【End】【Seminar】Solving Challenges of In-house Manuals ~Learning the Effectiveness of TC from 10 Companies' Case Studies~

July 16, 2015

【End】【Seminar】Solving Challenges of In-house Manuals ~Learning the Effectiveness of TC from 10 Companies' Case Studies~

※This seminar has ended.



We will be presenting case studies and research at the TC Symposium 2015 (sponsored by the Technical Communicators Association) on August 26, 2015 (Wednesday).

 

 

Solving Challenges in In-house Manuals: Learning the Effectiveness of TC from 10 Company Case Studies

Event Details

Date and Time
August 26, 2015 (Wednesday) 10:00-11:00
Location
Kogakuin University (Tokyo Shinjuku)
Purpose of the Lecture
Learn about the effectiveness of Technical Communication (TC) when creating manuals in-house.
From case studies of 10 companies that received consulting and in-house support last year,
three challenges faced by manual production sites have been revealed.
We will explain the results of applying the TC framework to each challenge and the ideal form of in-house manuals that can be seen from those results.
This session covers content that can be utilized by any company, based on case studies from 10 companies in various industries and business types.

Lecture Points
The problems that arise when creating manuals in-house can be divided into three main categories: issues with "writing", issues with "process", and issues with "people and organization". To address these problems, it is necessary to apply elements such as "technical writing", "direction", "design", "planning", and "quality management" in a comprehensive manner. By applying this type of TC framework, it is possible to not only address the obvious problems, but also approach potential problems. This article will explain the solutions to the three types of problems, the secondary effects that lead to solving potential problems, and the ideal form of in-house manuals, using specific examples.
Course Flow
1. Challenges in the Production Site
2. Three Categories of Problems in the Production Site
3. Framework of Technical Communication
4. Case Study 1 (Issues with "Writing")
5. Case Study 2 (Issues with "Process")
6. Case Study 3 (Issues with "People and Organization")
7. Discussion of the Study Results
8. Ideal Form of In-house Manuals

Last year's session

TC2014_Video Manual

Instructor Profile

Manual Creation Seminar_Aoki

Yoshiyuki Yasuoka

  • ・Technical Writing Experience: 15 years
  • - Engaged in projects to create operation manuals, business manuals, various instruction manuals, product utilization guides, and educational materials for corporate internal systems.
  • ・Active as a consultant for manual evaluation and manual creation for major manufacturers
  • ・Since 2008, I have been responsible for teaching dedicated instructors to the development department of a major FA equipment manufacturer's product manual.
  • - "Tips for creating easy-to-understand instruction manuals and reducing production costs" and "Techniques for creating manuals that are useful for multilingual deployment" are the themes for the seminar instructor.
  • ・Presented "Introduction to Video Manuals" at the 2013 TC Symposium Special Session
  • ・Presented "Creating Video Manuals - Practical Edition" at the 2014 TC Symposium Special Session
Manual Creation Seminar_Yasuda_2

Yasuda Jun

  • ・Technical Writing Experience: 3 years
  • ・Engaged in creating various product manuals such as image analysis software operation manual and software development kit manual (Japanese, English), Microsoft Word, Excel, PowerPoint usage guide, etc.
  • ・Evaluation of manuals for construction machinery manufacturers and consulting, also involved in the development of seminar materials for power control system companies
  • ・Engaged in improving the operation and maintenance of FX systems at a financial IT consulting firm for about 3 years as an SE. Also involved in the maintenance and improvement of documentation related to the operation and maintenance of FX systems.
  • ・2014 TC Symposium 2014 Kyoto (sponsored by Technical Communicator Association, a general incorporated association) "Key Points for Future Manuals" Lecture


 

If you wish to participate in the session, please apply from the website of TC Symposium 2015 (sponsored by the Japan Technical Communicators Association).
http://www.jtca.org/symposium/subscription_tokyo.html

Related Services

Manual Creation

Contact Us

If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp.

Please contact us at the following number for inquiries by phone.

TEL：03-5321-3111

Contact: Business Development Department Saga