"A Method to Change Person-Dependent Work! ~Factors That Cannot Be Solved by Tools or Systems and Their Solutions~" I will be speaking at the TC Symposium 2019 in Tokyo.

Panel Discussion of TC Symposium 2019 Tokyo on August 28, 2019 (Wednesday)

A Method to Change Person-Dependent Work! - Factors That Cannot Be Solved by Tools or Systems and Their Solutions

Hiroyuki Yasuoka, a manual creation consultant, will take the stage as a coordinator.

Purpose of the Discussion

In departments where manuals are produced in-house by manufacturers, it tends to be the case that the same person is responsible for the work. When prioritizing ease of work, such as product knowledge and connections with development designers, there is a tendency for the work to become like a personal shop.

Even if we introduce manual production tools and translation support systems to standardize work, there may be more fundamental factors at play if the personnel and areas of responsibility do not change.

In this session, we will explore methods and know-how to change the way we work in a dependent manner, drawing hints from experts in other industries, extracting and analyzing factors that tend to become dependent, and seeking hints to solve them.

Discussion Points

・ What is personalization (person-dependent work)?

・ Share in-house manual production business content

・ Identify and organize tasks and factors that are prone to personalization

・ Explore the factors of individual dependency and hints for their resolution from the perspective of human resource development

・ Explore hints for identifying the factors of personalization and their solutions from the perspective of behavioral observation

- Extract and delve into methods that seem to solve the personalization of TC operations

Event Guidelines

Date and Time

August 28, 2019 (Wednesday) 10:15 AM - 12:45 PM

Location: Tokyo Gakugei University Koganei Campus

How to Apply

Please check the official site of TC Symposium Tokyo 2019.

Coordinator

Yoshiyuki Yasuoka

・Technical Writer and Consultant Experience: 20 years
Engaged in projects for creating operation manuals for internal systems, business manuals, various instruction manuals, product utilization guides, and educational materials.
Continuously responsible as a manual production consultant and seminar instructor for clients such as Yokogawa Electric Corporation, Mitsubishi Electric Corporation, Daiichi Sankyo Business Associates, Mitsui Sumitomo Insurance Company, and Daiichi Sankyo Business Associates.
・2013 TC Symposium*1 "First Video Manual: Starting from Scenario Writing"
　At the TC Symposium, I have been a speaker and coordinator for panel discussions every year from 2013 to the present in 2018.
・2015 Nikkan Kogyo Shimbun "Points for Creating Video Manuals in Manufacturing Sites"
　Since 2015, I have been serving as an instructor for manual creation and video production several times a year for the manufacturing industry at seminars hosted by the Nikkan Kogyo Shimbun.
・2015 Japan Tech Center "Effective Video Manual Creation", among others
　Since 2015, the Japan Tech Center has held seminars several times a year, providing instruction on manual creation and video production for the manufacturing industry.
・2016: Gave a presentation at CEATEC JAPAN on "Winning in Global Competition! 'Document Management and Operations in the IoT Era' Seminar"
　　*Hosted by the General Incorporated Foundation Technical Communicators Association

Thursday, September 12, 2019, Friday, November 1, 2019, Friday, January 10, 2020

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If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .

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TEL: +81 35-321-3111

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