Future Goals
Building a team that can help each other
By consolidating inquiries to the support team, knowledge and skills can be accumulated, allowing for better proposals and services. I feel that the need for operational support, which serves as a bridge between customers and development, is increasing every year. Personally, I would like to first aim for improving customer satisfaction. When customers make inquiries, they are often already in a difficult situation, but if we can provide a prompt resolution, trust will increase. I want to make accurate situational judgments from minimal communication and provide the best proposals. I am also currently studying team management. Currently, there are many areas where we rely on individual strengths, but by considering the way support is provided from the customer's perspective, I believe that a sense of unity will be created within the team and it will become a team where everyone can work comfortably.