Web Seminar on April 17, 2025 (Thursday)
Why are inquiries not decreasing even though we have published an FAQ?
- Explanation of the self-resolution mechanism and content
will be held.
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Recently, many companies have been working on creating and improving FAQ sites to enhance customer support efficiency and reduce costs. However, even after publishing FAQs, many companies may still be struggling with not seeing the expected decrease in inquiries.
Despite being listed in the FAQ, we receive inquiries stating that "the explanation is unclear."
・Customers cannot quickly find the information they are looking for in the FAQ search.
・The support desk is experiencing high demand, and staff are overwhelmed with responses.
・Complaints from customers such as "unable to contact" and "slow response" are occurring
To solve these challenges, it is important to build a self-support environment where customers can smoothly resolve their own questions. Additionally, improving the clarity of the FAQ content published in that environment is effective.
In this seminar, we will specifically introduce successful case studies of companies that have significantly reduced inquiries and improved customer satisfaction through the implementation of the AI-powered self-support system "Help Dog." Furthermore, we will share methods to continuously improve FAQ sites effectively, even without knowledge or expertise in web marketing, by utilizing the site diagnosis of "Help Dog."
This is full of tips necessary to reduce the burden of customer inquiries and improve customer satisfaction. We encourage you to participate actively.
Additionally, after the seminar, we will be available to discuss any concerns you may have.
If you wish, please select "Desired" in the "Individual Consultation" section of the application form.
(First three groups)
Eligible Persons
・Managers who want to solve the labor shortage in the customer service department
・Those in charge who have a mission to reduce inquiries and improve customer experience (CX)
・Those who want to create and improve FAQ content but are struggling to find a way to do so
・Those who want to analyze the current state of inquiries and improve FAQ content
*Please note that participation from other companies in the same industry and individuals is not allowed.
Participation Benefits
Participants of the seminar will receive the following benefits.
If you wish to receive them, please respond to the survey that will be emailed after the seminar.
We will provide further details at a later date.
① Online individual consultation regarding FAQ content and manual maintenance (free)
② Online individual consultation regarding the self-support system "Help Dog" (free)
③ FAQ site diagnostic report (free)
* We will provide a diagnostic report summarizing the improvement points of your company's publicly available FAQ site.
Program
Lecture: 60 minutes
- – Introduction
- – What are the reasons that inquiries do not decrease even after publishing a FAQ site?
- – Introduction to HelpDog, a self-support system to reduce inquiries
- – Case Study on Reducing Inquiries through FAQ Content Improvement
Individual Consultation (First 3 Groups)
*The program is subject to change without notice.
Event Guidelines
- Date and Time
-
- April 17, 2025 (Thursday) 3:00 PM - 4:00 PM
- *Individual consultation (for those who wish): We will send a separate email with information from the person in charge to those who wish by the day of the seminar.
- Cost
- Free
- How to Participate
-
- This seminar is a web seminar using Zoom.
Details on how to participate will be communicated separately via email to those who have registered. - For information about the playback environment for Zoom, please check here.
- This seminar is a web seminar using Zoom.
Application
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
- *Please note that participation from other companies in the same industry and individuals is not allowed.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format. We will contact those who have expressed interest separately.
- ・Involved in the creation of operation manuals for internal systems, business manuals, various instruction manuals, and educational materials.
- ・"How to create easy-to-understand instruction manuals and the know-how for reducing production costs, as well as techniques for writing documents useful for multilingual deployment," with over 20 years of experience as a seminar instructor.
- ◆Lecture Achievements at TC Symposium
- ・2018 TC Symposium "Starting In-House Manuals: How to Begin and Review Manual Operations Without Failure"
- ・2019 "Methods to Change Person-Dependent Work - Factors That Cannot Be Solved by Tools or Systems and Their Solutions!"
- ・2023 "Coexistence of TC and AI - Creating New Value through Mutual Complementation"
- ・2024 "Knowledge Management Using Generative AI - Considerations on Accuracy Improvement through TC"
- Please apply for participation in this seminar using the form below.
- We will get back to you from our representative.
- *Please note that participation from other companies in the same industry and individuals is not allowed.
- We will contact participants via email a few days before the event regarding the method to view the webinar and the access URL.
- Individual consultations will be conducted in a web conference format. We will contact those who have expressed interest separately.
Application Deadline: April 16, 2025 (Wed)
Instructor
Human Science Co., Ltd.
Hitoshi Yasuoka
noco Inc. CEO
Ken Horibe
After working at Kubota Corporation, Sumitomo 3M Limited (now 3M Japan), and DeNA Co., Ltd., in 2016, established mixtape LLC. The following year, the company was sold. In May 2017, founded noco Co., Ltd. As the CEO and producer, developed "Help Dog," "Help Dog Form," and "Help Dog Manual."
Manual Creation Support Achievements
Mitsubishi Electric Corporation
and many others
Related Services
Application
Application Deadline: April 16, 2025 (Wed)
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .
For inquiries by phone, please contact us at the number below.
TEL: +81 35-321-3111
Person in charge: Document Solutions Department Consulting Group, Tsukura
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