Web Seminar on August 23, 2022 (Tuesday)
Achieve efficiency in internal inquiry responses! ~ Solve the difficulty and confusion of finding know-how with "AI Chatbot" × "TC Method"!! ~
will be held.
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This time, the theme is "Streamlining Internal Inquiry Responses."
With the establishment of new working styles in remote work, more companies are actively incorporating DX into their internal operations. Recently, there has been particular attention on the efficiency of internal inquiry responses through information-sharing tools such as chatbots.
When it comes to chatbots, they were previously mainly used for BtoC services, primarily for handling inquiries from outside the company. However, with the advancement of remote work and the inability to ask questions about business uncertainties immediately, inquiries to internal help desks and back offices (such as HR and administration) have increased... Against this backdrop, the demand for using chatbots to handle inquiries from within the company is rising across various industries.
While working, how much time do you spend on "information retrieval"? According to a survey, many business professionals spend about 30% of their working hours on information retrieval. In fact, we have received inquiries from our clients stating, "More than half of my day is spent responding to inquiries, so I would like to implement tools to reduce the burden."
However, we have heard the following feedback from customers who have already implemented information-sharing tools such as chatbots.
・Even after searching, the desired information does not come up, and I cannot find the necessary information.
・Even if I finally manage to find it, I often do not understand what is written.
・Since asking directly leads to a quicker resolution, I end up asking verbally anyway.
・Information is left without updates, improvements, or maintenance.
In fact, simply introducing tools will not streamline internal inquiry responses. It is essential to select tools suitable for your company's operations and to inventory and organize the know-how to respond to inquiries.
In this seminar, we will introduce the following two methods.
1. How to choose an interface for the quickest access to the desired information (systematization of know-how and utilization of AI chatbots)
2. How to organize know-how that everyone can understand in the same way (systematization and documentation methods based on technical communication methods)
Furthermore, to help you visualize these concepts more concretely, we will introduce examples of call centers that serve as hints for improving back-office operational efficiency, as well as conduct demonstrations of AI chatbots and FAQ systems.
Let's promote internal knowledge sharing and take the first step towards improving inquiry efficiency!
Furthermore, to help you visualize these concepts more concretely, we will present a demonstration of our FAQ system equipped with an AI search engine.
In addition, we will accept consultations regarding any issues after the seminar.
If you wish, please select "Yes" in the "Individual Consultation" section of the application form.
(First three groups only)
Eligible Persons
・Those who handle internal inquiries in the back office (HR and administration)
・Those in charge of the internal help desk
・Those who are struggling because a lot of resources are being allocated to respond to internal inquiries
・Those who are having trouble because the tools and know-how that were supposed to be established are not being utilized
・Those who want to standardize operations and improve productivity
・Those who want to learn how to share individual knowledge and know-how across the entire organization
Participation from competing companies and individuals may be declined.
Participation Benefits
Participants in the seminar will receive the following benefits:
① Online individual consultation regarding AI chatbots and FAQ systems (free)
② Online individual consultation regarding know-how development (free)
③ Collection of case studies on the implementation of AI chatbots and FAQ systems (Kao, au Commerce & Life, Kirii Manufacturing) (free)
④ "Business Manual Simple Diagnosis" service (free)
*If you wish, please respond to the survey after the seminar.
*We will provide further information at a later date.
Program
Lecture: 60 minutes
- – Introduction
- – Challenges of Know-How
- – Case Studies
- – Visualization of manual issues (document analysis, interviews)
- – Introduction to Saiseed's Methods/Services
- – Introduction and demonstration of AI chatbots and FAQ systems
Individual Consultation (First 3 Groups)
*The program is subject to change without notice.
Event Guidelines
- Date and Time
-
- August 23, 2022 (Tuesday) 3:00 PM - 4:00 PM
(Reception: 2:30 PM - ) - *Individual Consultation (for those who wish to participate): 4:00 PM〜
- August 23, 2022 (Tuesday) 3:00 PM - 4:00 PM
- Cost
- Free
- How to Participate
-
- This seminar is a web seminar using Zoom.
Details on how to participate will be communicated separately via email to those who have registered. - For information about the playback environment for Zoom, please check here.
- This seminar is a web seminar using Zoom.
Application
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
Application Deadline: Thursday, August 18, 2022
- Participation from competing companies and individuals may be declined.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format.
Instructor
Human Science Co., Ltd.
Hitoshi Yasuoka
- Engaged in the creation of various types of manuals (operation manuals), business manuals, product utilization guides, and educational materials.
- ・In charge of Mitsubishi Electric Corporation, Yokogawa Electric Corporation, Microsoft Japan Co., Ltd.,
IHI Corporation, Mitsui Sumitomo Insurance Co., Ltd., and others. - ・Since 2013, I have served as a lecturer and coordinator for panel discussions at the TC Symposium, Nikkan Kogyo Shimbun, and Japan Tech Center every year until now.
- ・2018 TC Symposium*1 "Required Personnel and Development Methods for In-House Manuals"
- ・2018 TC Symposium "Startup of In-House Manuals"
- ・2018 Nikkan Kogyo Shimbun "How to Create and Review Basic Work Manuals in Manufacturing Sites"
- ・2018 Japan Tech Center "Creating Easy-to-Understand Technical Documents and Writing Techniques"
- *Hosted by the General Incorporated Foundation Technical Communicators Association
Saiseed Inc.
Consultant Nobuyuki Takenaka
After graduating from Keio University, I worked in the food and beverage industry and IT companies, and then gained experience as a general manager in the retail division at a consumer goods manufacturer.
At SciSeed, we are responsible for projects primarily involving BtoC services, finance, and local governments as leaders in field sales.
Manual Creation Support Achievements
Mitsubishi Electric Corporation
and many others
Related Services
Application
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
Application Deadline: Thursday, August 18, 2022
- Participation from competing companies and individuals may be declined.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format.
Scheduled Seminars
Details will be posted later. If you would like to receive a seminar notification email, please register using the button below.
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .
For inquiries by phone, please contact us at the number below.
TEL: +81 35-321-3111
Person in Charge: Business Promotion Department, Saga
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