At the practical seminar hosted by the Technical Communicator Association (TC Association) in May-June 2019
PDCA for Manual Production (2-part series)
How to Create Rules for Reexamining Personalization
We will give a lecture.
Overview
In this seminar, we will discuss the key points for solving the above challenges in product and support information creation, using manuals as examples, from the perspectives of "writing" and "workflow".
When it comes to "product and support information", there is a strong image of product manuals, user guides, FAQs, and service information for external use. However, it also includes a wide range of document creation that is useful for business manuals and internal manuals.
The seminar will be conducted in two parts. We recommend attending both parts, but it is also possible to attend only one. Each part contains information that can be understood and utilized separately, so please feel free to participate according to your schedule.
【1st】Define the ease of understanding of the manual and create rules for "writing style"
The "clarity" and "difficulty" of manuals are often discussed subjectively, making it difficult to establish clear criteria. One of the reasons why it is difficult to share challenges and directions for manuals with others is here.
In the first session, we will explain how to objectively visualize the issues with our company's manuals by defining the clarity that tends to be subjective. Additionally, we will learn practical points for creating guidelines to standardize writing for the identified issues through workshops.
[Second Time] Organize "Workflows" to prevent personalization of manual creation tasks
One of the reasons why manual creation tasks become personalized is because different people have different ways of creating, checking, and progressing. How can we define a standard way of progressing as a team?
By learning how to organize workflows, it becomes easier to efficiently train new staff and provide support for workload reduction. Additionally, when should we review our quality standards and rules, and how should we do it? We will discuss specific case studies and share tips on this.
Event Details
- Date and Time
-
- 1st Round: Creating Rules for "Writing Style"
- [Tokyo Event] May 16, 2019 (Thursday) 13:30-16:30
- [Kyoto Event] May 30, 2019 (Thursday) 13:30-16:30
- 2nd Round: Organizing "Workflow"
- [Tokyo Event] June 20, 2019 (Thursday) 13:30-16:30
- [Kyoto Event] June 27, 2019 (Thursday) 13:30-16:30
- Location
- Tuition Fee
-
- Same price for each session (including consumption tax)
- TC Association Member: 15,120 yen Non-member: 22,680 yen
- In case of two consecutive enrollments (including consumption tax)
- TC Association Member: 22,680 yen Non-Member: 34,020 yen
- Target audience
-
- ・Leader of the manual production department・Practitioner
- - Person in charge of creating manuals as part of the duties of the design and development department
- ・Those who support the maintenance of manuals for the improvement of core business operations
- ・Person in charge of quality check for manuals created internally as part of the Quality Management Department
- ・For those who are creating operational manuals on a regular basis, as well as leaders, in addition to their regular duties.
- Application Method
Instructor
Yoshiyuki Yasuoka
- ・Technical Writer and Consultant with 20 years of experience
- - Engaged in projects to create operation manuals, business manuals, various instruction manuals, product utilization guides, and educational materials for corporate internal systems.
- ・Continuously responsible as a manual production consultant and seminar instructor for Yokogawa Electric Corporation, Mitsubishi Electric Corporation, DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD., Mitsui Sumitomo Insurance Company, Limited, and DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD.
- ・2013 TC Symposium*1 "Scenario Writing for Video Manuals from Scratch"
- At the TC Symposium, I have been a speaker and panel discussion coordinator every year from 2013 to 2018.
- ・2015 Nikkan Kogyo Shimbun "Points for Creating Video Manuals in Manufacturing Sites"
- The Nikkan Kogyo Shimbun-sponsored seminar has been held several times a year since 2015 to 2018, serving as an instructor for manual creation and video creation for the manufacturing industry.
- ・2015 Japan Techno Center "Effective Video Manual Creation", and others
- Japan Techno Center has been hosting seminars since 2015, and has been serving as an instructor for manual creation and video creation for the manufacturing industry every year until 2018.
- ・Presented at CEATEC JAPAN 2016: "Winning in the Global Competition! Seminar on Document Management and Operations in the IoT Era"
- *Organized by the Technical Communicators Association, a general incorporated foundation
-
Kaori Horikoshi
- ・Technical Writer and Consultant with 16 years of experience
- ・Engaged in the creation projects of Microsoft Office product seminar materials, books, various product manuals, help, and business manuals.
- - Mitsubishi Electric Corporation, Yokogawa Electric Corporation, DAIICHI SANKYO BUSINESS ASSOCIE CO., LTD., Mitsui Sumitomo Insurance Company, Limited, Hammock Corporation, etc. are involved in in-house support for manual creation consulting, standardization, seminars, etc.
- ・2013 JTF *Translation Festival "Approaches to Machine Translation in Multilingual Environments: From the Perspectives of Evaluation and Process"
- ・2015 Nikkan Kogyo Shimbun "Points for Creating Video Manuals in Manufacturing Sites"
- The Nikkan Kogyo Shimbun-sponsored seminar has been held several times a year since 2015 to 2018, serving as an instructor for manual creation and video creation for the manufacturing industry.
- ・2015 Japan Techno Center "How to Create Easy-to-Use Business Manuals and Procedures - with Exercises -"
- Japan Techno Center has been hosting seminars since 2015, and has been serving as an instructor for manual creation and video creation for the manufacturing industry every year until 2018.
- *Japan Translation Federation
Manual Creation Support Results
Mitsubishi Electric Corporation
Related Services
Upcoming Seminars
March 1, 2019 (Friday), May 10, 2019 (Friday), July 5, 2019 (Friday), September 6, 2019 (Friday), November 1, 2019 (Friday), January 10, 2020 (Friday)
Details will be posted at a later date. If you would like to receive seminar information emails, please register using the button below.
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp.
Please contact us at the following number for inquiries by phone.
TEL：03-5321-3111
Contact: Business Development Department Saga
Return to the top of the page
+81 35-321-3111[Tokyo]
Contact Us
Request for Information
TOP
SITEMENU