Before Saying "I'm at My Limit!"... Emergency Countermeasure Seminar for On-Site Staff Struggling with Moodle Inquiries

May 31, 2026

Before Saying "I'm at My Limit!"... Emergency Countermeasure Seminar for On-Site Staff Struggling with Moodle Inquiries

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Seminar Details

"The same questions keep coming," "Even if we create manuals, they are not read," "Inquiries flood in at the start of the semester" — Are you struggling with these kinds of issues in handling Moodle inquiries?

 

In fact, about 30% of the inquiries received on-site are "frequently asked questions." In other words, simply by accurately understanding the types and trends of inquiries, the workload for handling them can change significantly.

 

This seminar will share concrete measures to reduce inquiries that can be immediately implemented on-site, based on hundreds of Moodle inquiry data.

 

Application

This seminar is recommended for such representatives

・Those currently using Moodle who feel burdened by handling user inquiries

・Those responsible for the Moodle inquiry desk at universities or organizations

・Those considering Moodle implementation who want to understand in advance what types of inquiries are likely to occur

Program

・Why inquiry support reaches its "limit"

・The reality of "common Moodle inquiries" seen through data

・Three key measures to reduce inquiries

・Introduction to Human Science's inquiry support and help desk services

・Summary

 

*The program is subject to change without notice.

Event Details

Date and Time
  • June 11, 2026 (Thu) 1:00 p.m. - 2:00 p.m.
  • June 18, 2026 (Thu) 1:00 p.m. - 2:00 p.m.
  • *The seminar content is the same on both days.
Cost
Free
How to Participate
  • This seminar is a web seminar using Zoom.
  • We will contact those who applied via a separate email regarding the participation method.

Application

  • This seminar is a web seminar using Zoom.
  • If you wish to participate, please apply from the following. A representative will contact you shortly with further information.

＼ Thursday, June 11, 2026 Seminar is available here ／

 

＼ Thursday, June 18, 2026 Seminar is available here ／

 

  • We sincerely apologize, but we may have to decline requests from other companies in the same industry and individual business owners. Thank you for your understanding.
  • We will contact you about one week in advance in case of cancellation.

Instructor


Chisa Yokota

Human Science Corporation
Education Solutions Department, Systems Group
Customer Success Team


In my previous job, I was engaged for about 12 years in instructor duties for systems aimed at medical institutions and support work for e-learning for healthcare professionals. Currently, as a dedicated support specialist for Moodle inquiries, I handle about 100 inquiries per month from faculty and staff. To help users utilize Moodle more effectively, I not only provide setup guidance but also strive to propose operational improvements.