Framework for Problem Solving
- Workshop (Experience evaluating documents using sample manuals)
- Case Study Introduction (We will introduce an example of a company's quality improvement activities using document evaluation analysis reports)
- Review of Today's Key Points
Q&A: 15 minutes
Individual Consultation: 15 minutes (First 2 people ※ You can also bring the actual document you are using)

Seminar Points

Introduction of Quality Improvement Examples through Standardization

　We will introduce the challenges and solutions of actual cases that we have worked on in our company.

What are the tips for ensuring manual quality?

　Introducing tips for efficiently managing the quality of manuals.

Instructor

Yoshiyuki Yasuoka

・Technical Writing Experience: 17 years
- Engaged in projects to create operation manuals, business manuals, various instruction manuals, product utilization guides, and educational materials for corporate internal systems.
・Active as a consultant for manual evaluation and manual creation for major manufacturers
・Since 2008, I have been responsible for teaching dedicated instructors to the development department of a major FA equipment manufacturer's product manual.
- "Tips for creating easy-to-understand instruction manuals and reducing production costs" and "Techniques for creating manuals that are useful for multilingual deployment" are some of the themes that I have lectured on at seminars.
・Conduct regular seminars as a lecturer at Nikkan Kogyo Shimbun Co., Ltd. and Japan Techno Center Co., Ltd.
・Presented "Introduction to Video Manuals" at the 2013 TC Symposium Special Session
・Presented "Creating Video Manuals - Practical Edition" at the 2014 TC Symposium Special Session
・2015 TC Symposium Case Study Presentation on "Solving Challenges with In-house Manuals"
・2016 TC Symposium Case Study Presentation "Standardization of In-house Manuals: Business Improvement for the IoT Era"
・In 2016, served as coordinator for the panel discussion "How to Train Industrial Equipment Manual Creators - Developing In-house Manual Talent and Skills" at the TC Symposium.
・Presented at CEATEC JAPAN 2016: "Winning in the Global Competition! Seminar on Document Management and Operations in the IoT Era"
Kaori Horikoshi
・Technical Writing Experience: 15 years
・Engaged in project to create Microsoft Office product seminar materials, books, various product manuals, help, and business manuals
- Involved in manual evaluation, consulting for major electronics manufacturers, and development of seminar materials for major insurance company representatives.
・Responsible for operating manual for multifunction printers (20 languages) as a translation director, not only for Japanese manuals.
・Active as a machine translation consultant
・ 2013 23rd JTF (Japan Translation Federation) Translation Festival "Approaches to Machine Translation in Multilingual Environments: From the Perspectives of Evaluation and Process" Lecture