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In-house Manual Seminar on June 22, 2017 (Thursday)
"6th Workshop: Learning from Case Studies! Know-how for Improving In-house Manual Quality - Effective Methods for Identifying and Utilizing Indicators to Visualize Quality"
will be held.
This seminar is the 6th installment following the series of seminars held so far.
- ・"Learn from Case Studies! Know-how for Improving In-house Manual Quality - Forming a Common Understanding with Stakeholders"
- - "Learn from Case Studies! Know-how for Improving In-house Manual Quality - Things to Decide When Standardizing Manuals and How to Proceed"
- ・"Learn from Case Studies! Know-how for Improving In-house Manual Quality - Starting with Standardization of Japanese Manuals to Enhance Quality of Manuals for Overseas Markets"
- Learn from Case Studies! Know-how for Improving In-house Manual Quality - Enhancing International Competitiveness! Starting with Standardization, Assetization of Translations and Reduction of Production Costs
- - "Learn from Case Studies! Know-How for Improving In-House Manual Quality - Determining the Level of Standardization and Balancing Quality and Efficiency"
Overview
This time, I will talk about the theme of 'Effective Methods for Identifying and Utilizing Indicators to Visualize Quality.' The content is understandable even for those who have not participated in past seminars. Please feel free to join us.
The time has come for a mass retirement of skilled engineers and developers,
- How can we smoothly cultivate the next generation of talent?
- "Can skill transfer be carried out smoothly?"
This issue continues to be a theme for companies.
In addition, many companies are working on creating systems to share technical documents on servers and to view them on portal sites as part of their knowledge management efforts.
One of the challenges in advancing these initiatives is determining "what metrics to use to visualize quality."
Generally, the quality of technical documents in companies is often treated as a personal preference, and I often hear that efforts are reset every time a person changes.
Is it possible to create something like a scorecard to share the target quality with stakeholders?
Due to a lack of reference information such as know-how for manual improvement and success stories from other companies, manual managers at each company are
- Is this really the right approach?
- How far should we be particular?
- What are the tips for creating user-friendly manuals?
It seems that there are many things they are struggling with and working on.
In this seminar, we will explain our unique method for "visualizing quality" based on TC (Technical Communication), drawing on our 30 years of experience as a manual production company. This is essential content for considering approaches tailored to the needs of each company.
If you are looking for solutions to the challenges of overseas manuals for your company's manuals, please join us. After the seminar, we will be available for individual consultations as needed. Please check the "Request for Individual Consultation" box on the application form.
Feel free to join us!
Event Guidelines
- Date and Time
-
- June 22, 2017 (Thursday) 1:30 PM - 2:30 PM
- *Individual Consultation (for those who wish to participate): 2:30 PM -
- * Reception starts at 1:15 PM
- Location
- Human Science Corporation Conference Room
2-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo, 13th Floor, Odakyu Dai-ichi Seimei Building >>Access
- Cost
- Free
- Capacity
-
- 14 people
- *We allow up to two participants from the same company.
- *There is a possibility of cancellation if the minimum number of participants is not reached.
- We will contact you about one week in advance in case of cancellation.
- Target Audience (e.g.)
-
- ・For corporate manual quality managers
- ・Those who are working on improving the quality of documents as part of business improvement activities in development, design, and technical departments
- - Those interested in methods for visualizing the quality of manuals
- ・Those who are focused on creating standard documents within their company
- Participation from competing companies and individuals may be declined.
- *We allow up to two participants from the same company.
- How to Apply
-
This seminar has concluded.
If you would like to receive seminar notification emails, please register using the button below.
- Application Deadline
- Thursday, June 15, 2017
Program
- Case Study: 60 Minutes
- – Sharing Challenges
- – Framework for Problem Solving
- – Workshop (You will experience the evaluation and analysis of documents using sample manuals)
- – Case Studies (We will introduce examples of corporate quality improvement activities utilizing document evaluation and analysis reports)
- – Recap of Today's Points
- Q&A: 15 minutes
- Individual Consultation: 15 minutes (First 2 applicants only *You may bring documents you are currently using)
Key Points of the Seminar
- Introduction of Quality Improvement Cases through Standardization
We will introduce the challenges and approaches to solutions from actual cases we have collaborated on.
- What are the tips for ensuring manual quality?
Here are some tips for efficiently managing the quality of manuals.
Instructor
Yoshiyuki Yasuoka
- ・17 years of experience in technical writing
- Engaged in projects for creating operation manuals for internal systems, business manuals, various instruction manuals, product utilization guides, and educational materials.
- ・Active as a manual evaluator and consultant for major manufacturers' manual production
- ・Since 2008, continuously responsible as a dedicated instructor for the product manual development department of a major FA equipment manufacturer.
- - "How to Create Easy-to-Understand Instruction Manuals and Know-How for Reducing Production Costs" and "Techniques for Creating Manuals Useful for Multilingual Deployment" are among the themes for which I have served as a seminar instructor.
- - Regularly serves as a seminar instructor at Nikkan Kogyo Shimbun and Japan Tech Center
- ・2013 Special Session at TC Symposium: "Introduction to Video Manuals" presentation
- ・2014 Special Session at TC Symposium: "Creating Video Manuals - Practical Edition" presentation
- ・2015 TC Symposium case study presentation on "Solving Issues with In-House Manuals"
- ・In 2016, presented a case study at the TC Symposium titled "Standardization of In-house Manuals: Business Improvement of Manuals for the IoT Era"
- ・2016 TC Symposium Panel Discussion Coordinator for "How to Nurture Industrial Equipment Manual Creators - In-house Manual Human Resource Development and Skills"
- ・2016: Gave a presentation at CEATEC JAPAN on "Winning in Global Competition! 'Document Management and Operations in the IoT Era' Seminar"
-
Kaori Horikoshi
- ・15 years of experience in technical writing
- ・Engaged in projects for creating seminar materials for Microsoft Office products, books, various product manuals, help documents, and business manuals.
- Involved in manual evaluation, consulting for major electronics manufacturers in manual creation, and developing seminar materials for representatives of major insurance companies.
- In addition to Japanese manuals, also responsible for multifunction printer operation manuals (20 languages) as a translation director.
- ・Active as a machine translation consultant
- ・ 2013 23rd JTF (Japan Translation Federation) Translation Festival "Approaches to Machine Translation in Multilingual Contexts - From the Perspectives of Evaluation and Process" Lecture
Related Services
Case Study: Manual Creation and In-house Support
Scheduled Seminars
How to Apply
Please apply for participation in this seminar here.
We will get back to you from our representative.
Application Deadline
Thursday, June 15, 2017
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .
For inquiries by phone, please contact us at the number below.
TEL: +81 35-321-3111
Person in Charge: Business Promotion Department, Saga
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