Human Science Co., Ltd. (Shinjuku-ku, Tokyo: President and CEO Tsuyoshi Kumazawa) will start offering the e-training portal (online training) and e-training material manuscript "STOP! Customer Harassment ~Basic Knowledge of Customer Harassment~" from July 4.
In recent years, customer harassment (known as "KasuHara"), including significant nuisance behavior by customers, has become a major social issue. In Tokyo, the "Tokyo Customer Harassment Prevention Ordinance" was enacted on April 1, 2025, the first of its kind nationwide.
This training material explains in detail the definition of customer harassment, typical behaviors, criteria for judgment, impacts on companies and employees, and measures to prevent damage, all in accordance with Tokyo's ordinance. Using case examples, it clearly explains the knowledge and mindset needed to avoid becoming either a perpetrator or a victim.
This content is ideal for everyone who feels they "cannot distinguish between legitimate complaints and harassment" or "want to know appropriate response methods."
"STOP! Customer Harassment - Basic Knowledge of Customer Harassment" is designed to achieve the following learning objectives.
Acquire basic knowledge of customer harassment
Understand behaviors that can constitute customer harassment and be aware in daily actions to avoid becoming a victim or perpetrator
Know how to respond when experiencing customer harassment
This material is provided in the e-training portal (online training) and in manuscript format (PowerPoint, Excel).
The e-training portal (online training) has no minimum number of users required and is available from one month per course.
The e-learning system uses Moodle, which is a top-class global share platform, and has robust security measures in place.
You can start the training immediately after applying, making it easy to begin your training.
The materials (in PowerPoint and Excel formats) can be freely customized by the customer and converted into teaching materials using your own tools,
which can resolve concerns such as:
"I want to adjust the content for my company"
"I want to delete just this part"
"I want to add the latest information"
Additionally, with the accompanying awareness survey sheet, you can investigate learners' awareness in advance, visualize organizational issues, and implement optimal education.
■Table of Contents (Estimated Study Time: About 25 minutes)
Awareness Survey Sheet *1
Main Content *2
- What is Customer Harassment (KasuHara)
- Typical Acts of KasuHara
- Impact on Employees and Companies
- Regulations by Ordinance
- KasuHara Countermeasures ①: How to Avoid Becoming a Victim
Confirmation Test *1
*1: Excel format
*2: PowerPoint format, includes slides and narration commentary
(Both provided as manuscripts)
■Sales Price
e-Training Portal (Online Training): 1,000 yen per month (excluding tax) for up to 100 users (per user)
Manuscript (PowerPoint, Excel format): 98,000 yen (excluding tax)
Please feel free to consult us regarding course design, customization, and material development.
For more details, please visit the following site.
https://hs-learning.jp/service/course/
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■Contact for this matter
Person in charge: Business Promotion Department, Kondo
Phone number: 03-5321-3111
E-mail: info@science.co.jp
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