Business Manual Creation Seminar Case Study

Customer Requests

In the past, it has been important for our clients to organize their work and communicate it to others, as well as archive their knowledge. They have been making various efforts to do so.
Furthermore, as they continue to promote work style reform, they have also been considering how to effectively conduct a work inventory.

We were approached by our company to gain insights on the importance of conveying information clearly to others through manuals.

For example,

• ・When creating a business handover document, I want to reflect the concept of TC (Technical Communication)
• - How to reduce inquiries by filling the knowledge gap with the other party
• ・When the description level of the report varies, how much should be written depending on the purpose?
• ・How to determine whether it is for practitioners, administrators, or beginners, and how to identify the target audience

We have received inquiries about utilizing our consulting services in the form of seminars to effectively implement the above initiatives.

Human Science Solutions

The concept of Lessons Learned has been established, and the PDCA cycle of capitalizing on projects was in place. However, the challenge was how to efficiently create documents that can effectively communicate and become assets.

Although we have documented it, we are not sure if it is appropriate. We have kept it as our own memo, but it is not being utilized by others. In this current situation, we have worked on the following points as our theme.

• - Communicating tasks to others by organizing them
• ・Make it usable
• ・Developing a sense of standardization

The documents mainly used by our clients were targeted, so we held several meetings until the seminar was conducted, and discussed the current issues related to the documents, the desired state, and the positioning of this seminar with the personnel in charge.

Not just techniques for creating manuals, but also examples of efforts by private companies facing similar challenges and their effects were included to make it a practical educational setting.

For more detailed information related to this case study, please see below.

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service

Customer Feedback

“

• ・I was amazed to learn about this approach to creating manuals.


• - The definition of "easy-to-understand sentences" was helpful. I will consider the target audience and create documents in a clear and concise manner.


• ・I thought all the things I learned today would be useful for my work, but I also want to spread the idea of sharing and identifying the purpose when creating documents to those around me.　


• ・Identifying and categorizing information to be conveyed, and the concept of creating technology by dividing it into major categories... It was a great learning experience, including the importance of sharing!


• ・Visualize the entire picture. Convert it into a standard sheet. We realized the importance of creating this template together and sharing it with everyone.


• ・As part of our efforts towards creating a business manual, we were able to understand efficient ways of thinking and proceeding. We also learned that the research department shares similar concerns about documentation, allowing us to share our problem awareness.


• ・I have come to understand that it is important to clearly convey to everyone without hesitation what I intend to say.

”

From Human Science representative

This is a seminar based on internal documents.
Our client wanted to plan a problem-solving seminar using manuals as a subject in order to improve their knowledge and utilization skills and give them insights.

In particular, the following points were important.

• - Learn the basic framework for creating documents
• ・Technique is necessary, but first and foremost, I want it to be a trigger for changing the way of working.
• ・Learn the importance of sharing knowledge with others・Opportunities to utilize・Raise awareness

We received many enthusiastic comments from the participants while conducting the seminar.
For example,

• - It is necessary to utilize manuals to standardize business flows as they are not unified in each office.
• ・When reporting to your superior via email, it is important to not be too humble as it may take too much time. Therefore, it is best to convey the necessary information concisely.
• ・There were many ambitious statements about proposing visualization of business in the future.

All participants have a high level of motivation towards their work and have excellent applicability skills.

Our clients have requested our services because they believe that they cannot obtain the necessary knowledge and advice through general training services.

At our company, we have a track record of providing education consulting for a wide range of in-house manuals, so we believe we can offer practical advice for any concerns our clients may have.

Technical communication (TC), which is the basis for creating manuals, is extremely useful for conveying technical and specialized information to others in an easy-to-understand manner.

At our company, we have our own methods for implementing and establishing technical communication, so we believe it will be a helpful tool for many corporate and business clients in improving their operations in the future.

Related Services

Manual Creation and User Manual Creation

Manual Creation In-house Support Service

Manual Evaluation, Analysis, and Improvement Proposal Service