Web Seminar on August 23, 2022 (Tuesday)
Achieve efficiency in responding to internal inquiries! ~ "AI chatbot" x "TC method" solves the difficulty and complexity of finding know-how! ~
Will be held.
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The theme for this time is "Efficiency Improvement of Internal Inquiries".
With the establishment of a new way of working through remote work, more and more companies are actively incorporating DX into their internal operations. Recently, there has been a particular focus on streamlining internal inquiries through information sharing tools such as chatbots.
When it comes to chatbots, they used to be mainly used for BtoC services and primarily for responding to inquiries from outside the company. However, with the increase in remote work, the environment where employees can immediately ask questions about their work has become more difficult, leading to an increase in inquiries to internal help desks and back offices (such as human resources and the administration department). Against this background, the need to use chatbots for responding to inquiries from within the company has been increasing across industries.
During work, how much time do you spend "searching for information"? According to a survey, many business people spend about 30% of their working time searching for information. In fact, we have received inquiries from our clients saying, "More than half of our day is spent on responding to inquiries, so we want to introduce tools to reduce the workload."
However, we often hear the following feedback from customers who have already implemented information sharing tools such as chatbots.
・Unable to find the desired information even after searching, unable to find the necessary information
・Even if you finally find it, you don't understand what is written
・It is faster to ask directly and end up asking verbally
・Information is not updated, improved, or maintained
In fact, simply introducing a tool alone will not be able to streamline internal inquiry responses. It is essential to select a tool suitable for your company's operations and to take inventory and maintenance of the know-how to respond to inquiries.
Therefore, in this seminar, we will introduce the following two methods:
1. How to choose an interface that allows you to access the desired information in the shortest possible time (systematization of know-how and utilization of AI chatbots)
2. How to develop know-how that can be understood by everyone in the same way (systematic organization and description of know-how based on technical communication methods)
In addition, we will introduce case studies of call centers that provide tips to improve back office efficiency, as well as conduct demonstrations of AI chatbots and FAQ systems to give you a concrete idea.
Let's promote internal knowledge sharing and take the first step towards streamlining inquiries!
In addition, to give you a more concrete idea of these, please take a look at the demonstration of our AI search engine equipped FAQ system.
In addition, we will be available for consultation regarding any issues after the seminar.
If you wish to participate, please select "Yes" for "Individual Consultation" on the application form.
(Limited to the first 3 groups)
Target Audience
・Back office (personnel department or administration department) personnel who handle internal inquiries
・Personnel in charge of internal help desk
・Personnel who are struggling with allocating a lot of resources to handle internal inquiries
・Personnel who are struggling with tools and knowledge that have been developed but are not being utilized
・Personnel who want to standardize their work and improve productivity
・Personnel who want to learn how to share individual knowledge and expertise throughout the organization
※Participation by other companies and individuals may be declined.
Participation Benefits
Attendees of the seminar will receive the following benefits:
①Online individual consultations on AI chatbots and FAQ systems (free)
②Online individual consultations on knowledge management (free)
③Case studies on the implementation of AI chatbots and FAQ systems (Kao, au Commerce & Life, Kirii Seisakusho) (free)
④"Business Manual Simple Diagnosis" service (free)
※If you wish, please respond to the post-seminar survey.
※Both will be notified at a later date.
Program
Lecture: 60 minutes
- - Introduction
- - Challenges Faced by Expertise
- - Case Studies
- - Visualization of manual tasks (document analysis, interviews)
- - Method/Service Introduction of Cyseed
- - Introduction of AI chatbots and FAQ systems, demonstrations
Individual Consultation (First-come, First-served for 3 Groups)
※Programs are subject to change without notice.
Event Details
- Date and Time
-
- August 23, 2022 (Tuesday) 15:00-16:00
(Reception: 14:30~) - ※Individual Consultation (for those who wish): 4:00 PM〜
- August 23, 2022 (Tuesday) 15:00-16:00
- Cost
- Free
- How to Participate
-
- This seminar is a Web seminar using zoom.
The participation method will be notified by email to those who have applied. - For information on the playback environment for zoom, please check here.
- This seminar is a Web seminar using zoom.
Apply Now
- Please apply for participation in this seminar from the following.
- A response will be sent from the person in charge.
Application Deadline: August 18, 2022 (Thursday)
- ※Participation by other companies and individuals may be declined.
- ※The method for viewing the web seminar and the access URL will be notified to the participants by email a few days before the event.
- ※Individual consultations will be conducted in a web conference format.
Instructor
Human Science Co., Ltd.
Yoshiyuki Yasuoka
- - Engaged in the creation projects of various instruction manuals (operation manuals), business manuals, product utilization guides, and educational materials.
- ・Clients include Mitsubishi Electric Corporation, Yokogawa Electric Corporation, Microsoft Japan Co., Ltd.,
IHI Corporation, Mitsui Sumitomo Insurance Co., Ltd., and others - ・TC Symposium*1, Nihon Kogyo Shimbunsha and Nihon Techno Center have been serving as coordinators for lecturers and panel discussions every year from 2013 to the present.
- ・2018 TC Symposium*1 "Skills and Development Methods Required for In-house Manuals"
- ・2018 TC Symposium "Startup of In-house Manuals"
- ・How to Create and Review Basic Work Manuals in Manufacturing Sites, published by Nikkan Kogyo Shimbunsha in 2018
- ・Creating Easy-to-Understand Technical Documents and Writing Techniques Workshop at Japan Techno Center in 2018
- *Organized by the Technical Communicators Association, a general incorporated foundation
Cyseed Co., Ltd.
Consultant Nobuyuki Takenaka
After graduating from Keio University, I worked in the food and beverage industry and IT companies before gaining experience as a retail department manager at a consumer goods manufacturer.
At Cyseed, I am in charge of projects with BtoC services, finance, and local governments as a field sales leader.
Manual Creation Support Results
Mitsubishi Electric Corporation
Many others
Related Services
Apply Now
- Please apply for participation in this seminar from the following.
- A response will be sent from the person in charge.
Application Deadline: August 18, 2022 (Thursday)
- ※Participation by other companies and individuals may be declined.
- ※The method for viewing the web seminar and the access URL will be notified to the participants by email a few days before the event.
- ※Individual consultations will be conducted in a web conference format.
Upcoming Seminars
Details will be posted at a later date. If you would like to receive seminar information emails, please register using the button below.
Contact Us
If you have any questions about the content of this seminar, please contact hsweb_inquiry@science.co.jp.
Please contact us at the following number for inquiries by phone.
TEL：03-5321-3111
Contact: Business Development Department Saga
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+81 35-321-3111[Tokyo]
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