A seminar titled "How to Create Easy-to-Use Business Manuals and Procedures - With Exercises -" (hosted by Japan Tech Center Co., Ltd.) will be held on Wednesday, October 28, 2015.
This is a course that teaches tips and know-how for writing manuals through numerous concrete examples and exercises.
This is a special seminar where you can practically learn the key points for the effective creation and operation of essential business manuals and procedures for companies.
How to create easy-to-understand business manuals and procedures, along with key points - with exercises -
Flow of creating business manuals and procedures, techniques for writing clearly, and key points for operation
Event Guidelines
- Date and Time
- October 28, 2015 (Wed) 10:30 AM - 5:30 PM
- Location
- Japan Tech Center Co., Ltd. Training Room
22nd Floor, Odakyu Dai-ichi Seimei Building, 2-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo >>Access
- Target Audience
- ・Those responsible for manuals, those planning business manuals and operational procedures,
those considering improvements to business manuals and operational procedures
・Those who need business manuals and operational procedures to streamline the training of new employees and members
・Those who want to effectively utilize business manuals and operational procedures within the company
- Acquired Knowledge and Skills
- ・Understand the approach to creating business manuals and operational procedure documents
・Understand the tips for organizing and summarizing business operations
・Understand the key points for maintaining quality when operating business manuals and operational procedure documents
- Program
- 1. What Makes a Good Manual
(1) Why Manuals Are Often Useless
a. What is Required from a Manual
b. How to Create a Good Manual
(2) Differences Between Operation Manuals and Business Manuals
(3) The Necessity of Business Manuals
a. Benefits of Manualization and Employee Development Needs
b. What is the Purpose of Creating a Manual? Knowledge and Skill Transfer
- 2. Workflow for Creating Business Manuals and Procedures
(1) Basic Production Flow
a. Standards/Design
b. Format
c. Editing/Writing
d. Review
e. Operation/Improvement
(2) Things to Decide Initially
a. Concept of the Manual
b. Target Audience Assumptions
c. Structure of the Manual
d. Form of the Manual
e. Production System
(3) Creating an Easily Navigable Table of Contents
(4) What Makes a Layout Easy to Read
(5) Exercise? Evaluate the Manual
- 3. Organize the Work
(1) Clarify the purpose of manual creation
(2) Visualize the workflow
(3) Optimize the work
(4) Standardize the work
(5) Exercise? Try organizing the work using a flowchart
- 4. Tips for Creating Business Manuals and Procedures Learned from Case Studies
(1) Tips for Creating Work Procedure Manuals
a. Effectively Use Flowcharts
b. Summarize Work Procedures
c. Write Tips for Improving Work Efficiency
d. Use Illustrations for Clarity
(2) Tips for Creating Complaint Response Manuals
a. Flow of Complaint Handling
b. Handling Exceptions
c. Responding to Complaints via Phone/Document
(3) Practice? Actually Write a Business Procedure Manual
- 5. Techniques for Writing Clearly
(1) Concise Writing
(2) Clear Writing
(3) Readable Writing
(4) Unambiguous Writing
- 6. Operate Business Manuals and Business Procedures
(1) Timing of Updates
(2) Method of Updates
(3) Key Points for Updates
(4) Update History
- 7. Summary
- 2. Workflow for Creating Business Manuals and Procedures
Instructor Profile
Yoshiyuki Yasuoka
- ・15 years of experience in technical writing
- Engaged in projects for creating operation manuals for internal systems, business manuals, various instruction manuals, product utilization guides, and educational materials.
- ・Active as a manual evaluator and consultant for major manufacturers' manual production
- ・Since 2008, continuously responsible as a dedicated instructor for the product manual development department of a major FA equipment manufacturer.
- ・Responsible for seminar topics such as "How to Create Easy-to-Understand Instruction Manuals and Know-How for Reducing Production Costs" and "Techniques for Creating Manuals Useful for Multilingual Deployment"
- ・2013 Special Session at TC Symposium: "Introduction to Video Manuals" presentation
- ・2014 Special Session at TC Symposium: "Creating Video Manuals - Practical Edition" presentation
Kaori Horikoshi
- ・13 years of experience in technical writing
- ・Engaged in projects for creating seminar materials for Microsoft Office products, books, various product manuals, help documents, and business manuals.
- Involved in manual evaluation, consulting for major electronics manufacturers in manual creation, and developing seminar materials for representatives of major insurance companies.
- In addition to Japanese manuals, also responsible as a translation director for multifunction printer operation manuals (20 languages).
- ・Active as a machine translation consultant
- ・ 2013 23rd JTF (Japan Translation Federation) Translation Festival "Approaches to Machine Translation in Multilingual Contexts - From the Perspectives of Evaluation and Process" Lecture
From the instructor
Recently, an increasing number of companies are transitioning to a holding company structure due to M&A, and standardization of operations has become a significant challenge.
Additionally, with the nationwide expansion of stores, we often hear voices expressing concerns about feeling the limitations of on-the-job training (OJT) and wondering how to improve the efficiency of education.
With the retirement of the baby boomer generation, it remains an important task to document the know-how accumulated so far into manuals.
In this way, business manuals and operational procedures are essential for companies.
On the other hand, I often hear about the reality that manuals that were created with great effort are being left unattended.
Why is that?
Many of the issues stem from the ambiguity of "who" and "why" the manual is being read.
Simply being well-versed in the business is not enough to write the manuals that will be used.
We will share tips for writing user manuals based on insights gained from years of consulting experience.
By covering numerous specific examples and exercises, you can learn know-how that can be universally applied to the creation of various business manuals.
In addition, business manuals require maintenance due to system replacements and legal revisions.
We will also discuss how to prevent the quality of manuals from deteriorating with each revision, as well as key operational points.
If you wish to participate in the seminar, please apply through the website of the organizing company, Japan Tech Center Co., Ltd.
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