In May to June 2019, at a practical seminar hosted by the Technical Communicators Association (TC Association)
PDCA for Manual Production (2-Part Series)
How to Create Rules to Reassess Personalization
will be lectured.
Overview
In this seminar, we will discuss the key points for solving the above challenges in product and support information creation, using manuals as a subject, from the perspectives of "writing" and "workflow".
When we talk about "Product and Support Information," there is a strong image of external product manuals, user guides, FAQs, and service information. However, it also includes a wide range of document creation that is useful for business manuals and internal manuals.
The seminar will be conducted in two sessions. While we recommend attending both sessions, it is also possible to attend just one. Each session contains content that can be understood and utilized on its own, so please participate according to your convenience.
Define the clarity of the manual in the first round and create rules for writing.
The "clarity" and "confusion" of manuals are often discussed subjectively, and the criteria for judgment can become ambiguous depending on the person. One reason it is difficult to share challenges and directions regarding manuals with others lies here.
In the first session, we will explain how to objectively visualize the challenges of your company's manuals by defining the clarity of manuals, which can often be subjective. Furthermore, we will practically learn through workshops the key points for creating guidelines to standardize writing criteria for the identified challenges.
To prevent the personalization of manual production tasks for the second time, organize the "workflow".
One reason why manual production tasks become dependent on individuals is that the methods of creation, checking, and progression differ from person to person. How can we define a standard approach for the team?
By learning how to organize workflows, it becomes easier to efficiently conduct on-the-job training for new personnel and provide support to reduce workload. Additionally, when should we review the quality standards and rules that have been established, and how should we do it? I will discuss the tips based on specific case studies.
Event Guidelines
- Date and Time
-
- Session 1: Establishing the Rules of Writing
- [Tokyo Event] May 16, 2019 (Thursday) 13:30-16:30
- [Kyoto Event] May 30, 2019 (Thursday) 13:30-16:30
- 2nd Session: Organizing the Workflow
- [Tokyo Event] June 20, 2019 (Thursday) 13:30-16:30
- [Kyoto Event] June 27, 2019 (Thursday) 13:30-16:30
- Location
- Tuition Fee
-
- Same price for each session (including tax)
- TC Association Member: 15,120 yen Non-member: 22,680 yen
- For consecutive attendance of 2 times (including tax)
- TC Association Member: 22,680 yen Non-member: 34,020 yen
- Target audience
-
- ・Leader of the manual production department・Practical staff
- ・Those responsible for manual creation as part of the design and development department's operations
- ・Individuals in a position to support the improvement of core business operations through the development of manuals
- ・As a quality control department, those who are checking the quality of manuals created in-house
- ・Those who regularly create business manuals in addition to their primary duties, as well as leaders
Instructor
Yoshiyuki Yasuoka
- ・Technical Writer and Consultant Experience: 20 years
- Engaged in projects for creating operation manuals for internal systems, business manuals, various instruction manuals, product utilization guides, and educational materials.
- Continuously responsible as a manual production consultant and seminar instructor for clients such as Yokogawa Electric Corporation, Mitsubishi Electric Corporation, Daiichi Sankyo Business Associates, Mitsui Sumitomo Insurance Company, and Daiichi Sankyo Business Associates.
- ・2013 TC Symposium*1 "First Video Manual: Starting from Scenario Writing"
- At the TC Symposium, I have been a speaker and coordinator for panel discussions every year from 2013 to the present in 2018.
- ・2015 Nikkan Kogyo Shimbun "Points for Creating Video Manuals in Manufacturing Sites"
- Since 2015, I have been serving as an instructor for manual creation and video production several times a year for the manufacturing industry at seminars hosted by the Nikkan Kogyo Shimbun.
- ・2015 Japan Tech Center "Effective Video Manual Creation", among others
- Since 2015, the Japan Tech Center has held seminars several times a year, providing instruction on manual creation and video production for the manufacturing industry.
- ・2016: Gave a presentation at CEATEC JAPAN on "Winning in Global Competition! 'Document Management and Operations in the IoT Era' Seminar"
- *Hosted by the General Incorporated Foundation Technical Communicators Association
-
Kaori Horikoshi
- ・Technical Writer and Consultant Experience: 16 years
- ・Microsoft Office product seminar materials・Books, various product manuals, help,
Engaged in the creation of business manuals projects - Involved in manual creation consulting, standardization, seminars, and other in-house support for companies such as Mitsubishi Electric Corporation, Yokogawa Electric Corporation, Daiichi Sankyo Business Associates, Mitsui Sumitomo Insurance Company, and Hammock Corporation.
- ・2013 JTF Translation Festival "Approaches to Machine Translation in Multilingual Contexts - From the Perspective of Evaluation and Process"
- ・2015 Daily Industrial News "Key Points for Creating Video Manuals in Manufacturing Sites"
- Since 2015, I have been serving as an instructor for manual creation and video production several times a year for the manufacturing industry at seminars hosted by the Nikkan Kogyo Shimbun.
- ・2015 Tokyo Tech Center "How to Create Easy-to-Use Business Manuals and Procedures - With Exercises -"
- Since 2015, the Japan Tech Center has held seminars several times a year, providing instruction on manual creation and video production for the manufacturing industry.
- *Japan Translation Federation
Manual Creation Support Achievements
Mitsubishi Electric Corporation
Related Services
Scheduled Seminars
March 1, 2019 (Friday), May 10, 2019 (Friday), July 5, 2019 (Friday), September 6, 2019 (Friday), November 1, 2019 (Friday), January 10, 2020 (Friday)
Details will be posted later. If you would like to receive a seminar notification email, please register using the button below.
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp .
For inquiries by phone, please contact us at the number below.
TEL: +81 35-321-3111
Person in Charge: Business Promotion Department, Saga
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