DITA・CMS Solution

Human Science combines the document technology cultivated over many years with the latest technology to achieve business efficiency, and solves internal document-related issues.

For those who have such challenges

I want to fundamentally solve the problem with the manual. What should I do...

• ・Efficiently manage large amounts of documents
• ・Want to reduce costs
• ・I want to obtain a production process (translation/writing) that can respond to short deadlines.
• ・Equalize document quality (eliminate variation in expression)

How can we introduce the most suitable CMS for our company...

• ・I want to introduce a CMS, but I can't find the right one for my company

I introduced DITA, but...

• - It is actually costing time and money instead.
• ・Translation quality has decreased compared to before implementation
• - Unable to reuse, efficiency does not increase
• ・The CMS introduced for DITA utilization is difficult to use

To solve these concerns, Human Science Co., Ltd. conducts detailed issue analysis and proposes the optimal workflow tailored to our clients. The key to this is the effective use of DITA and CMS. By combining these, we can lead our clients to a solution for their issues.

Human Science's DITA CMS Solution

At Human Science, we define 5 steps for solving problems. Here, we will explain them in order.

STEP1: Analysis and Design

Do you have any concerns like this?

"Creating and managing manuals is time-consuming, yet they are not utilized enough and have a low cost-effectiveness."

"Although we have implemented DITA, we are not seeing the expected results."

Are there any issues with the operation of the manual, and are you considering introducing DITA to fundamentally solve them?

Or, have you introduced DITA but feel that the operation is not going well?

These concerns are issues in the "analysis and design" stage.

Solve it this way with Human Science!

If DITA implementation is not successful, the primary reason is

"The lack of pre-set and shared goals and quality standards."

At Human Science Co., Ltd., we support the creation of appropriate processes and rules to successfully introduce DITA.

1. Document Structure Analysis and Report Reporting

We will analyze the current manual structure in detail and report on problem areas and improvement points.

　DITA Aptitude Test

We will determine whether the current manual is suitable for "book-oriented" or "topic-oriented" documents, and report the analysis results.

[Example of a Report]

　Suggestion for Improvement Points

We will report the points of rewriting from the following perspectives.

• 　・Orthographic variation
• 　・Duplicate Expressions
• 　・Redundant Expressions
• 　・Grouping of information
• 　・Organizing the steps
• 　・Unnecessary pronouns and the like

2. Workflow Analysis and Proposal (Workflow, CMS, Cost)

We will inquire about the current challenges in document creation and identify problem points from the perspectives of organization, workflow, and cost. Based on that, we will propose the most suitable workflow and CMS for our clients.

[Example of Proposal]

STEP2: CMS Construction

Do you have any concerns like this?

"It is difficult to properly manage content that is divided into topics (latest management, status management)."

"Difficult to work in parallel with multiple people."

"It is difficult to understand the usage of topics and images, as well as the sharing status between different models, in the instruction manuals for multiple models."

"Managing translations can be time-consuming (especially the process of tracking translations from the source language to each language can be complicated)."

"With our existing CMS, we are unable to utilize our company's document assets."

These concerns can be attributed to the lack of CMS implementation or effective utilization.

Solve it this way with Human Science!

To effectively manage document assets, it is important to utilize a CMS and operate DITA.

With the introduction of CMS, you can expect these effects.

• ・Possible to manage with certainty
• - Accurately understand the usage/sharing status of topics
• - Easy to understand the work stage
• ・Manage translation sections systematically

At Human Science Co., Ltd., we will propose the best method for introducing CMS based on your company's issue analysis.

We can propose solutions tailored to cost merits and needs, from CMS packages to scratch development.

A. Package & Customize

We will select the most suitable CMS package according to your company's needs and implement necessary customizations to achieve a cost-effective CMS implementation.

Each product has its own features in CMS (refer to the table below).

How to utilize the features of each product greatly affects the success or failure of CMS implementation. Human Science has abundant knowledge and experience in this aspect.

Representative CMS Features/Product Comparison

B. Scratch Development

We will build a CMS that fully covers your company's specific needs through scratch development without using a CMS package.

■ Benefits of HS Scratch Development

Point1

You can design a system that fits the current business flow, so there is no need to change the flow.

Point2

You can implement the best functionality according to your requests and challenges regarding documentation.

Point3

At HS, we also offer consulting services for package CMS implementation as needed. Therefore, in cases where package CMS is the most suitable, we do not recommend forcing scratch development.

In general, for all of your company's requests to be realized, scratch development that is tailored to the current manual and business flow is the most suitable.

STEP3: Writing

Do you have any concerns like this?

"Balancing readability and reusability of manuals is difficult."

One of the benefits of implementing DITA is the ability to efficiently progress with writing among multiple people.

However, if the benefits and operational rules of DITA are not thoroughly understood by the person in charge, it can lead to "unusable sentences" or "difficult-to-read sentences" due to being overly conscious of reuse.

Solve it this way with Human Science!

The important thing to solve this problem is "basic topic writing technique" + "writing with operation in mind".

If writing is difficult for you, experienced writers from Human Science Co., Ltd. will write on your behalf.

We will create a necessary set of rules and handle the tasks of writing, illustration creation, and image processing.

1. Prototype Creation

Based on the document structure analysis report, we will create a prototype manuscript that utilizes technical writing techniques.

[Example of Sample]

　Shared Understanding Among Stakeholders

Share the understanding of design, actual operation methods, and pros and cons that can be achieved by DITA among stakeholders.

By going through this stage, you can prevent a large gap from occurring between the completed image and the original image.

Common Understanding to be Built

• ・What can be done with DITA?
• ・What to prioritize
• ・What do you have to give up?

2. Rule Establishment

We will create a style guide that defines writing and operation rules for each customer.

　Points for Creating a Style Guide

Human Science customizes the standard style guide used for each customer and creates a dedicated style guide.

STEP4: Translation

Do you have any concerns like this?

"The translation becomes difficult to understand when the context is not well organized."

After introducing DITA, the above problems tend to occur during the translation stage of the document.

Solve it this way with Human Science!

The important thing to solve this problem is not only creating a Japanese manual, but also designing and creating rules, and following them in operation.

What is specifically needed in this regard is to prepare a "glossary" and "style guide" in advance.

At Human Science Co., Ltd., we can handle everything from the design stage to the actual translation process.

We will utilize the benefits of DITA to the maximum while solving challenges such as cost reduction and shortening delivery time.

1. Rule Creation

Prepare glossaries and style guides for English translation and localization.

[Example of Sample]

Design for language-specific writing and output branching.

STEP5: Operation and User Education

Do you have any concerns like this?

"We have implemented DITA and CMS, but the operation is not going well."

"Low skills in topic writing and poor quality of manuals."

DITA・CMS is not the end goal, but rather the start of operations. Once operations have begun, various issues may arise. The above is a typical example of this.

Solve it this way with Human Science!

To achieve the maximum effect of DITA implementation, it is important to adhere to operational rules.

Without well-defined operational rules, data will not be properly managed and the full benefits of implementing DITA and CMS will not be realized.

At Human Science Co., Ltd., we establish operational rules for DITA and CMS and support the process of making improvements as needed.

In addition, improving your skills in topic writing is essential for DITA technology.

By utilizing HS's writing skills improvement seminar led by a team of instructors with abundant writing experience, you can improve your writing skills.

To maximize the effectiveness of DITA and CMS implementation, we support a continuous improvement process for operational rules. In addition, we hold practical workshops to enhance user skills.

[Example of Seminar Curriculum]

Estimated Cost

We will provide individual estimates.

Please feel free to contact us.