[Web Seminar] Why are manuals not used on-site? - Steps from standardization to implementation that managers should know - | News & Topics

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Web Seminar on January 31, 2023 (Tuesday)

Why are manuals not used on-site?
～Steps from standardization to implementation that managers should know～

will be held.

This seminar covers the same content as the webinars held on April 13, 2021 (Tuesday), July 27, 2021 (Tuesday), November 25, 2021 (Thursday), and July 26, 2022 (Tuesday).

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This time, the theme is how to standardize operations and how to establish that in the field.

With new working styles such as staggered commuting and telework becoming established, many may be considering how to approach future work styles. Additionally, in an environment where changes to work styles must be made without adequate preparation, the situation of work becoming personalized has come to light, leading to concerns such as, "Could this become a risk for the entire company?" and "Some form of countermeasure is necessary," which are frequently heard. Against this backdrop, an increasing number of companies are considering the development of SOPs/manuals and the introduction of knowledge-sharing tools to facilitate smooth sharing of internal know-how.

On the other hand, we often hear voices like the following from companies that have already started their initiatives.

・The personalization of work is significant, and the standardization (manualization) of work is not progressing well.

Despite having created the manual, it is not being utilized at all on-site.

- Although a manual was created once, it has not been updated since.

- Although manuals were created, they are not being established, and the quality of work cannot be maintained consistently.

- A knowledge sharing tool was introduced, but it has been left unattended without being established on-site.

In this seminar, we will introduce the factors that lead to the results mentioned above, as well as specific know-how to successfully establish and operate manuals.

This content includes participatory workshops on manual analysis and practical examples and demonstrations of knowledge sharing tools.

Managers who feel that the personalization of work is a risk, as well as those in charge of business improvement whose mission is to promote the organization and sharing of internal knowledge and manuals, are encouraged to participate.

Additionally, after the seminar, we will be available to discuss any concerns you may have.

If you wish, please select "Desired" in the "Individual Consultation" section of the application form.

(First three groups)

Participation from competing companies and individuals may be declined.

Eligible Persons

・Those who perceive the risk of business becoming dependent on individuals and are considering solutions
・Those who feel the need to standardize operations and stabilize and improve quality
・Those who are considering the introduction of knowledge and manual sharing tools (systems)
・Those who are considering the development of manuals in video format

Participation from competing companies and individuals may be declined.

Participation Benefits

Participants in the seminar will receive the following benefits:
① Online individual consultation regarding business manual development (free)
② Online individual consultation regarding internal information sharing tools (free)
③ Trial of the manual & knowledge management tool "Toaster Team" - normally 14 days, now 30 days (free)
④ "Business Manual Simple Diagnosis" service (free)

*If you wish, please respond to the survey after the seminar.
*We will provide further information at a later date.

Program

Lecture: 85 minutes

– Introduction
– Challenges Surrounding Manuals in the Field
– Visualization of manual issues (document analysis, surveys, interviews)
– Document Analysis Workshop
– Case Studies
– Introduction to Human Science Methods/Services
– Introduction to the Manual & Knowledge Management Tool "Toaster Team"

Individual Consultation (First 3 Groups)

*The program is subject to change without notice.

Event Guidelines

Date and Time

January 31, 2023 (Tuesday) 3:00 PM - 4:30 PM
(Reception: 2:30 PM - )
*Individual Consultation (for those who wish to participate): 4:30 PM -

Cost: Free

How to Participate

This seminar is a web seminar using Zoom.
Details on how to participate will be communicated separately via email to those who have registered.
For information about the playback environment for Zoom, please check here.

Instructor

Yoshiyuki Yasuoka

Human Science Co., Ltd.
Hitoshi Yasuoka

Engaged in the creation of various types of manuals (operation manuals), business manuals, product utilization guides, and educational materials.
・In charge of Mitsubishi Electric Corporation, Yokogawa Electric Corporation, Microsoft Japan Co., Ltd.,
IHI Corporation, Mitsui Sumitomo Insurance Co., Ltd., and others.
・Since 2013, I have served as a lecturer and coordinator for panel discussions at the TC Symposium, Nikkan Kogyo Shimbun, and Japan Tech Center every year until now.
・2018 TC Symposium*1 "Required Personnel and Development Methods for In-House Manuals"
・2018 TC Symposium "Startup of In-House Manuals"
・2018 Nikkan Kogyo Shimbun "How to Create and Review Basic Work Manuals in Manufacturing Sites"
・2018 Japan Tech Center "Creating Easy-to-Understand Technical Documents and Writing Techniques"
　*Hosted by the General Incorporated Foundation Technical Communicators Association

noco Corporation
Business Development Department Manager Haruki Inooka

After graduating from university, joined Nippon Shuppan Hanbai Co., Ltd. Engaged in consulting sales, proposing operational improvements such as sales floor management and planning for book procurement distribution to bookstores nationwide.
In 2022, joined noco Co., Ltd. As a manager in the Business Development Department, overseeing inside sales, field sales, and business development for the cloud service "toaster team."